Horrible accounts - platform sux! nm
Posted By: ExTran on 2005-07-31
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SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
nm
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Horrible platform. Horrible communication.
Horrible people who say one thing and then when you do what they say, they get mad and act ugly.
Enough of a bone?
They definitely have some horrible accounts.
They need to evaluate their managers, especially one of the new ones.
Their transcription platform is horrible,
training and QA are just as bad. I couldn't get out of there quick enough. 
absolutely horrible platform
It was nuts and you spent 1/4th of the time looking up cc's for three counties, 100s and 100s of docs! I Went back to acute care. No thanks!
I'd say TransTech; Transcend's platform is horrible. nm
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Vent - how do you deal with a horrible platform!
This platform is so slow that my Expander sometimes doesn't even expand things because the system is so slow. You go to back up or move forward with the cursor and its so slow you end up going to far usually. Spell check, OMG, you could go to sleep waiting to advance. It takes FOREVER to type a document.
I don't understand why companies use these horrible platforms. Makes you dread sitting down to the computer!
Technical issues with the platform were horrible
It was slow a few times, never completely out, but I could never make any lines because of the technical issues with the platform.
Great platform, horrible company
NM
I feel your pain. The platform is horrible. nm
nm
I'm going to agree with the other posters. Platform is horrible and not productive.
I worked for hours and made $9...no thank you. I would do at least a whole page and be lucky to get 30 lines. I think it's a ripoff. Either the platform line counting is just off or more likely it is the way they set it up, but you'd have to be totally naive and never had worked anywhere else to know that the line counts are set up to rip you off. As with most of these companies, they all are constantly advertising like they have a ton of work when there is none. I suspect they turnover is high so they just keep the ads running, but the reason for the turnover other than making no money on line counts is lack of work. They just don't get it. I didn't last there long, as best I can neither, most don't.
Same experience...awesome to work for, horrible platform..sm
I've been an MT for close to 20 years and am most productive on ER accounts where I can create my own templates and Expanders out the ying yang. After 2 months and the worst line counts of my entire career, I had to move on. I do want to point out that PM does have some of the nicest, most helpful staff I've ever worked for! The platform is the ONLY reason I left.
Great office staff, okay pay, horrible ESL's on all accounts. NM
NM
Transhealth is very organized, great benefits..horrible platform
Maybe it was just me but i never made it through training. It certainly could have been a lot easier than having to open up 3-4 programs to get going. I found it to be time-consuming and in a production-based atmosphere, this did not cut it. On the other hand, maybe others think the program is wonderful, but I sure did not. I have used Dictaphone EXText and that is way easier.
Transtech does have voice recognition. Horrible platform for editing.
Dictaphone Exspeech is the very worst VR platform I have ever worked on. Yes, the MT line rate is much reduced for it, too.
Great office staff, okay pay, no benefits, horrible ESL all accounts...NM
NM
If you have horrible platform, do not get paid for headers, footers, template data, etc.,
even though it might take 3 or 4 minutes or longer to edit that stuff, you are going to take a big pay cut. This program was designed by idiots.
The platform they use is horrible and slows you down with regards to meeting daily line count. Also,
QA can be bitchy, however, if you know your stuff and nip that bitchiness in the bud early on, they don't bother you later...except for one. She's rude and vague in her f/u comments, so there is really no way around that one except not to take it personal.
Yeah, but the sound quality is horrible on all accounts. Good luck with that!
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Horrible, horrible, horrible place. Unlike the other poster
I actually worked there. Sound quality is horrendous. The account I had was the worst ESL I've ever had and I do 85% ESL so I have no problems doing ESL. Frequent management turnover. When I was doing QA the work was so bad that I pretty much had to redo every report. I hear about how well they pay, but they don't pay that well and certainly not enough to compensate for all the other stuff.
no, one platform for all accounts. nm
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What platform does KS use for RAD accounts?
