I've held my tongue about OSI and offshoring
Posted By: for 2 years - SM on 2007-01-17
In Reply to: Does OSI send work offshore? - B
I interviewed with OSi more than 2 years ago. One of my standard questions in an interview is whether or not the company offshores. The recruiter told me up front that the company did offshore on certain accounts that demanded it be done to save money. I accepted that and didn't have a problem with it. That was not the deal breaker for me (I got a better deal from another company on the same day).
I had just left working as the MT coordinator at a small MTSO. While working in-house, I had opportunity to work alongside the marketer. There were several times when he would return from a potential client's office with the news that he could only get the account if he offshored it by client demand. If he took that account by offshoring it, he could get a bigger account associated with it that did not want the offshoring component or rate. From a business prospective, he gave up something small to get something bigger. The offshore component of the business amounted to less than 10% of the client base.
The OSI recruiter was open and honest with me. In my mind, that holds more weight than a recruiter that lies through the teeth just to get you through the door and you end up leaving because they can't deliver on the promises.
Climbing off my soap box now.
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I've never had my check held..
I realize there are some companies that have this practice, which is basically getting you in their pay period schedule, but I have never had this happen. I discuss this up front and all my checks have been mailed or DD within 2-3 days of end of pay period. You need to look at your contract.....it should be spelled out.
You need to take your acid tongue
x
Oh boy. I have to bite my tongue on this one
Let me just say that if only one of the participants in this study would walk even half the walk that he/she talked, the MT world could be a better place. Talk about saying one thing and doing the complete opposite. Also would be more enlightening if the complete background history regarding MTing was published regarding some quoted in this article, i.e. the past companies he/she was running/associated with. It would shed a lot of interesting light and again, contradictions. Talk about 2-faced rhetoric. Sheesh. OK, I'll be good and shut up now.
Never. They do not and have never held a check. nm
nm
Funny slip of tongue or freudian
zz
Let's just say I'll bite my tongue for fear of
getting kicked off the board for stating how things have been since they started offshoring. But I think you get the general idea.
Dear SM thank U for not holding your tongue any longer
You don't even know what you are talking about. They had no choice but to be open about offshoring after the best QA manager EVER got fired for accidentally forwarding an email from India.
If they had nothing to hide she should have never been fired in the first place.
Trust me you are much better off not taking the OSi job.
At least 20 or 25 of us left that place specifically because of what they did to her.
That was WRONG, WRONG, WRONG  Never looked back
And there it is, the "so are you" rebuttal. Did you stick your tongue out too?
"She speaks with forked tongue!"
.
Nobody held your hands to the keyboard
Go away!!
My line count is being held
Can anyone else relate to having their line count held until your supervisor feels you have helped out enough. I always meet my line count and track my line count daily. My line count is always significantly lower than my supervisors count every pay. Everyday I go all out and really hustle to meet my line count. I type 10 minute reports and only get credit for about 50 lines. So, I hustle and hustle to make my count. I am almost 1000 lines behind my supervisors count and I am tired. I simply want to meet my line count and stop working, but I cannot get an accurate count until I have help the team produce more and more lines. I am fed up. HELP!!!
I'm not the one needing my hand held, now am I?
NM
Dont know about the system you use but we all are held to a
98% or above accuracy, so I don’t think it is about whether you care about accuracy or not, I want my work to be as good as humanly possible. The particular hospital I do have done now for over 15 years, some doctors are quite familiar and then again yesterday was a nightmare with all the ESL physicians I had to put up with. I NEVER ever retype a complete sentence. Our formatting has been off lately as far as numbers, 4, 4, 4 and then a 2, 3 and so forth and yes it takes time for me to correct each and every one. Some people never like VR. When outsourced we had some to try and then gave up but I personally like it because it changes mistakes now that I do not have in my autocorrect, just seems to know. The #1 thing I think I like the most is I never thought it would be able to pick up on ESLs and thank goodness, it does them about as good if not better than our English doctors. With all the ESLs all around us now, I am thankful I do not have to hunt and look for every little word they say I cannot understand.
