Here is the dummy office manager's verbatim response
Posted By: mtme on 2009-05-28
In Reply to: Yes, that is why I wanted quotes around the word - mtme
The allogations you just made are unbelievable. I want to see the information you have as proof. Please call me tomorrow morning at 739-7500. Can you be at PROSC at 10am with your unaltered reports?
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Was it mostly the office manager or were there other issues?
I appreciate you sharing. Any other insight would be great too.
Martha Turner is the office manager. nm
xxxx
That is wonderful news. I hope the changes stick and the new office manager is a true asset to the
owner. She is a lovely woman and I wish her much success. I just might check them out again. Thanks for the information.
Do you know that the response was received by the office?
Everyone assumes that they are ignored by companies but maybe the resume or response was never received. This could be KS or any other company.
When I was hired 3 years ago, I was contacted immediately.
Now the coordinators are doing the interviewing and they return calls and emails within a few days and then HR takes over, again in a few days.
I would call if you have not heard back.
Verbatim means VERBATIM
where I work. Nothing is to be changed that the doctor utters. When I look at my flagged reports later I see that QA left all the discrepancies in there as well. What does that tell you?
No WAY you are a dummy!
No WAY you are a dummy! You have a moral code regarding your work and that is how it should be. I think it USED to be this way, but anymore it seems like it gets easier and easier for some MTs to tell a white lie (although I don't think it's a small lie and it certainly is not honorable) but people do it! I also wonder if it gets easier and easier for some people to lie about their experience because they never actually meet their interviewer (or their cherrypicking coworkers) face to face, they don't have to look them in the eye and probably practice the part of an inexperienced MT the way an actor studies his lines and they laugh all the way to the bank. The more a person tells the same lies over and over the less it probably bothers them.
What the heck, I feel like a number these days anyway, and am pretty much treated like a number--I have an MT ID#, my worth to them is based on the lines I produce and how fast I turnaround a report.
I wish I would have known then what I know now... I never ever would have gotten into this line of work. L
Because they know some dummy will agree to work for it. nm
nm
excuse my TYPO - oh boy - i'm a dummy!
X
momma didn't raise no dummy!
...the KY version. :-)
Actually, as often as I've gotten the shaft from companies, maybe she did! lol Had to come up with the list in self-defense!
Thanks. Feel free to use at will. Hate the idea of the companies taking advantage of what wasn't asked in the interview. Grrrrr!
Thank you, I am young. Do NOT drink alcohol if you take Xanax, dummy..
MT advanced to a recruiter, LMAO !
I know I made over $60K as a QA manager. An MT manager
I am told is less money but definitely NOT as low as $36,500. I would not do it for $36,500.
The majority that I hear and see (and many are not advertised) are around $45K. You are giving yourself away for that. You might be working for a company that I received an offer from at one time. Great people but could not afford to work for that kind of money. Way too low to be on call 24/7.
The main office was in Bolingbrook but they built an office in Yorkville last fall. SM
I think that the owners live in Yorkville, so it was built close to their house. Nice office, just pretty far out.
verbatim
I totally agree 100%! Verbatim is verbatim. I work for a verbatim account now and that is the exact reason I have been looking for work elsewhere. In my situation it is verbatim BUT not verbatim according to what Editor is QA'ing the work. Makes me nuts. It either is or it is not. There should not be a gray area when it comes to this. I have actually been scored down on QA because I dropped a when the doc said patient had a pneumonia. To make matters worse, there is not 1 person doing the QA, it is 1 of 5 editors who rotate doing the assessments, so what one will let go by another probably will not. It is frustrating to say the least and I spend more time checking and rechecking things just to satisfy.
verbatim
I hate verbatim accounts. I too want to clean up their reports. Some are so insistent that it be absolutely verbatim, that I say, okay, make a fool of yourself if you want to. I thought part of our job was to make them sound like intelligent members of society. I wonder what would happen if we took them at their word when they say: I seen the patient, and rather then come back next week.... This is a verbatim sentence from a real doctor.