Worked there 2 years ago..horrible, horrible, horrible.
Would totally avoid them at all costs.
MDI-Florida has some accounts on this platform....sm
Good luck with your job search!
It's not just the platform and accounts that slow you down.
I haven’t worked for WebMedX for a couple of years, but the numbers I had to work with then were as follows (DISCLAIMER: Just as I was leaving, they were thinking about totally revamping their bonus system, so the numbers below are probably not currently accurate, but will give you some idea of what WMX thinks their MTs are capable of):
140 lines per hour average minimum. New employees placed on 90 day probationary status to learn platform and account specifics. Expected to reach 150 lines per hour average after 4 weeks. Line defined as 65-character line, which includes all body characters and spaces inclusive of formatting characters such as bold, italics, underlines, caps and tabs. Header and footer characters are not included in the line count.
Bonus paid as follows (in addition to your base pay per line):
Average lines/hr Bonus per line
160 to 180 = .0015
181 to 220 = .0030
221 to 250 = .0050
251 to 275 = .0075
276 to 299 = .0100
300+ = .0150
This is for the average for the entire two week pay period, so if you have a really great day and hit 500 lines per hour, then have several really bad days at 100 lines per hour, they take the average over those two weeks.
HOWEVER, if you fall below 140 lines per hour average, they DEDUCT pay:
0 to 124 = - .005
125 to 139 = - .0025
WMX is definitely looking to make a profit, so my way of thinking is they feel confident in offering a bonus that will not affect their bottom line and, as far as they are concerned, not going to be achieved by the majority of the MTs working for them. In fact, when I left, many MTs were complaining that they were no longer getting the same bonuses as they had just a few months prior and they were MTs who had worked for WMX for several years and were already very familiar with the platform and accounts.
As far as getting back up to speed, there are several factors that prevent smooth transition. First, you are on 100% QA review for the first couple of weeks, at least, and depending on the Editors you get, you may have to completely rethink what you have learned before. Then, there is the dreaded time clock. It is totally automatic. From the minute you log on to get your first report, you are on the clock. If you stop to look up a drug or find a new surgical instrument, your line count is affected. They tell you to log out for everything when you are not actually typing. That means even 2 minutes to stretch or go get a drink from the kitchen. Next, they seemed to have a lot of platform slowness. There were times when you could sit for a minute or more just to switch from the demographics page to the actual transcription page, or when trying to release the report. Sometimes, the platform would just freeze altogether, and you had to reboot. And they do periodically run out of work, depending on the accounts you have. So, if you want to keep your line count up, you have to keep logging off, which makes an 8 hour shift turn into a 10 to 12 hour day. Some people with families just don’t have the time for that. Not to mention, if they are in overtime, if you already have to put in a 10 hour day to get an 8 hour shift in, overtime will probably have to be on your days off. Also, most of their accounts are now going to ASR/Speech Recognition, and that system has many bugs left to be worked out that has caused many MTs to complain that they are not making as much money as they were before.
I am sure there are WebMedX MTs just itching to correct me and let you know how great WMX is. The above are my personal observations/opinions while working for them, just to give you another perspective.
Good luck.
Keystrokes accounts have more than one platform
Every account has a different platform (it depends on what the client wants to use). Some use ExText (which both of mine do), some Meditech, and some are on other platforms that use a C-phone.
Pay? Support? Platform? Accounts?
I have not seen any real specifics, but I understand about wanting to inform prospective employees and share your dislikes. I am being asked to submit a schedule at the interview when I don't know a tootin' thing about what I'd be getting into.
Of course the bottom line is that with the new platform anyone anywhere can get into all accounts in
all offices so it really doesnt matter where you are. I think MQ is probably just going to dump everyone into accounts that are behind and totally eliminate overtime or any kind of bonuses, etc. That is already in place in the NE so just a matter of time.
