I did, but it has been awhile. The quality of the work was
Posted By: me on 2008-10-18
In Reply to: Anyone QA for SoftScript? Any info? nmsg - Lynn
horrendous and it would have been easier to retype reports than to correct them. The MTs kept making the same mistakes over and over again. They also had some accounts that ESL didn't come close to describing them. I am very good with ESL and routinely transcribe 85-90% ESLs, but these were some of the worst I've every come across, plus the sound quality was pitiful.
If you open your original post and towards the bottom click on related posts you'll find lots of info about SS as a company, that would be enough to help you decide if you want to work there at all.
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don't like ASR/VSR -- all work going that direction -- causing very low work situation for awhile
Just a little message since you asked. Hardly any regular paid transcription work left for TT MT's (transcribing as in the old days, I am speaking of).
Work for awhile
I work for Medware and unless they lose their biggest account there will still be work here. Who knows though. It was a great company to work for!
I know they have been hiring on that account awhile so there is probably work. But,
I did refer a friend and they put her on that program to which she did not stay long and was very unhappy with her line count. She said it was a third of what she normally made so she quit. Honestly, I have never worked on that platform so I am not sure if she had a valid complaint or not or what else she was comparing it to. I say if the work is there, which I would think if they are offering a bonus, I would try it out and see if it works for you. It sounds like with your experience you would know the difference in line counts.
Work both jobs for awhile, part time for the new one. Most
of the MTSO will understand your reluctance to quit your old job until you are sure the new one will work. I have worked for two companies in the past year and told both that I would have to work part time until I was comfortable quitting my old job. I ended up keeping my old job because the new ones didn't work out. Also, 1 cpl decrease in pay isn't that much to make up if the work is good. Hopefully, you won't have to sit around waiting for work, and you can follow the BOS which will be easier for you and probably help you transcribe fater.
Quality and quantity of work is always there
with the exception of the first couple of hours after a holiday. Pay is like clock work. Never late. Direct deposit. Still on my 90 days probation with them and got production bonus already. Highly recommend. Very nice people, great communication, easy platform to learn.
NO, NO - if your work is whatever % quality - can't remember the %
nm
Your work stands for your quality. If your
work is fine, you have nothing to worry about. If your work is below 98, you have something to worry about. You cannot score below 98% because of commas. Sounds like you are in a bit of denial. Your work is your proof. If QA is out to get you, then your errors are not errors, and that is all the proof you need. Only major critical errors bring scores down that low. You might be under the eye of QA, but I doubt its a vendetta. QA's job is to assure quality. Don't take it personally, take it professionally and aim to improve - for the patient's sake.
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
Yes, experience does not always equal quality work!
nm
Yep, all the work is in India now. I bet the quality is great! sm
They'll get theirs in the end. They should be ashamed of themselves. What a crappy way to tell us too. The supervisors didn't even have the balls to tell us, they made HR do it. We should file a lawsuit.
When the quality/quantity of work digresses
then the company should get rid of the Editor - they should hire them on probationary terms to begin with if this has been a problem in the past. I stupidly agreed to 3 cpl and another time 4 cpl and could work a straight 8 hour shift and be lucky to do 300 lines. The quality of the dictation/work/system was so poor. I'm sure we have all had experiences good and bad.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
if your take home is $6.50/hour and your doing quality MT work...sm
sweetness, it's time for you to find another profession. You can go flip burgers with bennies for that pay. This is an example of why our pay scale is so low. There are those MTs who are willing to work for peanuts. One should never make this low wage in this profession. You must either have to do a lot of researching because you lack medical terminology knowledge, or the company you are working for is putting the screws to you. I truly feel sorry that you find are willing to do this. Good luck to you.
Why is it hard to produce quality work?
You are either good at your job or not. If not, then find another line of work. If you don't think you are paid enough to take the time to produce quality work, then find another company to work for.
I work for DSG now and the sound quality is just fine sm
now that they are not doing MQ subcontracting.
However, I'm wondering why they are hiring. Of course all companies want their reports back in the right TAT but why do they always have to over hire? I am sure they want weekend and night coverage. That's a problem I think with any company. Even at MQ we are being asked to change our working hours to afternoon, evenings and weekends.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Can anyone comment on the sound quality and JLG and work availability? nm
,
DRC if you're capable of high quality work.
DRC (Digital Records Corp.) is a top-of-the line company to work for, if you are capable of doing top-of-the-line work.
Thank you Jennifer - in turn - I think you get better quality work - less blanks! nm
nm
Does anyone have actual experience in the quality of off-shore work?
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
I wonder what the quality of the work is like adding all those people to accounts. I agree. They
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
Anybody know about the quality of the work CBay out of Annapolis puts out with their totally Indian
based company. Just curious who does the proofing for them.
Let's see...lousy sound quality, dictators with no skill, unavailable QA, running out of work.nm
s
I did for awhile
They pay by the page and when you break it down, it's about 5 cents a line.
No, it was awhile ago.
She called one day to set up an interview for the next. She never called. I sat and waited figuring she got busy and would be a little late, but nope.
I do, I've been with them for awhile.
v
OK, since you've been there awhile.
I'll give you that one - maybe I just haven't given it enough time. I've just had a LOT of trouble lately with technical issues, and that, in combination with learning new docs, can be a challenge. So, I guess they need to be given a chance. At least one thing is good - I'm busy as I could possibly want to be with them ... let's just hope it stays that way!
