Heartland will sell accounts, because when it is done overseas the cost for the client is cheaper
Posted By: nm on 2006-05-10
In Reply to: Why move all the work for Heartland overseas, are the MTs overseas that much better? - MissElliot
nm
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Why move all the work for Heartland overseas, are the MTs overseas that much better?
Why? Why do this. It is my understanding that in time that work will be coming right back. Are the overseas MT's in Banglador or wherever better. Don't the companies that offshore worry about the quality of the work, HIPPA issues, patient's confidentiality, etc. Why don't they care? Mark my words, those MT's are not better than us, they have US editors, etc to help them out. They cannot land a new account US-based and compete with any US mt's. What a sad day. I pray for all the Heartland MTs.
I really wonder how much cheaper it is to send work overseas. When you
think about it, IC here gets about 4 cpl for VR and about 8 or 9 for straight typing. Overseas they have to go through a middle man or whoever owns the services and you cant tell me they arent getting a decent cut of the cpl and paying 3 cpl or so to their people. Just my thoughts. I bet the cost is very close anymore to what we earn. I see Delta is bringing its reservation call service back here from India because of all the complaints from US customers. I would expect it is the benefits here for employees that causes a problem costwise for MTs.
Would cost too many $$ to give bonus to the overseas help
and the US citizens who pay taxes, so they probably sent it to just overseas help along with all the work.
Such a lame excuse too - I'm so sure the CLIENT ASKED to have their work outsourced overseas!
They do think we're idiots, don't they?
Heartland - Majority of the US accounts
were sent to India. They lost the account I was working on (FL account) and now I am pretty sure we are going to get let go...
They only offshore if the client wants it. Most accounts do not want their work offshored. NM
x
Heartland has lost numerous accounts before
nothing new! I trained on new accounts and then was told that a) they went to India because they could keep up with TAT and b) they no longer have that account..... time to start looking!
But meanwhile as they take accounts probably by offering very low line rates until the client sees
what they got the MTs that lost the accounts scrounge around trying to get new accounts. Rather sad.
Because it's cheaper to pay an MT (sm)
nothing to research the demographics than to pay a clerk min. wage.
Ax IS Cheaper
I felt I had to chime in too. On my insurance, I have myself, son and husband and only pay 153.00 per pay period. They ARE the cheapest I have found and have worked at several MT companies. I absolutely love Axolotl. 
actually not cheaper to pay it
Say you receive a service that the regular charge is $50.
Submitted through insurance, doctor is contracted with insurance company to discount price to $20 - you pay $20.
Telling doc you don't have insurance, doc does not discount - you pay $50.
Depends on your insurance how much your doc/hospital will discount...but its better than paying full price.
I'm sure they pay us for NJA because it's cheaper to
pay us to sit around and do nothing.
keystrokes ?cheaper
I heard from a friend that her long-time client changed to Keystrokes because they were cheaper, so I wondered what cheaper meant...
You can find them much cheaper, but you need
to be sure it is compatible with the software you will be using. Some companies have proprietary software and only certain pedals will work with it. If you don't already have a job where you need a foot pedal I would wait. You can use ExpressScribe and use hot keys to do testing and then get a foot pedal when you know what you will need. If you want to go ahead and get a pedal anyway and can find one cheap get a USB pedal. There are some pedals that are serial port, some that are game port, and then USB. You can get adapters for the first 2 to make them USB, but again it depends on the software you will be using it with. You can get new pedals at numerous places for $70 or less. The ones you see must come with software too, not just the pedal. You can find used ones for as low at $10 sometimes on e-bay. Also look on the equipment board here.
Sure they are cheaper, but remember that when....
your health insurance premiums continue to rise and costs of living in general are more expensive. You may have saved dollars on the front end, but believe me you will end up paying more in general for that cheaper-costing pool. Enjoy that pool!
$80 for $500 deductible, cheaper w/
.
Get private insurance. It is probably cheaper
and better than what company offers.
Won't find cheaper for emp+spouse for BC nm
they do not care about that and will find someone cheaper.
nm
65-character is the way it is now. The clients are smarter and cheaper than sm
they used to be. Very few have weekly pay. I agree about QA rudeness.
9-10 cents per gross line! Where? Sign me up !!!