I'd like to know the bad platform and which accounts run out of work. I'm supposed to have bac
accounts to work on...Please email me.. I cant afford to work on the Mojave Desert LOL
Phoenix Medcom-Ortho accounts..Pay, platform, etc..
How are they to work for also. Any information would be appreciated. I have 10 years of ortho experience and was thinking of applying..
Does JLG have nice accounts to work on and is their platform user friendly.
:
Current information on WordZXpressed, how they are to work for, accounts, platform etc.. anyone??
Thanks for any input you may have.
Pay always on time, platform is easy, they've always been nice to me, do have several accounts to
avoid running out of work. I do MT and QA.
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.
That was not long ago. Ads run every 2 - 3 months.
Easy platform, assigned accounts, always plenty of work. Great OM and boss. nm
Horrible, horrible place. Lots in the archives.
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible. The MTs I did QA for were horrendous. They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again. QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management. The CEO has no clue about transcription and is in it for the money. After talking with him you feel like you need a shower.
Strictly IC, good company, hard accounts, good platform.
Good pay, always on time, no direct deposit though.
Maybe it was just directed to the people on specific accounts or a specific software platform. nm
nm
RISS is not a platform. RIS stands for Radiology Information System. The platform sm
would be EXText.
MDI-MD platform is fast, not full of problems like Transcend platform or MDI-FL
On Transcend platform you have to click, click, click all day and still get errors, change screens constantly - its a nightmare to work in.
Are they losing accounts. Do most of their accounts stay for long period of time. I have
heard pros and cons about the quality of their work. I guess it is much cheaper than other companies can offer.
Yes, SPi does use this platform....it's a great platform, but not worth working for SPi. nm
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Because the girls that monitor the accounts in the office were told the accounts either go on DQS or
move on. All accounts to be with MQ must be on DQS and no more different platforms. ONE ONLY DQS. They can send more work overseas then.
MDI-FL but not all accounts. Only the internet-based ones. C-phone accounts are fine.
So, yes, let me clarify before everyone gets in an uproar.. There is work IF you want to use a C-phone. IF you signed up for an account that is internet-based, you will be disappointed. Not enough work to go around. Just my personal preference.. I have no desire to do a dial-up C-phone account using my long distance.
Some do and have good accounts and fully loaded ESL accounts
Take a look at what is happening in India. For the first time, workers there have money to get themselves into debt by buying high priced items (cars for example). They now protest lower castes being allowed into universities at almost double the previous allowance. Wait until they are highly in debt, begin to feel entitled to a wage equal to that paid inthe US and then, try to form unions, get tossed out into the street and sit back with some Ben and Jerry ice cream and watch the economy collapse and all that dictation come back across the ocean. Timing is everything.
Find out which accounts they are hiring for. They have some ESL accounts that are extremely
difficult to do. I dont know how many accounts they have altogether but as I say, a few are very difficult and I actually dont have a problem with ESLs but these accounts are almost totally ESL. I dont do them anymore.
Well it sounds like no work happens a lot at DSG. How are the accounts as far as decent accounts
and their QA.
Bad Platform. I personally know of 3 MTs who left because of the platform.
If you are like me, the bottom line is wages and what I get in my check. I have never worked for Amphion, but I personally know of 3 MTs who worked part-time at Amphion before quitting their other service to see what Amphion had to offer before it was too late. All 3 quit Amphion and stayed with their other service because of the Amphion platform. Too hard to make any decent lines.
Something to think about.
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Here is one post from a couple days back:
Posted By: Amphion on 2005-12-02
To all of us trying our hardest to grab our work when it is available, and then still only make 24 bucks a day because of the garbage platform.
Different accounts have different platforms. Most accounts require sm
high speed but I am not sure if satellite is OK.
I don't think that they're hiring right now. I spoke with my lead on Thursday, who said they are focusing on making sure everyone has enough work and moving PTers to FT, eventually moving towards FT only with only weekends as PT. Not 100% sure when that is though.
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