Good point. Who do I get on the phone if I have to call customer service
Posted By: RSG on 2007-09-08
In Reply to: Is more then just the MT jobs. - CuriousMT
for my credit cards, or software questions, or whatever? I get someone who I can barely communicate with in the freakin Philippines, or wherever. It is so WRONG.
Complete Discussion Below:  marks the location of current message within thread
The messages you are viewing
are archived/old.
To view latest messages and participate in discussions, select
the boards given in left menu
Other related messages found in our database
BCBS customer service number sm
Can someone email me with the BCBS customer service number for health insurance through Webmedx? I am thinking of signing on with them but want to ask them a question about coverage first.
Thanks!
To All Account Managers or Customer Service Personnel
Why is it when we Transcriptionist send you an e-mail asking asking for a backup account when the work has run out....You don't send a reply.... but as soon as the work builds up and you're out of turn-around-time, we are swamped with e-mails. It would seem common courtesy to send a reply, whether it is a negative response or not. I have experienced this with more than one company.
Just need to vent this morning, as I am out of work. Nothing else to do.
contact phone service
Many times it is just pushing a code on your phone - inside cover of phone book. Once they get the complaint from the phone company they should stop - otherwise the cops come knocking - bet they stop then. Just document your contact with them. No further contact by you needs to be done - just keep pushing the code - the more complaints the faster they have the fines levied and possible legal problems.
Just like getting harassing calls from regular Joes - put in a complaint and push he codes - one you tell them to stop if they keep doing it, it is harassment.
I work for Keystrokes and have never heard that you had to have digital phone service (sm)
I used Embarq for about 3 months and made the change to digital because I got the letter from Embarq saying I was wasn't allowed to use the unlimited long distance that much. I also switched to digital because it is cheaper and truly is unlimited long distance at the same rate every month. I was never once told by Keystrokes that I had to have digital. The only thing they ever told me was I had to have unlimited long distance.
On-Point Medical Transcription Service
Does anyone know anything about On-Point Medical Transcription Services out of Kenosha, WI? I received an e-mail from them about employment. TIA.
Any experience with On-call Transcription Service?
Web site address? How are they to work for? Demanding/easygoing? Line rate? Pay on time? Platform?
TIA.
Phone call (sm)
I have a feeling I might miss this famous phone call because I never answer any call I don't recognize on my caller ID, especially 800 numbers (I hate people trying to sell me stuff -- including MQ LOL).
I wonder if it will say MedQuist. Oh well, I'll just keep reading the boards and probably just as good as the phone call!
Sorry to hear about your hospital stay. Hope you feel better and more together soon. Wish I had an excuse to not have my mind together...
ANY MQ SE GET THE PHONE CALL YET?
What is this all about?
What phone call
are you talking about?
phone call
Can someone relay exactly what was said on the phone call. Was it just talking about the W account or talking about the company being sold or what. I work on a different account and I have not recieved a phone call, please clarify. Thanks.
I got a phone call from L - sm
and then a call later from the office when they needed me to stop work and send in my time and lines.
It was pretty fast.
Call them - someone can help you over the phone
Great company. If you've fallen through the loop it's probably because they have a lot of other applicants too. Give them a call. They're great people.
Did anyone receive a phone call yet
or is this all speculation???
No phone call, but a thought came to me. (sm
I wonder if they are sending out individual packets which might show the level of the employee and the rate of pay they will pay for their status and account. Since this would be on an individual basis that might account for some of the "wait and see" we are getting. Wow.... October is a long way off.
Hopefully whoever gets a call first will post and let us know whatever they find out.
MQ Phone call/Packet
Got the call and yes the packet is suppose to be in the mail in OCT--never gave it a thought that each packet might be different--as stated before none of my questions were answered. Read that the Houston office is closing, are they merging with Dallas??? Is there anyone out there still working for the Foxboro office and will they be one of the offices that will be closing in the future???
Warning about the phone call from MQ...sm
After reading the boards about the new MQ plan I went to Qnet to see what I could find. I haven't received the packet yet nor had I received a phone call (or so I thought). I found a section that stated I received a phone call on Sept 15th and that I had received paperwork. I wondered what the heck was going on. Checked my caller ID and sure enough on Sept 15th there was an 800 number (after typing it in Google I found out it was Medquist). After talking with my husband at dinner about the new plan and the phone call he finally (after 2 weeks) tells me that they called and HE told them that I got a paper in the mail. They never called ME back or asked that I call them with questions. So you might want to ask your husband or kids if they talked to someone.
Start with a phone call! sm
Call the offices or clinics, ask for the office manager, and ask about their transcription status. Go from there. You just may end up "in the right place at the right time".
It takes lots of energy and motivation, but it is well worth it.
Also, you must keep your promises to them to succeed. If you say you will have the work back in 24 hours, you must have the work back in 24 hours, etc. It is very important to be honest with your clients. They are frustrated just as much as we MTs are with the lack of honesty and integrity throughout this industry.
