I have heard they will have three main offices. Is there a reason Amherst is so short of work. What
Posted By: MQTOO on 2005-08-25
In Reply to: Amherst and lack of work - SAD
is it they are trying to accomplish. They must be losing MTs if there is no work. No the new ASR rate is not out yet. If it goes low you will see an exodus off ASR I guess so that will mean more MTs on the regular work. It will be a big shock for some of them to see what that is like now.
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Little to no work was the main reason.
I kept asking for backup accounts and for weeks couldn't get any, despite there being several accounts with OT on them. Talked with upper management and finally got 2 backup accounts, neither of which had any work on them. I was getting tops 20 hours a week and that was having to sit in front of the computer for 12 hour stints and check every 5 minutes to see if a report came in. I was working 7 days a week and trying all shifts to get in lines, so it wasn't a matter of me not making an effort.
Enterprise has lots of bugs in it and despite promises that the most current update would take care of the problem it never did. I would lose jobs, the system would freeze up and I had to reboot. All the while you are clocked in so your line count goes to heck. The system was so slow most days that I would sit a minute in between reports, which affects your line count because you're on the clock and not being productive. They have nice incentives but because of the above there was no way to reach them.
They denied overhiring, but they did way overhire and they lost several good MTs about the same time I left because there wasn't enough work. Lots of people were frustrated and posted on the boards here and then we were reprimanded for doing so. The internal boards were so heavily monitored that anything the least bit negative was deleted. Talking to my STM was like banging my head against a brick wall, so basically there was nowhere to go. We also got several e-mails with the threat of having to go to India and I wasn't going to have that dangled in front of me all the time. I was doing my part.
I cried every single day I was there I hated it so much.
Is there a reason that MTs get nothing extra at Amherst and have so many accounts. Who is in charge
that makes these decisions or do the decisions come from Corp and are going to be the norm for all MQ main offices.
I have heard other people comment on lack of work and have left for that reason. How much of an
issue can this be. Also, is the sound on these accounts poor. That is the other problems I have heard people comment on. I was really looking for uptodate comments. How bad are these issues at present. I dont want to leave one company with no work problems and go to another one with the same problem. I cant be available 24/7 to get work with having a family.
I have heard other people comment on lack of work and have left for that reason. How much of an
issue can this be. Also, is the sound on these accounts poor. That is the other problems I have heard people comment on. I was really looking for uptodate comments. How bad are these issues at present. I dont want to leave one company with no work problems and go to another one with the same problem. I cant be available 24/7 to get work with having a family.
heard they are moving offices. NM
x
I think someone on the Main Board had this problem a short time ago. Maybe a search there will show
s
The main reason for continuous job postings
nm
That was the main reason I left. It still is horrible. nt
The main reason I stayed with MQ through all the BS over the last years was the flexibility and that
will be gone. I worked more than 40 hours and so that will be gone as will the statutory bonus and to top this all off I got transferred to Amherst. Well talk about sucky.
Sound files still bad, main reason I left. nm
You hit the nail on the head! Main reason why MT went to production pay.IMO nm
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This office may be soon joining Amherst and Foxboro so not sure about that. I have not heard much
good on here about it.
I have heard really bad things from QA about our overflow that goes to Amherst. Not good quality and
clients complaining because the MTs that are getting the work are making mistakes and not reading the client profile. Good way to lose accounts.
Thats typical for rad report which are short. Have heard
fsd
Can someone tell me if the MQ offices are still running out of work all the time or what is
happening with that please.
Some people who work in offices have that benefit, but no MT
booooooo
Amherst and no work
It does not matter if it is the end of the pay period or not, I am always running out of work since I was transferred to the Amherst office. Too may MT's and not enough accounts and yet they are still hiring. My girlfriend was lucky enough to be transferred to the Ohio office and actually had an incentive for this week end--go figure
Amherst/No Work
I was transferred to Amherst over 9 months ( I was tranferred there from Foxboro because there was no work there) ago and I am having the same problem since I started there. I really think that no one cares. I don't care how many times you call the office or email, nothing is never done. It seems so unfair because the other MQ offices have work and we seem to have the only office that is run like this--AWFUL!!!! Is there anyone out there that works for the Amherst office that never runs out of work and if so, how many accounts do you have??? Why doesn't someone in Corp helps us and get this office run right
You must not work out of Amherst
I am required to work 8 hours a day, being fulltime, and required to type a certain amount of lines per pay period. If I get my lines in before the 8 hours, I cannot stop working until I have worked the 8 hours. They are watching. Why do I have to do both?