Save your finger pointing and tongue wagging.
be defending a company you don't even know, and judging those of us who have no work during training. Shame on you. Karma comes around. No one was telling the OP not to work for MDI-MD, quite the contrary. We were trying to warn her that she might not want to purchase a new computer til she checks the waters at this company. No work anytime is not a good thing, no matter how many smiley faces come in the emails. If you have the luxury of making $10 a day and being happy with that, great, but lots of us support households, and no work is no work is no work. Not a lot of ways to slice it, and judging US because we have no work is just plain old ignorant. 
Spheris is a privately held company, there are no shareholders
I suspect this report is bogus.
Their latest press release says they are planning on increasing their domestic work force at the same time as their overseas one, to match their aggressive pursuit of new accounts. (Personally I think they ought to concentrate on servicing the ones they have.)
You want them to be held accountable for the fact they didn't hire you (sm)?
If I could guess maybe they didn't like your attitude, maybe they realized from talking to you that you were just the kind of employee they did not want to be accountable for (and from your snotty remarks on here, I bet they sure feel justified now that they passed on you)JMHO.
You say it is suspicious, why? What is suspicious about a company not hiring you? They do have that right don't they or do you just think anytime you put in a resume you should automatically get the job? Enlighten me please, because your post has me confused.
Couldn't Amphion be held liable for minimum wage
I'm just sayin'
We have privacy laws in this country, and you are held accountable. Our privacy laws
x
What good does it do? They've lied, they've betrayed us.
They've taken all they are going to take from me. I am not going to waste any more time being angry. I hate the way things ended, but I refuse to accept the blame for any part of it because I know that was a lie too, even though they did try to blame the MTs. I know part of the problem was quality issues, but QA wasn't to blame for that either, although they have been.
It is time to pick up and move on. I think mgmt will reap what they sow. For those who worked on the main account Webmedx is still hiring, though the best time slots have already been taken.
What the heck? I've never heard that in the 8 yrs I've worked here. sm
Go back to your STM or over his or her head.
No offshoring either. nm
Offshoring
Could someone define offshore "big time." When I worked for them I was told they have a company in the Philippines that they send work to, strictly some low priority government disability stuff. Their platform is great and the people I worked with were also wonderful to work for. I left for a personal reason but would not hesistate to recommend them, IF you can get a comparable line rate to make up for the spaces. Again the platform is very productive and they do pay for headers so that helps.
OSI offshoring - sm
Ask the recruiter when you speak to her. I know the offshore, I was working there when the news broke, and they are still doing it. Go ahead...ask. This is not sourgrapes, but fact.
Offshoring
Nah their govt would never bite the hand that feeds them. They would beat it out of their own citizens instead. That is the great thing about America, at least it is somewhat fair? We like to think it is the same in other countries but if it were they wouldn't be working for us in the first place. The only ones that can put a stop to this is us. You have to VOTE! Not for President but for all the little guys that have the power to keep the big P from allowing things we hate. Okay enough from me I have to go and type while I still have a job.
Offshoring
They own OSi and denied offshoring to India until they were caught several times. They are now banned from advertising on MTStars. They are promoting at OSI and focusing their attention on their new company in Tampa. Very low key. Be very careful about any comments here or the posts will be removed.
offshoring
Really, people, it is the folks in our country, you know, the good ol' U.S.A. who are selling us short, so don't get angry at India for taking jobs. Well, that would be a way of airing your prejudices. That's weak.
Truly sorry about your loss, MTLittle.
offshoring
Sorry, Little MT.
Might as well get used to offshoring. It's everywhere,
and Spheris didn't help by proudly announcing their new offices in India and give carte blanche to the rest of the online companies to follow suit.
It's here, and probably to stay. Our largest nationals do it, our medium size nationals are doing it, and our smaller privates are doing it. No getting around it.
If you swear you will never work for an offshoring company, you will probably have to eat your words one day. That or go hungry until you can re-educate yourself and find a new career.
I would venture to guess that there are many MTs here working for offshoring companies who know it and won't admit it. There are many more who work for offshoring companies and probably don't know it.
