I've never needed tech support, so cannot comment on that. Voice quality is so-so with sm

• First Choice - wondering
  • You made a good choice. The staff is great, program simple. Welcome! nm - FCer
    • Do they use an internet platform or do they require long distance? TIA nm - Suzi
      • No long distance needed - tls
    • First Choice - tls
      • Agree completely. nm - FCer
      • Do you know how strict they are on their required experience? Thanks! nm - checking
        • No, sorry, no idea. Why not give them a call? nm - FCer
    • What about sound quality and tech support? Both have been complained about in the past. Thx. nm - passing through
      • Sound quality - tls
      • I've never needed tech support, so cannot comment on that. Voice quality is so-so with sm - FCer
    • First Choice - interested
      • IC only, direct deposit always on time, or early. Fast QA feedback. sm - FCer
        • Acute and/or clinic work? Set schedule or flexible hours? Thank you! nm - looking

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The first and foremost would be promotion of US-based transcription for US-based patients.  I feel there are major, major privacy issues at hand there, and I would personally have trouble with my personal info being shipped overseas.

Certification I think is very, very debatable.  AAMT has tried to make a standard practice, but really it isn't.  You have to be certified and continue with education to be a nurse because those practices are standard and regulated pretty  much across the board without too much difference.  MTs have to do what the client at the time asks, and there is a ton a variation between companies and clients.  I have worked for a lot of different places and have yet to find one that follows even half of the important rules of the BOS. 

I also think another organization should point out certain advantages to being an MT, at home or otherwise.  AAMT wants you of course to buy books and whatnot from their store, but there are many other resources online that are available to us simply because we are members of the medical field; most are free.  Working at home gets you discounts on things like car insurance (cut mine in half).  There are many advantages to ousourcing companies that hire at-home employees as well which are growing all the time.

I would absolutely participate as much as I can in getting something like this going.  AAMT as decided where they are which is perfectly okay.  They just now need replaced.

you with that.  When I switched from MQ to MDI, the tech at MDI converted my files so that I could transfer them.  If you have an MQ computer, I would suggest holding off on turning in a resignation with MQ until you have started at your new place and have a chance to get your files converted. 

Also, in regard to your question above, DSG uses DQS and I think maybe Precyse.  Someone else asked that not long ago - might want to check a related posts search or archives. 

As far as working extra hours, it depends on whether you are employee status or IC/SE.  Most IC/SE will let you work as much as they have available, while employee status may not let you go over 40 hours because they'll have to pay OT.

Good luck.  Hope you get out of the Q soon.  I did and don't regret it once.

Do you think IT support should come from the company you work for, or the account you are working on?

I had a problem over the weekend, could not sign in at all.  I contact tech support at the company, which is always what the lead says to do, and they emailed with with, XXX support desk, that was it!  No explaining why I needed to call them or anything, just those three words.

I have tried calling the account support directly before, its a total joke.  I just gave up and didn't even bother trying.

Personally, I believe the support should come from the company that you work for rather than the account you are working on since there may be more than one and I don't want to chase support people all over the planet.  It has been my experience also that when you contact the account you are treated like a complete idiot and a nuisance and for .0x cpl I really am not inclined to be treated that way!!!

Just wondering what everyones thoughts were on this.

The company I worked for before had terrible to no tech support.  In fact, the tech people (I use the term loosely) continually screwed things up. 

Sometimes if it doesn't work exactly perfect they can send you a fix to make it work. The link is on their webpage somewhere and they have a forum where you can search, too.