It does not make sense to me. I DO NOT get paid by the HOUR. I get paid by the LINE.
Does anyone have an answer to that one?
Amherst and lack of work
How do you deal with it?? You try to get someone at the office to listen to you and then you start the endless list of 5 or 6 accounts that you bounce around it, trying to meet your line quota in fear that they may take away your insurance and now that the MT's from yet another office closing have been transferred there, I somehow do not know if this will even end. If MT's are out of work, why does the hiring continue?????? Or as someone has said, are they trying to get rid of the higher paid MT's, afterall MQ did say in their SEC report that they expected thier revenue to continue to decline with the loss of accounts and with new accounts coming in at a lower rate due to competition. One of the MT's that was transferred with me to Amherst, actually we have been transferred twice since the closing of our office, has started to do some ASR and was wondering if her pay scale was going to change. Her supervisor made a comment, "I don't think your rate will change, I will let you now" , has anyone had their rate change since doing ASR?????
Does anyone know how many offices MQ had 2 years ago and how many they have now?? Just curious as this was one of the things mentioned in the SEC filing ---about more offices closing--are they going for the Big Four--I was surprised to see that the Atlanta office was closing as I always thought that was one of the Big Four
Medware not only sends work offshore, but has offices in Bangalore to train MTs there.nm
xxx
Which office are you in. I am in Amherst and always out of work along with everyone else. What good
do the incentive plans they bring out do if we have not work. Isnt that crazy. You get x amount of money for x amount of lines but no work and now they will give employees more leeway to get their lines in so we will all be fighting for lines at all hours.
I have been with MQ Amherst now for 3 weeks and have continually run out of work. I know this has
been hashed out on here many times but my question is does anyone expect this problem to ever get resolved or should we simply expect to keep running out of work at Amherst forever. I know when they call me about the new pay plan and tell me it is incentive based I plan to tell them they better make sure we have work or their plan is a joke. What can I expect with this office and what can be done to correct it. I dont plan to have to work 8 accounts to get my lines in and have them QA me on accounts I have never done besides. If this problem is long standing and unlikely to be resolved it is time to either get out of that office or get out of MQ so I would like some good ideas and comments on this. We know it exists but what is the next step.
Is this the same office as Amherst. Why do they constantly run you out of work at Buffalo with no
explanation. Well, a lot of offices that are closing are shifting to Buffalo so I will be very unhappy if I lose my accounts and I will be long gone. Are you losing a lot of MTs at Buffalo because of this.
Does anyone work for the Buffalo/Amherst office of MQ and do you get bounced around a lot on
accounts or do you have a main mostly. What can you tell me about these people.
Is everyone in the Amherst office being run out of work or how are they dealing with this situation
if you are out of work. Anyone with any experience with this at Amherst that can shed some light on what to expect at this office from what you have experienced. Thanks.
Can you tell me about the Amherst office as I just got transferred there and alrady seeing my work
disappear. Where does it go.
Well here we go running out of work at Amherst again. Does this go on all the time at this office as
I just started there. How many accounts do you need to have work there. This whole thing with MQ is ridiculous and they keep hiring. Must be getting ready for something.
Has anyone ever noticed from Amherst MQ there seems to be work in the account and then suddenly
it just strangely disappears. Any clue where it goes.
I believe the main problem is how much work
I think if we didn't at the very least have flexible schedules, so we could try working in different time slots depending on workload, we'd REALLY be up a creek. When I hired on where I work, I was supposed to work from 7:30 a.m. to 3:00 p.m. But most days, the work doesn't start to come in out here on the west coast until after 12 noon, thanks to India snapping up the night's dictation, and the east coast snapping up the early morning's. So like it or not, I've had to become a swing and/or graveyard person. I hate it, but my only other choice would be even less in my paychecks than I'm getting now. I've gone from being a morning-person who used to get up around 5:00 a.m., to a person who sleeps until noon, and is up all night.
WORK FOR THEM FOR A SHORT WHILE
The dictators were terrible. The owner constantly called me. I quit after 2 week, I could not handle the constant phone calls and never got paid for what I did do...
Does anyone work for the Buffalo office of MQ and how do you like it. Do you get one main to mostly
work on or how are things managed there.