Bottom line, you are going to have a mighty long list, and it will grow daily. Good luck.
Offshoring
I own aing serious. MTSO and we do not offshore. We have been against it for sometime. However, we are having trouble getting a reliable workforce. Seems every Transcriptionist has 3 PT jobs. We pay between 7.5 and 9.5 cpl and have tons of work. I for the first time talked to my partner about offshoring. We may hold out as long as possible.
Offshoring
In some cases, though, offshoring has indeed been the downfall of manual transcription. I work in a very large medical center, and the offshoring with direct link to EMR has eliminated all in-house transcription. It's a combination of technology and economics that is making manual MT obsolete.
Yes, she has the right and they are offshoring now (sm)
Everything the above poster said was true. I'm not there anymore either.
Is OSI still offshoring?
TIA
I do not know about offshoring
but they do outsource. I worked for a company and did their (OSi's) work; I guess it was overflow.
Don't you mean offshoring?
/
Yes-- Offshoring
Sorry about that, I knew what I meant! Anyway, would appreciate if anyone can pass along just how to know if a company you are looking into sends some of their work out of the US. Thanks again.
offshoring is doing it
There are so many companies offshoring and hospitals offshoring that be LUCKY that you get 8 cpl. Most companies cant pay that!!!!
Are they still offshoring? nm
.
offshoring
They are NOT better, but one thing I don't think anyone realizes is that with electronic signature, the docs don't read a lot of their charts anymore - they have no clue what half of their charts look like, only the really anal (and I mean that in the best of ways) know the mistakes that are being made. I just QAd one that said the patient was running a bicycle for exercise; also another with a 0.3 x 0.5 tumor, and the MT put 3 x 5 tumor. Not a HUGE error the first time around, but the second one puts the patient's life at risk. A NOTE TO ANY PHYSICIAN: READ YOUR CHARTS!!!!!!!!!!!!!!
Offshoring
I refuse to renew my membership in AAMT or to give even one penny to this organization. Think about it, people. They have supported offshoring. Do they care about us?
Offshoring
I believe everyone has the right to work, and the new outsourcing trend is inevitable for all jobs that can be outsourced. But, I think it should be done fairly for everyone and the job market should be competitive for everyone doing the work no matter what country they are from. The pay should be the same for everyone who is hired at whatever level they are hired at. If the pay were the same, we wouldn't see so much of it leaving this country. GREED IS THE REAL FACTOR HERE FOLKS. They can live a lot cheaper on 2 cents a line, and we would starve to death. I met an Indian MT one time, and she said they were paid 2 cents per line and had to type 2000 lines a day.. Now what is that about.
offshoring
That's right. Just move on over and let others take over. It is the American way.
Offshoring
Actually, we can complain all day but it won't stop. Unfortunately, with the AAMT becoming cheerleaders for offshoring it is only going to get worse. They need to be shut down completely as they are useless If they really wanted to do their job, they should stand behind American MTs 100%.
Oh well, just my 1/2 a cent worth.
Offshoring
I don't care what Medware tells you about competing in the marketplace or that offshoring is here to stay in the competitive market, the bottom line is that eventually you will pay for it. You may not be paying for it now, but eventually you will.
The goal of Medware and any other company that offshores is to make more money. Right now they are losing money by having the offshores type the report, offshores then edit the report, then it is sent to America where the reviewers review it for errors. And trust me, there are a lot of errors!!! Some companies pay reviewers 0.03 cents a line for reviewing and cleaning up the errors, others will pay a wage that is less than what QuickTrip is paying. And if you don't know what QuickTrip is, it is a gas station/convenient store. If the reviewer has a blank or problem, then the report is sent on to their supervisor. That is way too many hands on a single chart. The goal is to have the report typed by offshores and then reviewed by offshores and never have an American touch the chart at all. And when that happens, our job market is seriously reduced. Instead of each company employing 20-30 reviewers, they will only employ 1 or 2 who will only listen to offshore editor's blanks.