I ignore verbatim
and use common sense. If it is obviously a woman, ADT screen if you are on DocQScribe will tell you that. The doctors have these degrees but they are not perfect. Nobody is. I have a doctor who does not even know how to count, 1, 2 4, 8, 7, ??? Now I do not type this.
We are smarter than the docs sometime and just forget about verbatim in those situations.
They do not even know how to spell many meds either but you can't go verbatim here either.
You will give good patient care by typing what is right and ignoring the doc.
I just type them verbatim
Ehhhhhhh, this is Dr. Shinegagophoria dictating a discharge summary for Eggster Jonnnes. Ehhhhhhhh, ummmmmmmmm, discharge diagnosis: Sufanothupa, left knee. Ehhhhhh (19 seconds of silence) Ehhhhhhhhhhhhhhhhhhh. This is a 68-year-old, nooo, ehhhhhhh, go back, ehhhhhhhhh. This is a 67-year-old ummmmmmmm female, no, sorry, male who prezented to the E Rrr complaining of ehhhhhhhh, uhhhhhhh pain to his uhhhhhhhh (11 seconds of silence) left knee, no, no ehhhhhhhhhh, ummmmmmm, right knee. Errrr he suga DE rima ehhhhh kinlin aga foad she pte. He now prezents dieg shile feid ona. Make sense?
should be reports will not be verbatim...
couple of minor errors, but I am not on the clock, and I am furiously writing so I can get the point across.
Verbatim nonsense!
Thuh patient ah, um, ah presented ah came in ah today with a complaint of ah um left-sided headache, a headaches of a daily basis, um.........(shuffle through some papers or something).....um - Comment: So when they say verbatim don't we have to use common sense? He had a hysterectomy, and that 5-year-old quit smoking last year. Duh.......Verbatim accounts simply wear me out!! Do they want it verbatim because they think they are saving money or what? Ending sentences in prepositions, mixed tenses, no conjunctions or prepositions, etc. A punctuation nightmare!! Also their insisting on using acronyms, which have multiple meanings. Am I alone out here? I am so tempted to type something just once exactly, I mean exactly, as dictated.
Does verbatim equal garbage?
Do they say they want verbatim so they can blame the "dumb typer" when the patient record is incorrect? The doctor says over and over that the patient is a male, yet "he" has had a hysterectomy, C-sections, etc. Now, this is in a report where I also heard nothing about transgender. That is a minor example, but you get the point, right? We are told to type what we hear. When we hear garbage, we have to type garbage. Apparently the hospital thinks the docs are flawless. I want to give good patient care and provide accurate reports, but I can only do so much.
Glad you can ignore verbatim -
We were told very specifically to type word for word. We can send things to QA if we question them. Also have one doctor who specifies all his numbers be left out of order because he has some nutty system in his charts that he likes to use. What you do cannot be applied across the board, much as we all might like to do it!
verbatim should NOT mean putting in errors: SM
As a QA, this is how I pass on the guidelines (and verbatim is usually requested by the client, NOT QA!):
Verbatim means: Transcribe what the physician says but correct obvious punctuation, spelling, and grammar errors - like "there is 3 moles."
Headings and exams are transcribed when and as dictated, not adding in headings, not changing PHYSICAL EXAMINATION: to OBJECTIVE:, "rearranging" the report, or changing an exam dictated in paragraph to block format.
You do not add additional words to clipped sentences in clinical notes. If the doc says "A 56-year-old patient," you don't transcribe "This is a 56-year-old patient."
If the doc says right leg in one place and left leg in another, a blank is left and it goes to the clinic for resolution.
If a medication is spelled and you can't verify it, it is blanked and goes to QA. If we can't verify it, it goes to the clinic for resolution.
Verbatim should NEVER mean transcribing errors like have been described here, at least IMO.
Verbatim Transcriber Wanted
*PLEASE READ BEFORE APPLYING*
We are seeking highly qualified experienced transcribers to handle the increased workload. We are ramping up for a very busy season and with that we are structuring our staff to handle the new volume of work.