I had a few days where work was short sm
Other than that the whole time I have worked for them they usually have more work than not. They did recently get a new large account and hired in advance of that coming up which made work short for a few days until they transitioned MTs over to the new account. I asked for another account those few slow days and was given one immediately, so it really was not a shortage for me. The accounts are like anywhere else, a good mix of dictators, not all bad ESL, but there are some, which is why they ask for 3 years of acute care experience. I think they pay above average, have lots of work in general. If you are a good MT, willing to learn new things, I think they are great to work for. Like all companies, none of them are perfect and none the perfect fit for everyone.
I was out of work for a short while earlier sm
I baked a cake. LOL
Not sure exactly. We all have many backups now and short of work so we wont do you much good up
there. Are a lot of MTs leaving because of this lack of work. How do you do with those quality checks being shifted around on accounts all the time. Dont you have that QA plan up there. Well, I will have to find who to complain to if this happens because I do complain about things like that.
I've not been short on work at all. Plenty so far (knock on wood) lol. nm
xx
You sold yourself short then. There ARE good compoanies out there with consistent work. sm
I work for one that is praised on this board and attacked on this board, depending on which way the wind is blowing.
The money and consistency are there for those who work hard.
My apologies for lumping you in with others.
Wow-40%! No wonder we're short on work. Let's bring those billions back to the U.S.!
The Medical Transcription Market
Market size
$12 billion total market (includes hospitals, clinics, physicians offices)
Approximately 40%, or $5 billion, is outsourced
Transcend target market: 4,900 community-based hospitals in the U.S.
Estimated target market size: $2.5 billion
Fragmentation
Several thousand companies – mostly with revenue in the $1 million range
© 2009 Transcend Services, Inc., all rights reserved
Few with revenue greater than $20 million
Competitive Landscape
1. MedQuist (MEDQ) $277M transcription revenue, 11% share of target market
2. Spheris $167M revenue, 7% share of target market
3. Transcend $67M run rate at 4/1/09, 3% share of target market
4. Others Nuance (NUAN), CBay, Webmedx, Heartland…
I used to work for a Tailor Made Transcription that was called TMT for short - does that sound right
x
Prior complaints of low work loads and only short reports, so struggle to get lines. How about
s
Was there a short time last year. You work as an employee, not IC. Different software/diff. accts.
s
I personally can't sit for 4 hours at a time. I work 2 hous, sign off and take a short break.
It might just be fixing something to drink or starting a load of laundry. If you did something like that then you wouldn't have to worry about a disconnect and possibly losing a report.
No, not enough work.... that is the reason why
I am looking to leave. We have been out of work for over a month now! Also, back in November. Also, back in August, etc. My sup is nice. No complaints about Quality. Equipment is okay (big-time old monitor). Platform leaves a lot to be desired - SUPER slow and locks frequently. Pay is decent WHEN THERE IS WORK!
That TT is getting all the work now for some reason or another ! n/m
zzzzzzzzzzzzz
The reason there is little to no work
A practice of a few of my fellow MTSO owners, particularly the large MTSOs, as well as employers in general these days.
They do behind-the-scenes deals with businesses related to MT, such as MT schools and MT equipment/software dealers, to benefit financially, if not save themselves, including sending work from US-based employees directly to overseas divisions and operations, without informing the US employees. Can’t blame them for looking out for their financial interests! CAN blame them for 1) sending work overseas when there are well qualified MTs right here in the States, and 2) not communicating with their employees. You MT employees who are out of work for longer than a day and do not have another gig need to file for unemployment, period. I know it can be complicated for MTs to get unemployment, but if you signed up for FT work and don’t get to work FT, you get unemployment. I guarantee that filing for unemployment is something us MTSO owners, or any employer for that matter, does not want to deal with. But get ready - you may find that your work will increase, but most likely you will be given the bad dictators (they send the good ones to the overseas folks who won't work for X amount of money to transcribe the bad dictators).
No I don't know - but that is the big reason why I don't take work from them anymore -
They would just send a check in the mail and nothing else - I wanted a breakdown, I got nothing. What the heck???
The reason there is low work/no work during the week is because so many of YOU at TT want
TO WORK BANKER's HOURS and DAYS and NOTHING ELSE !! Poor baby . . .
The reason Transcend is offshoring is because no one here wants to work for them! nm
x
There is a good reason why we work on production . . .
and that reason is production is the only way we will make money. You don't get raises with wage pay and you're basically locked in with no chance to increase your earnings.
YEP...Just want I suspected as the reason we have very little work OVERHIRING
They repeatedly hire yet we have hardly any work. Course, I suppose it could be the revolving door as the cause.
I quit twice. Both times for the same reason...low/no work. nm
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