I don't understand why everyone keeps talking about the "nasty" VA accounts.
Posted By: ??? on 2005-09-16
In Reply to: Yes, they added a tiny bit to the benefits, but now require 12,000 lines. - Shame on OSi
I personally LOVE the VA accounts, but if you don't like them, all you have to do is express your dislikes about the account and they will give you something else. They are pretty flexible.
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I just left there and from what I understand they have had a few new accounts
come on board and need more people.
I understand some of their major accounts are going to VR.. sm
so you may want to reconsider applying.
I understand some of their major accounts are going to VR.. sm
so you may want to reconsider applying there.
Exactly! Talking about 1 or 2 accounts. Most have way more DI info.
nm
What part of ALL ACCOUNTS will be editing don't you understand??....
You are only making that "good" money for now while you are TYPING, but this will not be the case with editing. Transcend is not stupid. Why do you think they are hiring newbies at 10 cpl? I have been there for a while and only make 8 cpl and have a lot more experience than a lot of these new hires. That $ is just to get these people in the door and then cut their pay for editing in the next month or two. Unless you can edit more than 400 lines an hour, you WILL NOT make more than $16-something an hour. Anyone typing WILL, I repeat WILL be editing VERY, VERY soon, and management has said themselves that they only expect a certain number of lines to be able to be produced on the new editing platform (400-something), which means that MANAGEMENT only expects that top $ will be around $16-something an hour. What part of that do you not understand?
And you are right, I am on here to warn other "seasoned" MTs who are used to making more than $16/hr that Transcend is NOT the place to be. Now, if you can survive on less pay per hour, then I say go for Transcend. I believe it will be the place to be for the newbies who are not used to making a whole lot of money. If that is the case, then they will probably be very happy there. For me, that just is not the case, and I have a right to share my feelings with everyone if I so choose.
And as far as being a "current Transcender," you are right. I need to find something that will work for me, which I am still in the process of doing. I have put out resumes, took tests, and have had many offers, but I will not allow Transcend to screw my life up anymore by rushing out without choosing a new position that I feel works for me and my family as far as scheduling, etc. I will work both jobs and just "type" at Transcend for the next week or so until I am "forced" to edit while I continue with my training on my new job and get used to accounts, etc. Do not mistake my decision to stay for this short while to mean that I either like or respect Transcend and the direction the company is going in VERY SOON! I still have a family to feed and cannot afford to go without a paycheck at all. Right now, two paychecks are necessary because of the financial hardship I have had to go through with Transcend with the lack of work and crappy platform over the last few months.
So, if you can survive there, then good for you. But there are a lot of people who need more $, and I feel the need to voice my opinion. I did not initiate this post, someone else did. I just replied with an honest answer. I am sorry if it upsets you that I have a different opinion than you. I could come on here and initiate negative posts about Transcend, but I do not do that. I do, however, have every right to respond to posts if that is what I choose to do, which it is, so I did, and I will continue IF I WANT TO--SO THERE!!!!!
Yes, I am talking about the fact that our accounts are being transferred to the NE Region. Are you
not aware of that. It is happening on Monday morning.
You obviously haven't a clue what you are talking about. TT has NOT lost any accounts. TT is NO
having financial troubles. Dictaphone does NOT control the money or the accounts. I would strongly suggest you refrain from posting that erroneous information here or face the consequences.
Not talking about lines. Talking about what you actually
afsd
Are they losing accounts. Do most of their accounts stay for long period of time. I have
heard pros and cons about the quality of their work. I guess it is much cheaper than other companies can offer.
Because the girls that monitor the accounts in the office were told the accounts either go on DQS or
move on. All accounts to be with MQ must be on DQS and no more different platforms. ONE ONLY DQS. They can send more work overseas then.
MDI-FL but not all accounts. Only the internet-based ones. C-phone accounts are fine.
So, yes, let me clarify before everyone gets in an uproar.. There is work IF you want to use a C-phone. IF you signed up for an account that is internet-based, you will be disappointed. Not enough work to go around. Just my personal preference.. I have no desire to do a dial-up C-phone account using my long distance.