You may feel that you are safe in VR at Medware. But did you know that all the doctors who are not trained for VR have their reports transcribed by offshores? Did you know, well, you should if you read the memo that the offshores are currently being trained to produce a quality document which will not require further editing in America. Once they are trained who is to say they will be working on YOUR voice recognition work?
You would do well to look over to Heartland. They decided to only use offshore MTs to work for them. They fired over 150 MTs. What makes you think Medware won't do the same one day?
NO offshoring
True and all the owner has done unfortunately is lied and made the company and MTs look bad -- hopefully her other business will fail as well
And no offshoring either
I forgot to mention that. All the government contracts I have been looking at say no offshoring. That is something new from when I looked at government contracts previously.
OFFSHORING
Ask SPi--they're doing exactly the same thing. They're losing accounts and employees by droves.
Offshoring
Knowing which transcription services do not offshore would be greatly appreciated! They are the only ones I will work for, and I am sure most MTs feel the same. Please raise your hand, and let us know who you are.
No, no offshoring. (sm)
Sorry, but don't know about connections. I have high speed.
Offshoring, huh?
Good to know - I had heard pretty good reports about this company - giving them the benefit of the doubt, I can certainly understand platform trouble - but off-shoring is a big TURN-OFF to me.
No more offshoring????
Keep off-shoring broke!
My best suggestion for stopping this off-shoring is for MTs to unite somehow and realize that electronic medical records are here! They will not go away - this will force the major transcription companies to off-shore big time because there will be of a lack of third shift necessary to cover shorter TAT - everyone gets upset about the offshoring but little is being done about it. With shorter turnaround times and instant gratification desired by the docs the responsibility falls back on the MT to make that happen not the company. They type while we are sleeping, taking our weekends off, or refusing to do ESL...lets not worry about the migrant workers how about saving our own butts? If we can meet the turnaround and still provide the quality we would have a leg to stand on to impose sanctions on companies that send this out of the US kinda like fines imposed on those that hire migrant workers - but we surely could not go to congress and say, well I dont work the weekends or nights.
About offshoring...
There was a big stink years ago when foreign car makers brought factories to the USA. These autoworkers are still working and in the USA and they are foreign owned. If the jobs stay here I really can't get too upset about who owns it.
Sony owns a movie studio and they make TV programs too. I am not sure I could tell what shows not to watch. They are produced in the USA, do well and American companies advertise with those programs...oh so what? JOBS ARE HERE.
With MT, I am not that concerned about outsourcing taking my job away. I WILL NOT edit Indian work, I WILL NOT work for a company that outsources to India or anywhere else. That, perhaps, has taken work away from me, but given that I work full time, I can pay all my bills and some and my job is here (and to stay) it isn't something I sit and worry about.
I'll have to rag on MTs for minute. I have, in fact, edited American MTs and I have tell you, many of them I have seen are worthless. They don't show up and when the do I wonder why they bothered. I don't know that I'd call them MTs, they are typists after a fashion. Ever try to staff an MT company? You try to find qualified MT who also show up when they are supposed to and do the lines they are supposed to do! Every last recruiter I know or have spoken to will tell you that staffing a new account will drive you over the edge. They tell me that most MTs appear to have lied on their resumes, as evidenced by their lack of knowledge, speed and accuracy once they start the job. Many of them put everything they want to do in life ahead of their job and show up late, leave early and do almost nothing while they are working. On top of that, they don't do a good job when they show up, then they will gripe about line rate and want more money, an easier account, or to be allowed to cherrypick in some way. One recruiter told me that if she needs 30 MTs she will try to hire 50 to 60 of them because she knows she'll get about 15 who will stick for any period of time and who can do an adequate job.
If you want to stop outsourcing of MTs, then hone your skills. Talk to others about how they have their Expanders fixed up. Brush up on your terminology. Seek to expand your knowledge by offering to learn new things. Quit whining about line rates. They go up, they go down and you might as well get used to it. Work to be accurate. Work at being faster. SHOW UP and on time. Be worth it, and be worth it at a company who refuses to outsource to India.
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