I quit my job awhile ago and am still SM
waiting for last check. I've been informed that I have to wait until normal direct deposit day like everyone else. I didn't argue with this person (figured it'd be a waste of my time), but aren't they supposed to--by law--pay you within 1 business day if you give them at least 3 days' notice? I gave them 2 weeks' notice.
This happened to me a couple other times as well (with other MT companies). I wonder why they think they don't have to obey the law??
Oh well, that's life! I'm just glad I'm outta there! :) 
Just Me
I worked for them as an IC for quite awhile
none of us ICs on the account I was on could log in. They just wiped us all out. Now, I know that's life as an IC, but not really - we sign a contract agreeing to work for them. They are supposed to give us notice or we are supposed to give them notice to terminate the contract. They didn't follow their end - pretty sad. I tried e-mailing and calling, no one would answer. Now, they're posting for a southern CA account with no ICs??? I think almost all of us that worked that account for them were ICs. Just got trained as an Editor - for nothing. Pitiful excuse for a company.
Thanks ... it will be awhile before I go to Vista anyway. nm
x
OK, everybody calm down. Anybody can have an off day once in awhile.
nm.
He left quite awhile ago...
Didn't sell it, just is heading up another offshore type company.
not that I know of; employed there awhile.
x
Ochsner New Orleans was down for awhile..
they are coming in again. Ochsner Baton Rouge stayed up and running.
I haven't worked there in awhile but sm
It was a definite trade-off. The pay was just not good at all. However, on the plus side, they were good to work with and they assigned accounts that weren't bad. Unfortunately, I couldn't stay at that $$ and had to move on. You will have to weigh how much $$ you need, but I was nowhere near 9 or 10 cpl with over 10 yrs experience.
I got caught in a new job awhile back
that went dry for months and it really hurt me financially. Loved the job, loved the people but was on the brink of bankruptcy. My advice would be to keep the sure thing in these economic times. Good luck to you whatever you do.
Could you share your line rate? And keep you old job for awhile.
Sounds like you had better keep your old job until you see how much work you will get on DQS and how much you can make. It probably will be slow at first.
I worked there for awhile, couldn't make any sm
decent money. They changed their QA and guidelines and I made even less due to extra proofing, looking up in their Style book and the BOS which oftentimes conflicted. Their spellchecker was full of misspelled words. Drugs were way outdated. Couldn't use my own word expander. Took about three weeks to get feedback sheets and sample reports. Wasn't worth it. I figured if I had to produce a superbly quality document, I would go elsewhere for more money.
I worked there part-time for awhile. sm
IC status, pay definitely on the low side, but I did clinic work and it was fairly easy with easy dictators. They pay weekly and always on time. Great people to work with.
I have watched your posts for awhile and have debated about saying anything. sm
It is just my perception, of course, but your posts almost always seem rude and condescending, and I certainly hope that people do not think all of us who have been doing this for awhile think the way that you think.
Even those of us with wonderful jobs all have days where we want to scream and throw something and maybe need to vent a little with others who will understand. I know my non-MT friends really do not have a clue when I want to blast off about some motor mouth or poor sound quality or whatever the gripe of the day might be.
And what is wrong with a sense of entitlement? We are all entitled to the best that we can find for ourselves, at least that is how I was raised to think. I realize that part of the job is doing the cruddy dictators and all of that, but do not think for one minute that I wouldn't take a dream job that paid well and had wonderful dictators and YES, think I was entitled to it for all of the hard work I have put in over the years.
Maybe this other person's boss IS a mental case -- who knows? I know some days I feel that I am one too. Maybe you should cut people some slack and try answering with compassion instead of rudeness and condemnation. Everyone has a bad day.
However, for me, this is a beautiful day and I am going to get off of here and enjoy some time away from the keyboard. Good luck to everyone in finding the perfect fit jobwise :-)
Haha -- took me awhile, but I finally got it .. funny. nm
I did mostly car accidents and it really made me paranoid about driving for awhile, but I sure sm
knew if there was a solid yellow line, if my lights were on, if I had my seatbelt on, etc. lol
Maybe on your accts, especially if you've been there awhile. I think the newest hires are getting
s
I have been there awhile. The good posts are because over the past few years sm
they have really worked hard to improve employee relationships and it has worked. There are no problems there anymore. They used to say they were growing pains and we all wondered how long they could say that. Now I am glad I stuck it out because all the old problems (and I mean old being over 2 years or more) are gone. Great company to work for.
I worked for them PT awhile back -- 20 hours a week min., I think. nm
Awhile back, someone posted about a company that considered sm
30 hours a week to be FT with benefits. Does anyone remember the name of that company?
Thanks so much.
Quality is quality, and really should have nothing to do with getting new accounts.
MQ isn't scheming against the MTs regarding QA. They just want a quality finished product. Heck, half the slams on this board about MQ are the garbage work the MTs put out. Talk about a no win situation! Getting used to a new account should not lower your quality by any real degree if you are a good MT. Even getting used to new dictators or ESLs. Good MTs still produce quality work, and should not have to fret over QA.
Awhile back they got a New York account that everybody is fussing about the ESLs
x
Ugh .. that's not good news. They offered me a position awhile back sm
but I went somewhere else. Now they sent me a thing again, listing their benefits,and it sounded pretty nice. I guess there is no such thing as the perfect job. 
Of course quality is quality sm
but all this bouncing has slowed me down so much that I cannot make a good wage. I would never cut corners, but I can see where work quality will suffer in this scenario. I am sick and tired of bouncing around to all kinds of accounts!
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