Some do and have good accounts and fully loaded ESL accounts
Take a look at what is happening in India. For the first time, workers there have money to get themselves into debt by buying high priced items (cars for example). They now protest lower castes being allowed into universities at almost double the previous allowance. Wait until they are highly in debt, begin to feel entitled to a wage equal to that paid inthe US and then, try to form unions, get tossed out into the street and sit back with some Ben and Jerry ice cream and watch the economy collapse and all that dictation come back across the ocean. Timing is everything.
Find out which accounts they are hiring for. They have some ESL accounts that are extremely
difficult to do. I dont know how many accounts they have altogether but as I say, a few are very difficult and I actually dont have a problem with ESLs but these accounts are almost totally ESL. I dont do them anymore.
Well it sounds like no work happens a lot at DSG. How are the accounts as far as decent accounts
and their QA.
Different accounts have different platforms. Most accounts require sm
high speed but I am not sure if satellite is OK.
I don't think that they're hiring right now. I spoke with my lead on Thursday, who said they are focusing on making sure everyone has enough work and moving PTers to FT, eventually moving towards FT only with only weekends as PT. Not 100% sure when that is though.
Hmm..well it goes to show how different it can be between accounts. My "high" ESL accounts s
at WMX are pretty easy in my opinion as well. I wish I had a better answer for you. Hang in there if you can. You have to do what is right for you.
Six accounts?!?! That is nuts! I am on 3 accounts. nm
nm
What I don't understand is this-
But I still don't understand
They never have anything positive to say, except about themselves. I guess we don't need to ask anymore questions after we come to that conclusion.
So, let me understand (sm)
That this is your first career/job out of high school and you are getting 8.5 cpl for clinics and they are mentoring you? Did you hire in at that? How long have you been there to be offered QA with such little background in MT? (no offense) I have 10 years experience and they are talking 8 cpl to me. Hmmm.....
I think we can all understand
The typo police don't have to come out every time. Get a life. We all work with words all day long and when you get on here, you might be a little tired. Give 'em a break.
I don't understand it, either. sm
It'd be great if MTs came here and supported each other. This is NOT a great field to be in, IMO. We should be banding together as sisters (and brothers) in the same boat.
I wish the monitors would institute a zero-tolerance policy toward people who deliberately harass someone here like this person or people were doing to Metrochick.
Don't understand
I couldn't afford to stay in business if I paid people for NOT working. I can understand if the computer is down or if there is a problem, but just because there is no work, a company would go broke. Can I bill the doctors if they do not dictate a day? How can I pay you if I cannot bill a customer for work? This work has always been up and down -- feast or famine my father used to say. But through the years -- now over 20 -- I have learned to save for the lean times. Like I said if the problem was on my end due to machinery malfunction but if docs don't send in the dication how can I pay you for something I cannot bill out to them?
I Understand more now
I understand more now of what you are saying. I agree with you more than when I first read your post. It is so hard to juggle in this job market. There are so many pieces that fit into the cpl you charge the client, the transcriptionist, supplies, QA time, software, etc. that is it very hard for an owner to make much and when an account is down for the day to pay those people that should be on it while it generates no income is double hard. It is really hard to strike that balance of being staffed correctly for both the busy and slow times of the year. A lot of it is out of my control. You are probably with a larger company that can afford to pay you for 8 hours of work and generating income from only one. They count that into their overhead. I have only 5 accounts of 2-3 docs, have 2 part-times and am the QA, owner, Transcriptionist also. But on those accounts that my gals type, I make only 25 to 30% max on what they type which a lot of times generates out to only $7 to $9 an hour for doing pick-up, pick-up, delivery, printing, etc. That is why in 2006 I am going to probably cut back to doing only what will keep me with a decent income to pay my bills and I do not have to worry about having enough work for the gals, doing the running, etc. My guilt is high when the docs are on vacation or it is a slow time and the gals have no work but I cannot cut myself short either. Enough rambling on, - I do understand more and I think that if your company is not paying you for the time, they know they have overstaffed themselves to cover those times when the need is heavy and thus I would probably look for another company that staffs more evenly. Sorry I rambled on so much.