I like the insurance they have now. It is cheaper than the one that my husband's company has. s
They have been trying to get new insurance for over a year but do not have the participation requirement filled, as they have let everyone know. However, I spoke to a manager who told me that the one that they have been working on since December looks good, just taking longer than expected as they keep asking questions.
Most hospitals will. Pay your dues (work cheaper to get experience.)
Give TT some time to see if they can find cheaper plans
I also am greatly upset by the insurance hike, but I have decided to give them some time to see if they can come up with something more affordable. Like many of you, I have to insure my whole family, so this increase is astronomical.
The grass is not always greener. Changing jobs means switching out problems, and yes, some problems are easier to deal with than others. My last job (Amphion), I was so stressed out, I lost a lot of quality of life. I have young children. I can't afford to be a stressed out freak just like I can't afford the expensive health insurance. When I moved to TT, I regained my quality of life. I'm not so tired anymore, and I'm able to be a better mom. That means the world to me. I'll hang in patiently to see if another option can be found for the health insurance.
FlashType is cheaper and works equally as well as Shorthand and has a free demo.
See FlashType link below...
What do you mean? Who is PSI? Did OSI sell or something? nm
x
And I will sell it to ya, too. lol
p
? about Keystrokes..Did Lee really sell? nm
xxxxxx
Didn't YOG sell out to MQ?
x
yes. you should be very scared if they did sell.
SPI is a bunch of crooks.
However, if you are willing to sell yourself cheap,
x
So you;re willing to sell America out
because there's always work---(for now)?
I don't sell America out
I work only for companies that do not offshore, period.
sell not sale
just before someone jumps on that one
Fatcat - I know exactly what you mean. She does have the right to sell
her company, and if she had been honest and up front and just TOLD us, hey, I need to go in a different direction, I want less stress/work, whatever, so I'm looking to sell the company, I'd have been fine with that. If she'd been honest and said I'm in negotiations and some of your work is being funneled into the new company so they can test the accounts or whatever, I'd have been most unhappy, but at least informed and looking for a new job. It's the fact that they've boasted for years we're the cream of the crop and then gave us the mushroom treatment, and treated us all like we're stupid sheep that will just trot along with Transcend and take whatever they decide to offer us. I can't believe for one minute that they had any of the MTs in mind if they didn't even bother to ask what the pay scale would be, the scheduling requirements, or even the LINE DEFINITION. Carlotta flat out said in my call yesterdya that she hadn't even THOUGHT TO ASK what kind of a line they pay on. For all they know we'll be getting huge pay cuts along with say losing all our spaces or whatever. The fact that she said they never thought to ask and they knew absolutely zero answers to EVERYTHING that directly affects the MTs told me that they either knew and were NOT about to tell us and make us madder, or they never bothered to ask because they absoultely had no interest in it. If they'd been honest and told us what was going on, I could handle this much better. It's the sneaky underhanded way they did it, after years of touting their open communication, etc., that really bothers me. And the offshoring is just the icing on the cake of the giant slap in the face. Talk about stepping on the backs of the people who put her at the top.
Fatcat - I know exactly what you mean. She does have the right to sell
her company, and if she had been honest and up front and just TOLD us, hey, I need to go in a different direction, I want less stress/work, whatever, so I'm looking to sell the company, I'd have been fine with that. If she'd been honest and said I'm in negotiations and some of your work is being funneled into the new company so they can test the accounts or whatever, I'd have been most unhappy, but at least informed and looking for a new job. It's the fact that they've boasted for years we're the cream of the crop and then gave us the mushroom treatment, and treated us all like we're stupid sheep that will just trot along with Transcend and take whatever they decide to offer us. I can't believe for one minute that they had any of the MTs in mind if they didn't even bother to ask what the pay scale would be, the scheduling requirements, or even the LINE DEFINITION. Carlotta flat out said in my call yesterdya that she hadn't even THOUGHT TO ASK what kind of a line they pay on. For all they know we'll be getting huge pay cuts along with say losing all our spaces or whatever. The fact that she said they never thought to ask and they knew absolutely zero answers to EVERYTHING that directly affects the MTs told me that they either knew and were NOT about to tell us and make us madder, or they never bothered to ask because they absoultely had no interest in it. If they'd been honest and told us what was going on, I could handle this much better. It's the sneaky underhanded way they did it, after years of touting their open communication, etc., that really bothers me. And the offshoring is just the icing on the cake of the giant slap in the face. Talk about stepping on the backs of the people who put her at the top. I keep wondering what Ondrea would think of all this.
