For each account is a different set of account specifics.
Posted By: ITA on 2008-06-26
In Reply to: Agree 100%. Not to mention that its NOT - Yuppers
I left WMX due to consistent lack of work despite 3 accounts. My current company gives a primary and a secondary and there is enough work on one or the other to get my lines and then some. Still 2 different sets of account specifics, but only 2. Someone posted they had 15 accounts at WMX and were still out of work. I didn't work for MQ, but sounds like the same situation at WMX.
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Yes they do although each account has its own specifics.
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Account specifics are different, but they changed
6 times last week, and I'm sure they'll change again. No one seems to know what is going on.
The transition is difficult for me too. I was a diehard WP5.1 fan and I DO NOT like Shorthand. I'm still using my mouse way too much and trying to use my WP commands. I've lost a couple of reports and done some other strange things because I've tried to use my WP commands/macros.
I probably only got 40 minutes of dictation tops yesterday and I hope things start picking up soon.
Are their account specifics complicated?
What about vacation time? Thanks for any info!
Don't worry. The account specifics, etc (sm)
are all just a hot key away from your platform. You can pull it up at any time you are in the report. It is broken down very simple (only a page) and gives you exactly what you need as far as formatting, do's, don'ts etc. I was up and running within an hour after training. You'll be okay, you really will 
Nightmare account specifics
As someone else has already stated here, the account specifics generally come from the client, not the service you work for (though they certainly can interject their own hoops to jump through and other insanities via their QA guidelines). I once started a new client with a new service and was presented with account specifics that totaled well over 120 pages, and the account supervisors forwarded me 75 helpful e-mails in my first couple of hours there, all of which detailed additional specifics for that one account. That's just nuts. I feel your pain.
Confused about account specifics
I won't say the name of the company but I have worked for a certain company for several years with very specific account specifics. They are putting everyone on speech rec. but they have another set of account specifics for speech. In other words if you type regular transcription you must abide by the AS to a T but if you type speech rec. on this account you can just leave it as is. This makes no sense to me to have 2 different AS according to whether or not you type speech rec. That means they will get reports with no specific guidelines at all on their end. Is this true for all MTSOs nowadays or just the one I work at and again I will not state the name just because.
They do provide the PC, and account specifics vary. SM
I have emailed you just now. Thanks!
DSG - Nasty superviser, endless account specifics changes, no support - nm
/
Newbie friend found them to be very critical and constantly changed the account specifics on her.
s
That account in Texas was not a MQ account. They did not use DQS on that account until KS started.
They are moving 3 other accounts to DQS between now and January 1st. I asked. The MQ accounts they have gotten in the past did not go to DQS. I followed my old account, which is how I know, and it was Meditech. The account is still run by KS and is a big account too.
Repeatedly told another new account would come soon, but it never did. In fact, our slow account is.
everyone else's backup account. What a disorganized mess.
Then when we MT's are **thrown on** an account because of lack of work on our account
What is so hard to understand about that?
Then we have that account info filed away in a folder in our Outlook Express by name of account and can look at past emails sent out regarding that account. Not fun to be tossed on an account that you have never seen NOR ever received an email on. Sounds like business to me.
You are wrong about the account. KS dumped the account for several reasons. sm
It happened quickly and was unexpected but it was really for the best. Keystrokes does not string people along or lie to you. After being with MQ for too long, I am happy there, although it is not for everyone.
I really would give them a call as the other poster suggested. That whole situation was a nightmare for everyone including management but the account pulled a fast one on them.
I have the facts on this because I have a good friend at the hospital and what she told me matched what my manager did.
I know that they are trying to give more when so many companies are giving less and taking away more.
My account has lots of work..ask for another account/nm
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The account I am on only requires 1200 lpd. Maybe it is that particular account. Ask them if they
have a lower one. Doesn't hurt to ask. I do anywhere between 1200 and 1800 lpd. Sometimes it feels impossible to do 1200, sometimes the 1800 is quick. Depends on the doctors and the day for me. I do average 15,000 per pay period though, which is 1500 a day. Not impossible by any means, and I never go over 40 hours a week. Most weeks, I am closer to 35 hours with lunch breaks and life.
I think it depends on the account. I have one account that pays sm
$2.25 for specials and one that pays $3.50. I was on one previously that did not pay them different at all, but they were all short and mostly PICC line placements.