The way I understand it . . .
they are instituting what they're calling a pilot program to sort of test the waters of offshoring work by starting to send a small percentage of work overseas in order to be competetive with their contract fees. No, I don't think they're doing it yet, but it is obviously going to happen at least to a small extent in the near future. We have to accept this as the trend of the future because it's happening everywhere, like it or not.
What does this mean for MTs? I don't understand.
?
Understand. Thank you!
x
I understand!
That is why I love it when they post unqualified applicants need not apply!
I can understand...
I worked for an Iranian doc in office and there was a woman there that'd worked for him for about 13 years. He would call her at 3 am because he thought of something he wanted to tell her (she was also an MT). He did this all the time. As far as I know she's still there because he pays so well.
I understand all that.
The point is that besides the tons of different work types there are VERY different account specifics from hospitals all over the country. I am well versed in different work types; that was not the issue. The issue was all the different account specifics that changed on a weekly basis to boot. It became where we had no primary account. How is that productive for them or for me?
I understand that...
That is my exact point that the PTO accrues so slowly that how do they expect you to use this for your maternity leave!! Actually right now I earn less than 4 hours every two weeks and I can't accrue any because I have to use it for holidays and when there is no work unless I want to work all through the night after I have just sat all day waiting for work!! Do this make more sense... I was just told I wanted to be a maternity rider when that is not the case. All I came on here to do was to try to find a better job with more PTO then maybe when I do have a baby I can take two weeks off with it at least...at this rate I will have to come right back to work like two days after I pop a kid out! I never wanted to get into a XXXX match with anyone over maternity leave, but that is what it has turned out to be!!!
I know, don't understand it either!
there really is no proofing while you type. Proofing is going back and proofreading a document after it's done. Doesn't everyone technically read the words as they type??? And with all that going on at once, you miss things. On the other hand, I do not blame MTs who do not proofread the documents at the end, definitely less production and hence less money. I'm going to tell you a secret...lol..I just started skimping a bit on that myself. If I have a small mistake, oh well. I need to make a living here! :)
No, you don't understand.
My account with them DID pay for headers and footers and I always randomly check my line count against the ESCRIPTION (not Editscript) metrics of the company. This week it is off consistently and in talking with the company was told the client does not want to pay for headers any longer ???? so without letting us know, we are suddenly not paid for completing demographics. I simply wanted to make sure others were aware of this as this evidently can happen anywhere at anytime and no one at the company may feel compelled to share this info with the MTs.
I understand what you are trying to say, or what
is bothering you. I have been in this industry my entire adult life - a LONG time - and I agree that most companies have changed in that they just don't share info that is really pertinent - like not getting paid for headers anymore. Its sneaky to me, or underhanded, and just breeds contempt or suspicion in the MTs. Or, the company can have an uppity attitude, like why on earth is it the MTs business what they are getting paid for or not? Which also makes me feel bitter. I remember the old days of honest communication - the news might not have been good, but I handled it well. They treated me with respect, and I felt like a professional. Gone are those days, and it is a shame. 
This is what I don't understand........
Wouldn't it have been more beneficial to everyone involved to sell the company rather than just let it die a painful death?
I don't understand...
why they yell at the MTs when it is not their fault? The MTs get blamed for everything!!!!!!!!! Grrrrr
I don't understand
how you can say they ALWAYS pay on time when just this past Friday they were late with direct deposit
I don't understand something sm
How do you have any contact with anyone in upper management? I work there; I never even hear from upper management. I talk to my manager and that's it. What morale problems are your referring to, because I couldn't be happier here?
I really don't understand all of what you just said
but I do know that not everyone has had a bad experience with OSi. I never run out of work, have great coordinators, am always paid on time, am making more than I did when I first started, and have expanded my abilities greatly. All of the things that are important to me in a company, I have at OSi, and I've had them for the past 3 years. I understand some people didn't have a good experience there, and that this is their place to hang out and vent. I just think it's too bad when OSi has been a good fit for many people, and then there are these people who hang out at this board who have made it their life's mission to carp on OSi. It doesn't really affect me at all...it's just very, very tiring.
Don't really understand what she is doing.
I tested for her last year and was hired for this account. Immediately she wanted me on a psych account that I was not interested in. She then tried to give me ANOTHER account. I explained that I would be more than happy to take on the other account AFTER I was established on the one I was hired for. She came back and told me they shifted things around internally and had it covered now. Not sure what kind of game that was but I know it is one I want no parts of. Hope this helps.
