Everyone keeps referring back to the archives...sm

• MTS OF TEXS - need info
  • My apologies - NightOwl
    • They snowballed you. The owner is a young man who inherited the business. sm - HUH?
  • Try doing a search. I've left...sm - exMTS
    • Everyone keeps referring back to the archives...sm - nn
    • Back in mid-April - NightOwl
      • I'm sure not....email me!! nm - exMTS
      • Not only that - Archives
        • Exactly!!! the archives are crap for sure...nm - nn
          • I'm so sorry. I worked for them..sm - exMTS
            • archives brings up nothing pertinent and.... - original poster
              • MTS-TEXASq - NOREPLY

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

I had to laugh when I saw some positive posts this week or last, can't remember.  They sounded like they were written by the same person.

The CEO and his brother are in the business for the $$.  They have no clue about  the business.   The QA manager that was there when I was there was a joke, always sending out incorrect spellings on things.  Some of the accounts have the worst dictators I've ever seen and I do 85 to 90% ESLs.  The sound quality was terrible.   When I did QA the work I edited was horrible and they continued to make the same mistakes over and over, like typing same for postoperative diagnoses.  I was asked by someone if they offshored work and I said as bad as it was it is quite possible.  I keep hearing how they pay better than most but no one says how much.   It isn't enough whatever it is.  

There are much better companies out there.  Webmedx has 3 or 4 new accounts starting soon.   I haven't been there but about 3 weeks, but I am impressed with what I have seen and they pay well with the chance to early up to 2 cpl more with incentives. 

Benefits are very good, they have direct deposit and if it falls on a holiday you get paid early.  Six paid holidays, a week PTO that goes up based on years of employment.   I don't know insurance rates because I am not eligible yet, but they pay for things like life insurance, short and long-term disability, accidental death.  They offer paid training and you get 25% above our usual line rate for at least a week after that to compensate for having to learn a new account.

Their platform is Word-based and their Expander is Shorthand, though you may be able to use another, depending on if it will interface with their system.   It is a bit overwhelming at first, but by the third day of training I was pretty comfortable.   They also provide all equipment, though you do need high-speed internet - either DSL or cable, as it is a web-based system and you need to be on-line to work. 

There' s lots of info on SoftScript.  In my opinion, not a good place to work and I'm glad I didn't accept their offer.

nm

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

I can definitely relate to what you are saying, but I want to know where you went that is better.