I've been there - back to my own accounts again!
Posted By: Just ME & I. on 2006-10-14
In Reply to: Beware Account Manager at Zylomed - nancydfan
If it helps - I truly understand. Been there, done that! Hopefully, don't have to ever do it again. Own accounts are the way to go.
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Do they have several accounts that maybe you can use as a back-up? sm
Or are all accounts low? What does management say about the work flow?
Only a few accounts have gone to VR and one is already coming back. sm
I spoke with one of the managers in the office about a week ago, and she told me that there have been over 20 new radiology accounts since the first of the year with more than 25 more to start by the end of the year. I am not worried at all. When the account I was on for a few years went to Powerscribe in January, they put me on another account and I never lost so much as one day of work.
I've cut way back because of the nastiness.
You can't post anything without someone calling you names or telling you to go take a pill or shower. I've got better things to do than be insulted by people who need to reevaluate their life's priorities. The world is negative enough without being subjected to trolls. I'd rather turn off the computer entirely. The little bit of helping someone isn't worth the constant negativity.
I've gone back to nursing.
Found a low-key job in a clinic working 3 nights a week and am just praying it works out for me. I'm still technically with MDI, finding virtually no work available most of the time now, and basically just waiting for the axe to fall.
Does anyone remember DRC (Digital Records Corporation)? It was an AWESOME little company until it got swallowed up by Spheris, lost a couple of major accounts and laid off the majority of its MTs. Having lived through that little fiasco I'm confident I know the direction MDI is headed, and all I can tell you is to be ready.
Good luck to everyone!
I got mine back in maybe 2 days. They've been
running an ad so may be swamped. I didn't take the position because I found out they offshore and what the recruiter told me and the team leader told me were 2 totally different things about the account they wanted me to work on.
I've not worked on those accounts
x
I have 4 accounts with VERY different specifics that I switch back and forth from all day long -
Gone are the days of primary and secondary. They just seem to lump everyone onto every account they have. I hear you about worrying about messing something up. Some of the account specifics are VERY different from one another. Sigh...
Anyone heard back from TransHealth? I've applied
I have 25 years of acute care experience and great references. Maybe it's my breath? LOL.
I applied for other positions when they've had them and never heard back. nm
s
I've called them and waiting for them to call me back. nm
Funny, I've been there 8 yrs and thru numerous new accounts sm
and I'm STILL HERE WORKING FULL-TIME! I know last year there was a problem with hiring too many people before a couple of accounts started, but it isn't like that now.
I've sent resumes twice over the years and never heard back. Have experience, too. nm
s
They've been hiring so much because they have two new GIGANTIC accounts that need to be staffed.
Between the two accounts they need something like 50 people. I wouldn't worry about it. A company CAN hire lots of people and still staff appropriately, you know.
Pay always on time, platform is easy, they've always been nice to me, do have several accounts to
avoid running out of work. I do MT and QA.
I know that DSG has their accounts split into DSG1 and DSG2 and I've noticed that the numbers for
both sides have been running a little low, may be due to the emphasis on tight turnaround time.
I worked in QA for Transcending back in 2000-2001. They were paying hourly back then. SM
The accounts weren't too horribly bad. The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production. When I first started, the quota was something like 30 reports a day. We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest. Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day. Then, they started counting lines. Which was fine because they were still paying hourly.
Next, there was an MT who used VR software because she was blind - yes blind. Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense. Then, we are told only check the blanks. I wasn't comfortable with that and I continued to completely proof every word. Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota. I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on. When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards. Next thing you know, rumors abounded about changing the QA staff to being paid on production. So I left.
There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production. I also am not comfortable with the job of QA being thought of as a blank filler. There is much more to the QA profession than just simply filling in blanks.
I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there. Maybe there was a enough protest that they didn't change from hourly.
Good luck to you!
Phoenix Medcom- Another apply a few months back, ask to take a test and never heard back??
I applied a month or two ago, received an email from someone asking if I would take a test and said she was getting ready to go on vacation for a week, so I hurried and immediately and told her I'd love to take the test. I never heard back. I waiting thinking she went on vacation and would contact me when she got back to do the test but nothing...very strange..Just wondered if this happened to anyone else.
Has everyone heard back from Keystrokes yet regarding the email we received a while back?
Just wandering why I haven't heard any response yet.
I sent them an email back in August and never heard back sm
Is this company on Long Island? I checked out their website and even tried calling once. Were you successful in contacting them? All i know is that the company is owned by some doctors.