I worked for a hospital that went to KS and they were not charging extra for the specials. I know what they charged per report, and there was no way they were getting rich on the difference after taxes and all that. I was suprised. I was in on the bid review and the average to charge was between $1.75 and $2.75 per report or 0.13 and 0.15 per line. There were 15 companies that bid on the account, and all were within those ranges.
I went to KS about 6 months after the hospital outsourced to them. When we were displaced, I accepted a different job in the hospital and hated it.
That is not true. It varies from account to account. I have
several internet accounts and on some you do have to input the patient information.
I know the account. It is "hybrid" account that is a version of sm
Meditech that is a cross between Meditech Magic and Client, more like Client than Magic. I have been on it since October now do 1500 lines a day; it took me a week to get up to speed but they really helped me. I only know which one because my lead told me that they are adding 10 people to it because KS is getting the whole thing now, only doing 1/2 before this. I love working for Keystrokes :)
Account wen to speech from almost the beginning of the account --
Don't like ExSpeech at all. Very bulky and cumbersome. Much better editing programs. I prefer to straight transcribe on ExText. Pay drops horrendously. But wave of the future for MT's.
The account I am on is internet only. I think it depends on the account. nm
nm
My main account must have been an overflow account. We would
go several many days of the month where we could not pull work, so we all had to go to secondary accounts and there are very few accounts that could absorb the extra people.
Our account is an acute care account
We are low on work too and have been for almost 2 months. We know what is happening to our work though as our supervisor admitted that the work is going overseas. Even though we have 24-hour TAT and we are transcribing reports as they are dictated, they still insist that the work dictated after 7 p.m. has to be sent to the offshore service. It makes no sense to me as we have coverage starting from 6 a.m. and throughout the day. I think it all comes down to bottom line and it doesn't matter if we have work or not because it's cheaper to send it overseas.
but hoping from account to account
without learning the accounts I am on will not help my line count, or help me. I need consistency in my work. I was told one thing, and am getting something totally diffrent. I know most jobs will be slow, but I was told one thing and now have to do something else. There is no work on a daily basis. I am a newbie to this field. I have a chance to work somewhere else stable. Sadly, I have to take my chances else where.
Maybe it differs from account to account
It seemed to me that I was getting my lines quicker on the new system. But that is just my opinion. I am sure that it differs from account to account.
Yes, jumped from account to account
Constantly rude office staff (especially payroll who often made mistakes). Poor technical assistance. Poor support on accounts. Very slow to reply to problems. Like to lay the blame for problems on an account with the MT instead of poor training and support by the office. 
Yes that was the account I was on and it was GREAT account...sm
So if they are going to mess several things up: 1) Pay for their employees, 2) Losing a big account like that one, 3) Hiring supervisors that just wanted to chit-chat and lose production then I would think that is NOT a company to go for. But I had to learn it the hard way - having my payday be weeks late during Christmastime. But I gave them the benefit of the doubt for 2 more paydays - they were late also....
The account I was on was ALL ESL. They were paying me 9 cpl, but the account was so bad, I
never made any money.
When you get switched from account to account
it makes it very difficult to attain their 12,000 line requirement. If you don't make your line counts, you get moved to part time and lose your benefits. If you are already part time, you get your line rate docked. In order to prevent this from happening, I used to have to work more than 40 hours a week. It seems that this is their goal...to keep everyone from having benefits...instead, they are losing their MTs. I was staying at OSi for only 1 reason and she seems to have fallen off the face of the earth. I am most definitely looking elsewhere. I'm gettin while the gettin's good!
What account or type of account are you on? nm
OT is based on account. One account may
run dry, but another is overflowing. OT is requested for that specific account probably for hte MTs covering that account as they are the ones familiar with it.
Thanks! Yes, the account is ExText, so we would be on the same account. sm
They are still hiring if you change your mind.
Also, I am working part-time for Encompass. The account I am on also uses ExText, and I would not hestitate to recommend Encompass to anyon either. I feel fortunate to have found 2 great companies.
If you want IC work, I am also still working on a limited basis for CardioScribes. It is just cardiology transcription and the work is easy. Their platform is Wordscript, which is a Word-based platform, VERY easy to use. However, I really prefer employee status now, plus with the above 2 jobs, I will be making about 1 cent more per line plus having benefits and my taxes taken out.