Transcribers must be highly proficient and experienced transcribers. Only transcribers with experience transcribing from digital files will be hired. Please indicate your years of transcription experience and your current WPM. Please-No beginners, no students- you will not receive a response.
We prefer transcribers who can transcribe from digital video files as well as digital audio files. (MP4, MOV, WMV, RM) using the StartStop Transcription system. If you use a different system please state which one you use.
We have a series of interviews and conferences in digital audio format that need to be transcribed verbatim. This includes every single utterance and noise in the audio. Our client will have a linguist specialist go through the audio so it is important the transcript is exact. The content is not technical, speakers sometimes will have heavy southern accents, and the audio is mostly clear.
Accuracy is the key with these transcripts.
-Ability to include every phrase, word, utterance, and background noises
-Above average grammar skills
-Speaker recognition skills (ability to correctly identify multiple speakers in the audio)
There are quite a few of these and we would like someone dependable to work on this project.
Candidates must have the ability to transcribe from home with high-speed internet, a foot pedal, and up-to-date computer software.
Please email all relevant data and resume to careers@anptranscriptions.com
I HATE verbatim accounts
for every reason you mentioned and then some . . . like the fact that the company I work for says that it is a verbatim account, but they want certain things corrected, which I might could handle if it weren't for one QA dinging me for something that another QA will ding for when I do it the first QAs way.
Can't win for losin', but at least QA dinging me does not affect my pay :).
Axotol testing----is it verbatim or per BOS?
I've seen others post their transcription is verbatim, does that also mean their testing is verbatim or is it per BOS? If per BOS, is it 2nd or 3rd ed? Any info would be greatly appreciated. Thanks.
TGIF
Has anyone ever heard of Verbatim Medical?
I just got the strangest E-mail offering me a job. It sounds like they are just starting out and looking for MTs to begin in about 2 weeks. They are out of NYC. I'm already with a company that promises to start me in 2 weeks on a new account and so far their practices are questionable. What is up with these companies? At this rate I can quit a company a week until I find the right match. 
And even tricker is verbatim accounts...
I'm always torn between my nearly overwhelming desire to clean up every single misspoken word they dictate, but when it's a verbatim account, I usually leave the decision to Q.A. (my MTSO has a great QA squad), because a lot of times the word/s they're using make no sense at all. It goes against my grain after 20+ years of MT work to NOT clean things up.
Just curious, is the MQ Nashville office the old Lanier office? nm
nm
I don't work in the office and never claimed to. I am just saying that since the new office open
October with everyone of the admin staff in one place, these problems do not occur any more.
I love your verbatim...that is hysterical. It also made my day....nm
x
All accounts are VERBATIM, so there couldn't be any normals.
x
I just recently started a verbatim account...
and I have to stop myself from making corrections and have to really concentrate on typing exactly what they are saying. It's HARD! But hey, they are indirectly signing my paycheck, so I gotta do what they tell me to, ya know?
That is way low! I also transcribe for a producer, verbatim, non-medical,
any typist could do it (unlike MTing) and I get $100 per 1 hour of dictation. That's ridiculous.
Do any companies allow you to edit the dictation somewhat or are you strict verbatim? First time do
,
I have 1 acct that's verbatim but they don't mind if I edit a little. I used to type insuranc
interviews where they would call people after accidents and I had to type every um, uh or cough. Kind of nervewracking!
I've always thought verbatim is not only an insult to the doctor, but also to our profession. sm
We are supposed to medical language specialists with an excellent grasp of proper grammar and command of the English language. What do I know? I've only been doing MT for 25+ years. It completely befuddles me to be asked to type verbatim because I have probably typed for 2 doctors out of 100s who can form a proper sentence! Just my take on the verbatim thing.
My previous post was verbatim from the company when I inquired at employment. Maybe (sm)
they tell everyone something different, like what they THINK they want to hear.....Guess I should have put it in quotes.
Can't get paid in the office if you don't work in the office.