Hopefully, you will hear back. Unfortunately, I immediately heard back from MD-IT
but somehow with over 16 years of experience, I blew the test. I was soooo disappoionted and yet pretty stunned. I am by no means perfect but I haven't flunked a test in years. I expected it in my early years but not this far down the road. I was so confident and they will not tell you which part you did not pass and why so it really just blew my mind. I must have been in shock for like two hours after I got the email. Oh well, someone will want me....hopefully. I was thinking about OSi but I don't think I could take another rejection if I never heard back.
Are they losing accounts. Do most of their accounts stay for long period of time. I have
heard pros and cons about the quality of their work. I guess it is much cheaper than other companies can offer.
Because the girls that monitor the accounts in the office were told the accounts either go on DQS or
move on. All accounts to be with MQ must be on DQS and no more different platforms. ONE ONLY DQS. They can send more work overseas then.
MDI-FL but not all accounts. Only the internet-based ones. C-phone accounts are fine.
So, yes, let me clarify before everyone gets in an uproar.. There is work IF you want to use a C-phone. IF you signed up for an account that is internet-based, you will be disappointed. Not enough work to go around. Just my personal preference.. I have no desire to do a dial-up C-phone account using my long distance.
Some do and have good accounts and fully loaded ESL accounts
Take a look at what is happening in India. For the first time, workers there have money to get themselves into debt by buying high priced items (cars for example). They now protest lower castes being allowed into universities at almost double the previous allowance. Wait until they are highly in debt, begin to feel entitled to a wage equal to that paid inthe US and then, try to form unions, get tossed out into the street and sit back with some Ben and Jerry ice cream and watch the economy collapse and all that dictation come back across the ocean. Timing is everything.
Find out which accounts they are hiring for. They have some ESL accounts that are extremely
difficult to do. I dont know how many accounts they have altogether but as I say, a few are very difficult and I actually dont have a problem with ESLs but these accounts are almost totally ESL. I dont do them anymore.
Well it sounds like no work happens a lot at DSG. How are the accounts as far as decent accounts
and their QA.
I had the same thing happen, went back to MQ, went back to KS and could not be sm
happier. I am on a different account then the first time and it is as if it is a different company. I have a great lead who leaves us alone most of the time but is there when I need her. It showed me that you can have a different experience within the same company.
I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time. I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.
Not all change is bad. This is one company that has changed for the better.
I was reading about the back up help. I would like also to have some back up work.
 I am not getting anywhere near 12,000 lines this go around. My goal is 12,000 lines each pay period.
What good does it do? They've lied, they've betrayed us.
They've taken all they are going to take from me. I am not going to waste any more time being angry. I hate the way things ended, but I refuse to accept the blame for any part of it because I know that was a lie too, even though they did try to blame the MTs. I know part of the problem was quality issues, but QA wasn't to blame for that either, although they have been.
It is time to pick up and move on. I think mgmt will reap what they sow. For those who worked on the main account Webmedx is still hiring, though the best time slots have already been taken.
What the heck? I've never heard that in the 8 yrs I've worked here. sm
Go back to your STM or over his or her head.
Different accounts have different platforms. Most accounts require sm
high speed but I am not sure if satellite is OK.
I don't think that they're hiring right now. I spoke with my lead on Thursday, who said they are focusing on making sure everyone has enough work and moving PTers to FT, eventually moving towards FT only with only weekends as PT. Not 100% sure when that is though.
Hmm..well it goes to show how different it can be between accounts. My "high" ESL accounts s
at WMX are pretty easy in my opinion as well. I wish I had a better answer for you. Hang in there if you can. You have to do what is right for you.
Since you've brought it up, I've stopped SM
giving the negative info because every time I have in the past I am called a disgruntled ex-employee or told that my experience has no relation to what the company is like today.
I won't repeat the information I've given in the past, anyone can find it on searches. I've decided to just let the people have their experience with the company and that experience will validate everything I've ever said about those people.
The same people own and run that company--they may have new names doing the management, but it still runs the same way.
You've got it ~ you've hit the nail on the head....
I can Google until dawn and still not find John Smith in NY - you know the neurologist... Cut me a break! I've now learned to ask my online company for a list of referring physicians (since none of the accounts are in my state) and also ask for websites for the hospitals, but I still don't take more than 5 min of my own time to find referring physicians. I send it right through with a verify cc:...