If you go somewhere else, or if you decide to stay where you are, good luck! 
Does it have to be an account your manager has or any account? nm
,
New Account
It's probably because they are hiring new MTs to staff a new account.
New account? - sm
Then why not spread the new work out to the MTs sitting there waiting for something to do instead of hiring new people to take work away from them?
It's definitely more than 1 account.
It happens each time they add or convert a new account to BT. They may get 1 port taken care of on one account and then it happens on another. When they first started transferring accounts to BT it was ALL the ports on some accounts. It has been a nightmare for MONTHS with this platform. Yeah, I'm sure they'll get it all straightened out eventually, but how fair is it to expect US to take the brunt of the loss for months while they get things in order and what does that really say about them and their concern for the MLSs?
Which is exactly why the account I am on
now dropped MQ and went with a different company. Major reliability issues. It makes me wonder how they get new accounts when they lose so many!
Really? They had about 99% ESL on the account I did!
Made about as much as the guy that cleans the grill at Burger King. No thanks.
I'm still new at my account
but right now I'm already at 200 lph. I'd rather now give the pay because it's unprofessional, but they offer a higher rate than any of the other places I applied at.
R U new and on an account that isn't
Hmmm
Ask to be put on the UW account
Too much filling in of demographics, which has been stated many times here before. You wouldn't believe what you have to do before you even type a single word in the report.
If you make it to 1200 lines a day with them, please shout it on this board, cause it's a real rarity and quite an accomplishment to do that. Pay not that great either.
If you like the account....
If you like the work, try applying to other Wisconsin companies. You might find they are typing the same accounts.
I am not on a 100+ MD account. nm
nm
Pf course, they have more than one account.
x
I was on the ER account, but...
I quit after the third time in a row that I did not receive my check. Also, the main guy in charge, would NEVER respond to your emails for anything. It was horrible. And then other employees (actually it was the supervisors)) would send you nasty emails,after you quit, ND would just try to get you mad and talk bad to you through email. IMMATURE people. Definitely they did not deserve the good ER account they had. And, definitely, they do not deserve any quality MTs. If you are still employed with them, you really deserve better!
I am going to be on the onc account as well - sm
Please don't quote me on the SS thing. Maybe I got it all wrong. I was trying to talk to her and my little boy was sick, clingy and talking to me the whole time, so it was a rather tough telephone conversation. I haven't dealt with staff yet, but she seems very nice.
Thanks again!
I have an account that is probably 95% ESL
though only about 5% of them are really, really bad. A lot of companies that offshore are sending the good stuff offshore and leaving the garbage for us, though that is not always the case with high percentage ESL accounts.
My account has a lot of ESL's but none are bad. (sm)
 I have typed hospitals where maybe only 50-60% were ESL, but whenever you would get them, you just wanted to go back to bed for the day. bad, bad, bad.
My account has been low as well...sm
ever since the holidays. I believe it is a combination of them overhiring on the account and other people jumping on my account because their's is out of work. We are keeping ahead of the dictators by only about an hour. It doesn't make a lot of sense on this system to keep switching between multiple accounts either, since it takes awhile each time to set up your log-in information and do the necessary downloads. Unless and until they crack down on the cherrypicking and the MTs being able to jump from account to account whenever they please, however, this will continue to happen.
so what, the account that I was on never......
had templates in the system, and QA was a laugh. A bunch of us tried it without the templates, and then got told we had it WRONG. So, where are they so great, and yes, this was recently. Walk in MY shoes first before you criticize me. I was there, and know what happened to me and quite a few others one day not too long ago at all. May radiology has a lot, so what, OUR account did not, and in fact, that account pulled out because the templates were not there.
VR Account
What is a VR account?
It's not just one account (sm)
it's that 70% of their total work volume is piddly clinic progress notes where you have to look up all the info on fuzzy PDF copies of faxes, fill in all the demographics, then type, what 10 lines of someone's sore throat? The only time I made any decent $/hour was doing this very long-winded geriatics doc with a nice 75-line normal progress note that she rarely changed . . . boring. I complained, they offered me some acute-care work, but I had already found my happy home.
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