What I don't understand is (sm)
If a company does not pay for headers and footers, fine. I get that. But what advantage is it for them to disable the feature so that we can't see the counts of individual reports? I have worked at places not on Ex-Text where some reports just mysteriously never made it to the hospital. No one was cheating, it was just a software glitch. Had to send again and it counted. So what would prevent that from happening with this? I agree, we should be able to verify that every single report is counting, if for no other reason than this one.
I just can't understand why you are saying you need
You can go to whatever school you like and still be considered a newbie in a lot of company's eyes. It all depends on what you want to do as far as your career. Whatever floats your boat. 
What I really don't understand...
is that the account I'm supposed to do has a ton of work, and they are giving incentives.
Seems to me they are really, really disorganized.
Sorry you are facing this. My other job has run out of work this weekend too. All the companies want full-time, but when you do that, you end up short on pay. I'm on my own. Can't afford that.
Lord, I just depressed myself....didn't mean to do that to you too....
As I understand it, it's
because they can only make money if they can get work, and a lot of American companies won't subcontract work to them. Therefore the Indians have to come here to set up their own shop to be able to say they are an American company and be able to get their own work. So then they are based here but can still send all or most of their work back home. Now you would think at least America is getting some tax money for the business, but no. They are probably here on one of those special visas and they get huge tax breaks. Uncle Sam is paying them to come here and do this to us.
Grrr.
i don't understand that...
WHY doesn't control I work? I've used ExText before with different companies, each time using control I to monitor my production accurately. The last report takes a minute or two to be counted, but, sheesh, that's nothing. I KNOW there's nothing fishy going on, btw. I just would like to know WHY control I doesn't work at TT. Is it just program goblins? Now, THAT I understand. LOL! But, as expensive as Dictaphone is, I would think they'd make it right, no matter how they have to do it. I'm just not getting that part of it.
I understand
I feel for all of you, as I said. A paycheck is a paycheck for me. The company was the best company that I have ever worked for, and I am truly sorry things turned out the way they did for so many. I will just look at the cup half full on the positive side and hope that maybe they can be again. I wish you both well and I hope you find another greener pasture. They are out there. Take care.
I Understand
So, you're actually working 7.5 hours during your 8-hour shift, but your company is basing your benefit rate on how much you did during the 8 hours instead of during the actual 7.5 hours worked. Right?
i understand
I'm glad they are going to fix the problem. I wasn't suggesting that running out of work was your fault by any means, I was just wondering if you had crosstrained. I completely understand that others shouldn't take work because they run out, it is par for the course. I am trying to get as much in as I can right now because I'm sure with the holidays things will slow down, (it happened on columbus day, no more work left) and I don't feel right taking from others unless it is simply to help out if it is backlogged. I hope you aren't offended, I wasn't trying to start an argument :)
I understand that, but....
isn't it management's job to manage their MTs? I am not talking about little questions about account specifics or things like that. That is what we have the IM group for. I research before I IM a fellow MT and I IM them before I bother a supervisor. I have emailed about things that could affect patient safety without receiving an answer and there is no provision in the system to make sure that QA is going to pick up on the same problem that I do by listening to the whole report. Also, when you answer an email or IM, how long does it take to type, Thank you for bringing this to my attention or Have a good day? Most of the time I prefer to be left alone, and I understand the volume they deal with, but it is the little things that make us feel valued and not isolated.
From what I understand not enough MTs
are interested in getting insurance through KS, which limits their options for a more affordable plan.
I'm new enough that I don't have insurance so can't speak for the details. Fortunately we are able to get a decent insurance through my husband's work, but I personally wouldn't want to be tied into insurance through a transcription company and would rather have my own policy so that I can take any job I want without having to consider their insurance coverage.
still do not understand
okay, I found the box where it asks for User ID and Set Key - what I do have is a password, so I assume that may go into the Set Key spot, but how do I get the User ID? Am I the User or is it the dictator? I type for about 5 docs in one clinic. What do I do from here?
Also, will I need to go to this box for each individual dictation that I receive and enter these codes?
A bit confused yet.
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