Good luck to you.
Nice getting a phone call, that
is nice to be appreciated. What are their good points. I am always looking.
Pick up the phone and call
x
call the phone company
and tell them they are, in fact, harassing you and ask them how to block their calls. That would seem to be a better way to handle it.
Didn't you get the phone call?
Even though our cost of living is probably about 5 times that of Bangalore, some genius has decided that compensation should be 'equalized'. That's about as much explanation as you're going to get. At least in my phone call, they tried to say that they conducted a survey of MTSOs and determined that we were way overpaid, so in doing the global calibration, they have determined that we won't be hurt too badly. While no specific mention was made of VR, I'm wondering if that's going to be plummeting down to the 2 cents that we thought must be a joke in a prior posting.
Didn't you get the phone call?
Even though our cost of living is probably about 5 times that of Bangalore, some genius has decided that compensation should be 'equalized'. That's about as much explanation as you're going to get. At least in my phone call, they tried to say that they conducted a survey of MTSOs and determined that we were way overpaid, so in doing the global calibration, they have determined that we won't be hurt too badly since we'll be closer to what all the other American MTs make. While no specific mention was made of VR, I'm wondering if that's going to be plummeting down to the 2 cents that we thought must be a joke in a prior posting.
No packet or phone call..maybe I'm TOAST!
NM
I'm curious if any of you pick up the phone and actually call your STM sm
to discuss your worries, or do you just post anonymously on the boards and hope a miraculous change will happen by osmosis? Personally I'd call my manager and specifically request to be backed up to an account that has a lot more work on a regular basis, and maybe phase out some of the smaller other 4 accounts.
But that's just me and maybe that's why I am happy and secure here....
Good luck to you.
Breitner transcription phone call?
What phone call/meeting was this? I was never informed of any.
Provide it to the moderators along with TB's phone number to call. :)
x
wish I knew...missed phone call as it was a last minute...sm
thing and not during my shift, as I work evenings. Something about changes in the organization and jobs have been phased out or merged and mine was phased out. I know that without shift leads there are going to be a lot MTs out there on their own, but what can I say. Just the way of the MT world I guess, constantly changing. lol
Get proactive!!! Pick up the phone and call the office?? NM
xxx
Make a phone call. Too important to leave to email. nm
s
Is it possible to do call forwarding to one of those expensive phone sex lines? teehee.
x
I did phone training years ago on the platforrm and was paid 50.00 per call (sm)
The call usually lasted an hour, and was one-on-one.
I didn't even receive the courtesy of an e-mail, phone call, etc. sm
I thought the test was very easy. I've got 18-years of experience, sent a cover letter (that I spent an hour on) in addition to my resume and got not response whatsoever. The least an MTSO could do is say, Thanks, but no thanks. Daily applications, cover letters, and testing without so much as an email is beyond frustrating!
I received a phone call from MDI mgt. about my questionnaire answers and told ICs must by E/O ins.
x
Can anyone from the Ohio MQ office give me a contact person and a phone number to call so I can talk
to someone there without getting a lot of other people involved before I find out what kind of accounts they have to offer. I am interested in transferring from my current office but would like to speak with someone up there first. Even an email address of someone would help.
Need info about MD-IT Intelligent Transcription Service. Good? Bad? TIA. NM
...
I thought she meant to a customer because her
friend lost a customer because she thought Keystrokes charged less.
Good point.
I agree with you. What you do is between you and your manager. If you can type like the wind (and maintain quality) you deserve to reap the rewards.
The day someone tells you to slow down because someone else isn't getting enough lines, well, then I don't think we'd be living in a democratic country any longer, but rather under some other regime's rule.
Good point!
Good point.
nm
Yes, good point!
.
Very good point!
There are sooooo many TT posts on here that all of the other posts get buried underneath them, and at least half of them probably never get seen or answered. I am so glad that I don't work at TT!
Good point!!! LOL
Good point. Thank you. NM
Goldbird
Yes, that's a good point, but that is
the exception, not the rule.
That's a good point
That's very true! But, now I feel horrible, because there are people with no work and lots of people waiting for work, and I would be an additional transcriptionist, causing there to be less work for the day shift! I know you all love the place those of you at TT, that is why I thought I'd wait a while so when things calm down, perhaps I can reapply...
LOL ... good point.
nm
good point
coco about them seeing it. Mine, however, sometimes becomes distorted and into computer speak rendering it unreadable when I paste it. I'm sure that gets thrown away quickly.
Good point. So what is up with that?
Are people losing their jobs and thus insurance and so canceled their elective surgeries? Or are they so worried about job loss/insecurity that they put off treatment or going to the doctor? Whaddya think?
You have a good point.
Like I said in my last post - I was having a pity party. I apologize for that statement.
good point
Never thought to ask. I shouldn't have said it seems unfair...bad choice of words. javascript:editor_insertHTML('text','');
Very good point!! nm
nm
|