As far as making an educated guess, I would only do that if it was my own account and I know the dictator well. For the online company, it is their responsibility to make that educated guess as it is their client, not mine. I leave that up to the company to make assumptions; this way it is on their back, not mine when it comes to the legality of the report. Ultimately, the physician is responsible when signing that report or there should be clause on those reports that state dictated but not read. If that clause is not there, then it is the physician's responsibility to know the content, not the MT. An MT can only transcribe what they hear and really should not be making educated guesses on anyone since we live in a world of sue-happy patients and their malpractice insurance is so high. If there is a question, it needs to go the dictator to resolve.
JMO - been doing this for over 20 years. 
I've been a QA 15 years and I've never heard
of any company only paying for the actual Keystrokes of the blank. You would literally make less than minimum wage that way. Waaay less.
Back away from the hoops!! Back away!
I worked for them about 6 months - same mess to get hired - FBI check is right! It was unreal. I was so excited, though - they promised me the moon, and I really thought I had found my new home after centuries with that other company who shall not be named. What a disappointment, to say the least. All around horrible experience, and I would NEVER recommend them. Certainly they were not worth the hoops at all. Total waste of effort.
Six accounts?!?! That is nuts! I am on 3 accounts. nm
nm
I've come here for as long as I've been...
...an MT, for the same reasons all of you do. I don't scan the boards looking for false accusations, but when something comes up that does involve me, I would like the opportunity to defend myself. That's all...
Back to ya!
--
Thanks for getting back with me!
x
Has anyone gone back
to Transcend after receiving letter asking you to come back? If so, how are things this time around?
I'm not looking for a pat on the back and
I know it is like that everywhere but I'm sick and tired of cleaning up after this person, getting phone calls begging me to fix this or that because they can't count on this other MT; I mean the list goes on and on. I know that in this field flexibility is everything but I'm also not bending over and taking it anymore, I'm flexed out!
They got back to where
Get off of her back!
This was a simple question. If you don't have the answer, don't post. No get in the shower!
Wanna play?
We can BACK IT UP
As a Medquist or MQ employee, and I have seen many on this board, we have legitimate complaints about what has been going on.
The REAL FACT here is that many of our offices are closing or have closed, we have been transferred to the Amherst office, we have no work, no one wants to discuss it and many other issues. There are problems and this is a FACT.
RUN and don't look back.
They are BY FAR the worst company to work for. Pay, even though it is direct deposit, was never on time. Sure, they offered to pay for you overdraft fees, but it took forever to actually get your pay. And they would never tell you in advance that it was going to be late so you could avoid the problems. Plus, they had horrible supervisors that did not know what they were doing. Always were IM you and causing you to lose time while wanting to chit-chat....They had some good accounts but lost them due to being unprofessional and other reasons that I do not know. Stay away! Horrible place!
RUN and don't look back!!!!..sm
I was an employee with them. I can sum it up. If you don't mind not knowing when you are going to receive your payday (even though it is direct deposit) then they are a great company. Honestly, they are horrible. They are the most unprofessional company I have EVER seen and been employed by. It was not just one instance of pay arriving late, but I quit at the third time in a row. And they did not warn you ahead of time....they mentioned it the DAY that you were supposed to be getting your payday, and they did not do that until so many people raised such a stink over it! Plus, the so-called supervisors are a joke. They do not know what they are doing and are the most foul-mouthed individuals I have ever seen. PLUS, they keep IM you ever few minutes to where you cannot get your work done. They had an EXCELLENT account and lost it due to so much unprofessionalism because they could not get their act together. Please, run and don't look back...otherwise, you will just be looking for your paycheck that doesn't arrive until weeks later....
Well, they can come back now!
This is a message on the main page...
MTStars has been staunchly against the offshoring of American Private Health Information, but realizes that MTStars must evolve with the ever changing views of conducting business in the global economy. The hands of time cannot be turned back on the widespread transfer of information globally and as of January 1, 2006, MTStars opened itself up to include the global environment.
Back up help.
If anyone is interested, I have an oral surgery account that I need back-up help with every once in a while. This will be p.r.n. Very easy. 0.07/65-character line with spaces. Will need wave file player and MS Word.
Back-up help
I would be interested in helping you out when you need it? Would you be interested in helping me? I need back up help for a clinic account (2 docs) on occasion also. Do you happen to have a call-in line of some type?
Sue
Exactly! We should be the ones doing the back-
ground checks on some of these companies, right? Unbelievable! Just such a total waste of time, $$, and real ego killers some of these outfits. Its a shame...
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