JLG has MT's working at home, not in the office, not to mention working out of state. The mail is the only way to get paid since they have temporarily suspended direct deposit. The only ones getting paid on time are the ones that do work in the office, like the management and people answering the phone.
Closed FW office, Indianapolis office too. nm
xx
Former QA Manager
your "former nurse" is inaccurate. This person was a great manager. She was a valuable assest to the dept. in that position. Any company would be lucky to have her.
As a former QA Manager....
I often said, only slightly in jest, that a full psychiatric eval would be a total GODSEND. Unless you've been on the receiving end of MTs who can't accept that diagnosing an 83-year-old female patient with AIDS (dictated "of advanced age"), is WRONG, then....welll.... (She claimed that she knew as much as ANY doctor, so who was I to suggest that she was wrong?)
And then there's the MT who believed that it was her first amendment right to transcribe whatever she liked because, dangnabit, she was a doctor in a 3rd world foreign country in a former lifetime...and threatened lawsuits because she was smarter than ANYONE else, so couldn't be touched by anything with white genetics...
Believe me. Psych tests aren't a bad idea.
No, not the manager.
Those were the responses I got when I asked about the sign on bonus. I was trying to dig up their old ads. You are right about the headers and footers too. My paycheck was short almost $500.
Re: manager
I'm not the person you were asking, but the person I'm pretty sure you're referring to is still there as of now, so guess it wasn't her. In fact, she seems to be handling it quite well.
Ops Manager
Do you mean the owner or someone else? I guess I have stayed under the radar so far. C
Have you tried to tell anyone about it? Such as your manager or sm
the Solution Center? They trouble-shoot issues like this all the time. Oh and don't blame the platform - it could indeed be caused by your routed or your ISP. I've been with them for 8+ years and no major platform problems.
All I know is that my first manager
told me that medical transcriptionists have always been job hoppers, always looking for a better deal, and that was back in 1990-something. It was after that that MQ came on the scene and started changing the industry for the worse IMO.
OSi manager job
Hi. I've been an MT with them for a while, and it IS as bad as people say it is, but an account manager position has come open and I'm thinking about selling my soul to the devil. (Sorry--I'm poor, and as anyone knows who has typed for them, the second I start making money, they add 15-trillion more hospital accounts for me to try to learn, slowing me way down.)
Does anybody know how much an account manager position with them might PAY and whether it requires RELOCATION? Neither of these crucial points are mentioned in their job ad. I'd ask them directly but I think I've been a thorn in the side of some of the higher-ups, though maybe not the ones I'd need to get along with, so I don't want to make myself known just yet. Anybody know? Thanks.
Who is the ops manager?
Who is the ops manager?
Lesli McGill
Not the Manager
I could bet you anything that you NEVER had an issue with the Manager. There are two people we report to, a supervisor and a manager. Yes, the supervisor can be a bit abrasive at times but as long as you stick to your schedule, produce your line counts and maintain your quality, normally nothing is said to you. One always has the right to go to the Manager if there is something that cannot be resolved.
If there are QA inconsistencies, there is a QA Challenge Program. I have had errors removed and I have also had them stick.
I have transcribed for over 15 years and I have never found a better company. I believe there are a lot more happier MTs than there are unhappy MTs at Axolotl.
They are able to offer us such good benefits and line rates because Axolotl is known for their quality. They are truly different than any other National company and/or in-house company/hospital, that I have worked for.
No, I'm not the manager! (nm)
I do currently work for Milner, and I'm happy here, but not everyone has the same experiences with companies.
Talk to your manager about it first of all. Then...
...if that doesn't work, most companies, depending on how much they are hiring, can find you a spot if they want you bad enough.
Sometimes recruiters are really restricted on what they can hire for, but if there are a lot of openings to fill I can hire a M-F person if it's a deal breaker and I absolutely don't want to lose them.
However, it doesn't happen often, the person typically has to have a spotless track record and reputation in the field, and they possibly will have to fit into a potentially difficult-to-fill niche (oncology or very high ESL, for example), but it's not unheard of.
Good luck!
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