Feedback on Nuance transcription package

• Feedback on Nuance transcription package - Nuance-Dictaphone
  • This program same as Focus Info - Focus Infomatics

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

Any have a comments?  Thanks!

when you call a week after it was due to arrive, in their little computer it comes up that it WAS delivered a week ago, that the package was handed to some woman over the fence at that address, when in fact there is NO woman living there and the person living at that address was home all day waiting for the package with a clear view of the street and checking his doorstep every hour.  How is that one explained?  

Whatever happened to them actually knocking on the door and getting a signature??  Twice this week I didn't even know I had deliveries until I opened my front door and almost tripped over them while walking to my mailbox.

Yes, it is a busy time of the year with holiday packages being sent in addition to their regular load, but if you cannot deliver it on time, don't take someone's overnight-priced package with a promise it will be there the next day and not deliver it.  I would be asking for my money back.  It was NOT delivered overnight as promised.  My mother will get the money (eventually) for the gifts that were lost IF she can prove it was not delivered or stolen, but what about the thought, the time, the gifts that cannot be replaced with money?  

Sometimes a great incentive program more than makes up for low CPL, also a good program, good dictators, how many templates and normals you can get.  I knew someone who consistently did over 2000 lines per day and did not work more than 8 hours, doing mostly OPs with ESLs, but they all said the same thing, used formats.  She just had to keep making her normals and inserting them.  They said the same phrases over and over, so she made big bucks.  Once she got used to them, it was a breeze and she was consistently one of the highest earners. 

I would just keep checking other companies.  I am sure there is something out there for you.  Don't give up.

Anybody out there got an opinion on the new benefits for 2006?  Extremely disappointing, to say the least.  You would think that a company who claims to be the 3rd largest national would have more to offer to those of us who tirelessly make their position in the industry possible.  It has become painfully obvious with this package that they have lost sight of whose backs upon which their growth has been riding.  Maybe it's time to move on.   Any place you folks can point a loyal veteran MT desiring an employer who sincerely appreciates hard work and is willing to reciprocate?

Keystrokes has finalized the benefits package for full time employees and has received great feedback from our MTs.

We wanted to share these so that you get them straight from the source rather than in rumors and heresay.

To be FT, you must produce a minimum of 12,000 lines (acute care), 1200 reports (radiology) or a combination of the two.

After 90 days, all FT employees are eligible for:

2 sick days, 2 floating paid holidays, rate x 1.5 for holidays worked, 3 days bereavement pay for immediate family, 1 day bereavement pay for extended family, 401k plan (with vesting schedule for match), health insurance (paid by employee) and life insurance (paid by company), direct deposit.

After one year, FT employees are eligible for 5 days PTO.  After three years, FT employees are eligible for 10 days PTO and after ten years, FT employees are eligible for 15 days PTO.

After years of changes due to growth, we have deemed 2006 a change-free year and have put in place many surprise perks for our MTs for this coming year. 

We value our transcriptionists - both employees and ICs and want to make Keystrokes the employer of choice. 

Give us a look ... you will like what you see.  No more awkward growing pains; instead you will be treated with the professional respect you deserve while enjoying a personal touch!

Thank you to all who have helped mold the company into what it is today - we could not do it without the support of our transcriptionists, customers and supporters.  We even thank the critics - their criticism allows us to improve :)

Happy Holidays !

and the pay via the incentive tier seems fair and easily attainable, although since I have not started on the account, I cannot really say for sure -- if it is an atrocious account, then of course that changes everything.  I have not read anything bad about the company, though, so to me that is a good sign.  I will be using ExText, which I have used before, so that is another plus for me. 

As for choosing between IC and employee, I guess that depends upon whether you need the benefits.  If you do not need the bennies and are still interested in working for them, maybe you could negotiate a bit higher line rate ... I do not know, just guessing.  They also have a bonus program if you keep to your schedule each quarter, so that is a nice plus.

Good luck with whatever you decide.  Like you, I would like to find a home.  I have an IC position that I love and will probably never totally give up, but I would like to have the benefits and some of the tax hassle erased. 

depends on account, mine has been fine most of the time.

I think Nuance owns Dictaphone now too. When I was looking for a C-phone manual it took me to their site. Maybe not so bad a deal, time will telleth.

Anyone working for this company?  Any input would be appreciated....

Does anyone have any info about this company?

I was sure I had read previously posts but I am unable to find.

Maybe I am just looking for the wrong word  combination or on the wrong board?

Any information appreciated!

Does Nuance own Dictaphone?   Is Ex-Text solely a Dictaphone platform?   Is Nuance also an MTSO--do they hire MT's directly? 

nm

It is no longer a mystery to me as to why or where our worktypes (especially ER) are slowly disappearing from accounts at Focus Infomatics/Nuance.  On their website, Nuance has stated that their goal is to totally automate transcription.  I wonder if that goal includes the eradication of MTs?

Anyway, here's a peek into the future with Focus Infomatics/Nuance:

http://www.healthcareitnews.com/story.cms?id=9978&fromRSS=true

There's more information on page 2 as well.

http://dockets.justia.com/search?q=Nuance+Communications%2C+Inc.

I ran across the above Federal Case Dockets while searching for something else entirely.  Anyone know why Nuance Corp. is involved in so many and what they are about?  One of the complaints is racketering.  What is going on?

I would avoid this company completely.  After much emailing back and forth with Janeen Neale, who led me to believe there was an account for me, I was advised yesterday that there was a hiring freeze for my intended account.  No mention of this was ever made to me before.  Also, she advised me that Vista and Word 2007 would work just fine -- then in yesterday's email telling me about the hiring freeze, she also added that the account didn't work with Vista/Word 2007 -- only XP/Word 2003.  To add insult to injury, she even got my name wrong!!!, lol.  Avoid this company.