Just because companies don't know how to sell a contract,
they shouldn't pass their shortcomings on to us. This is part and parcel of what is killing our profession. Companies keep low-balling contracts and we all will lose. Very sad.
No, Keystrokes did not sell to Transcend.
Not sure how all these rumors get out. Ridiculous
eBay intrigues me, but I have nothing to sell! (nm)
.
SELL on Ebay and start over
By the way, even if KS is responsible for giving you bad information about Vista, you still would have had to get a computer to do this work. So that investment is a given.
Save yourself more headaches: Sell your computer on ebay (keep the peripherals) and buy a new computer with XP. You are likely to lose $ but you will probably lose more trying to replace Vista with XP UNLESS you call in a professional to do it for you who guarantees their work.
If you believe the answers below, I have a bridge to sell you.
VR produces a big mess & it takes a lot of time to correct it all. I'd hate to see an audit on those flying through it at full speed, and I'd hate to be the patient depending on a quality report.
They may initially find a way to sell us down.....sm
the river BUT the real issue is that MTSOs jump on any and every chance they can to cheat the MT. It IS, after all, all about $$$ and whose pocket they are in!
Agree. Got any swamp land to sell her? nm
x
Yup, change to create a need to sell more books.
That's what I said the first time I heard examples of the new edition's changes. With the logic this one uses, I expect the next edition will decide that a lot should now be one word, and no one should be spelled as one word as well, because it is now so common for people to spell them that way. Oy.
I was just thinking of that -- Carole swore she'd never sell, right up until the day she sm
announced it was sold. I do not blame her for selling, and I guess there were legal issues that made it necessary for her to lie, but it does leave you with a mistrust for what people say. At least we still had jobs, although I quit the minute I heard The Squid had bought the company.
I wish the QTers the best of luck. There are still lots of great companies out there. 
Not much left to sell since they lost big account.nm
nm
I don't sell myself short but don't have 5 "current" years
nm
Spoken like a true corporate sell-out.
Get a loan on the item rather than sell it if it is sentimental.
Gold is at about 900 an ounce. Get a loan on a ring and it will give you 4 months before buying it back, at 800% interest but hey, ya gotta be resourceful and when it comes down this far, time is of the essence.
I've been through mergers and sell-outs before. SM
I don't work for work for the companies being specifically discussed here; however, I have worked for many other companies (in the MT world and other job environments) that have gone through such changes.
This is my opinion and mine only but while I have been nervous of the outcomes of such actions, I have never once taken it personally. It is business. Businesses have always and will always do what is best for them. It is no different than what you and I do for ourselves - we make the best choices we can, sometimes make deals, sometimes have to compromise, sometimes have to completely change our game plan. I cannot blame them for doing what they feel is best for them.
And before anyone starts bashing me with the corporate greed song-and-dance: Companies are about making money - the same as you and I are about making money. Not one of us is here on a volunteer basis, just doing this out of the goodness of our heart. Neither are companies. You and I are PAID and COMPENSATED for our work. Company owners have sunk all their money into their business and are taking the risk. They owe NO ONE bonuses when they sell, etc.
Enough said, I suppose, but just keep in your heart, people, that these are business decisions and that you, as a worker and supporter of your own household, have/will/do make the same types of decisions that are in your home's best interest.
Here's my hat off to everyone here - I truly wish the best for each and every one of you.
type there, oh yes, should be about -- why would you sell yourself and your knowledge for half your
pay ? ? ? Can't you see that a speech document Editor has to have the same education/knowledge as traditional transcribing has. Why wouldn't you be worth the same amount of money per line? ? ?
If you have any experience at all and any knowledge of medical terms, then you are worth your regular line rate whether doing VR or traditional. THINK ABOUT IT !
I don't know about overseas, but I'd say if they
don't have a separate line for a business then it is probably a tiny company and I wouldn't feel comfortable working with them. I'd at least get some history from Joanna about how long the company has been around, where they are located, etc.
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