Does anyone have actual experience in the quality of off-shore work?
Posted By: greenonyx on 2009-08-30
In Reply to: Ability to survive - the BIG issue too is sm - .
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
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Testing sound quality has nothing to do with the actual sm
sound quality you get when you work there. Trust me, the sound quality is absolutely horrible. You struggle to hear every single report.
Yes, experience does not always equal quality work!
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It's actual work......
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Most of the work is done off-shore. I feel
xx
Correct --did NOT off-shore work to India sm
The rest of the post was **...SENT WORK TO INDIA A FEW MONTHS AGO** making it sound like MTs were laid off BECAUSE their work went to India.
If you have any familiarity with this company, you know that the none of the DRC/Acusis accounts are allowed by the clients to be typed outside of the US.
So YES, there was a lay-off, but NO it didn't have anything to do with India.
PS: Offshore and outsource are not the same thing. But you know that, too, right? ;-)
Actual work history total is 50 years, only
36 in MTing. You quoted as desperate, unskilled, newbies with Dorland's could probably do VR which shows your lack of knowledge in talking about VR. Why spread falsehoods any more. Learn about it first. I love VR, make a good salary and glad I don't have to wrack my brain trying to transcribe word by word everything the multitude of ESLs dictate these days. I have no plans to retire, don't want to because I love the money. I spoke about you going back because you have no knowledge about doing VR, otherwise you would never had spoken like you did. Takes just as much knowledge to do as straight transcribing.
You would be surprised how many MTs with 10, 15, 20 years of experience put out poor quality. sm
Unfortunately, based on this, testing saves everyone a lot of headache down the road. The company I used to work for did not test and they would go through the hassle of getting IDs, training the person, etc just find that they did not know the difference between an elbow and a knee :)
If someone has the experience, the volume and the quality, whole package, they SHOULD be paid well.
Our employees, at 0.08-0.10 per line make $24-30 per hour. That is not peanuts.
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
Work is being sent off shore. Just like we are able to work
at home, the work can easily be done in India or the Phillipines.
Quality and quantity of work is always there
with the exception of the first couple of hours after a holiday. Pay is like clock work. Never late. Direct deposit. Still on my 90 days probation with them and got production bonus already. Highly recommend. Very nice people, great communication, easy platform to learn.
NO, NO - if your work is whatever % quality - can't remember the %
nm
Your work stands for your quality. If your
work is fine, you have nothing to worry about. If your work is below 98, you have something to worry about. You cannot score below 98% because of commas. Sounds like you are in a bit of denial. Your work is your proof. If QA is out to get you, then your errors are not errors, and that is all the proof you need. Only major critical errors bring scores down that low. You might be under the eye of QA, but I doubt its a vendetta. QA's job is to assure quality. Don't take it personally, take it professionally and aim to improve - for the patient's sake.
I did, but it has been awhile. The quality of the work was
horrendous and it would have been easier to retype reports than to correct them. The MTs kept making the same mistakes over and over again. They also had some accounts that ESL didn't come close to describing them. I am very good with ESL and routinely transcribe 85-90% ESLs, but these were some of the worst I've every come across, plus the sound quality was pitiful.
If you open your original post and towards the bottom click on related posts you'll find lots of info about SS as a company, that would be enough to help you decide if you want to work there at all.
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
Yep, all the work is in India now. I bet the quality is great! sm
They'll get theirs in the end. They should be ashamed of themselves. What a crappy way to tell us too. The supervisors didn't even have the balls to tell us, they made HR do it. We should file a lawsuit.
When the quality/quantity of work digresses
then the company should get rid of the Editor - they should hire them on probationary terms to begin with if this has been a problem in the past. I stupidly agreed to 3 cpl and another time 4 cpl and could work a straight 8 hour shift and be lucky to do 300 lines. The quality of the dictation/work/system was so poor. I'm sure we have all had experiences good and bad.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
if your take home is $6.50/hour and your doing quality MT work...sm
sweetness, it's time for you to find another profession. You can go flip burgers with bennies for that pay. This is an example of why our pay scale is so low. There are those MTs who are willing to work for peanuts. One should never make this low wage in this profession. You must either have to do a lot of researching because you lack medical terminology knowledge, or the company you are working for is putting the screws to you. I truly feel sorry that you find are willing to do this. Good luck to you.
Why is it hard to produce quality work?
You are either good at your job or not. If not, then find another line of work. If you don't think you are paid enough to take the time to produce quality work, then find another company to work for.
I work for DSG now and the sound quality is just fine sm
now that they are not doing MQ subcontracting.
However, I'm wondering why they are hiring. Of course all companies want their reports back in the right TAT but why do they always have to over hire? I am sure they want weekend and night coverage. That's a problem I think with any company. Even at MQ we are being asked to change our working hours to afternoon, evenings and weekends.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Can anyone comment on the sound quality and JLG and work availability? nm
,
DRC if you're capable of high quality work.
DRC (Digital Records Corp.) is a top-of-the line company to work for, if you are capable of doing top-of-the-line work.
Thank you Jennifer - in turn - I think you get better quality work - less blanks! nm
nm
I wonder what the quality of the work is like adding all those people to accounts. I agree. They
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
Here, here. Exactly my experience also, even down to the 10 year work experience. nm
:+
Anybody know about the quality of the work CBay out of Annapolis puts out with their totally Indian
based company. Just curious who does the proofing for them.
Let's see...lousy sound quality, dictators with no skill, unavailable QA, running out of work.nm
s
Off-shore men
These men are raised in a society where women are considered little more than property. Women have no voice, they are there strictly for the convienence of the men. The men come here expecting to live their lives and run their businesses as they did in their home country. In fact, many of the home offices of the MT companies are now in the third world countries. Ithink offshoring is showing to be a big wake-up call to the average US citizen as to how the globalization of the economy is going to go. It is not they we are pulling anyone UP to our level, it is more like we are being pulled DOWN to their level doing business. My experience with off-shored men is they have no respect for women, they are much less than honest, at least in business and any action justifies him getting what he wants. This is my experience from a business stand point.
No off-shore; they are big on that. sm
6 paid holidays, Blue Cross Blue Shield insurance, MetLife dental (GOOD dental plan), and I think a week of PTO first year but it goes up after that. I've been there a long time (almost 9 yrs) so I don't know what new MTs start at. I like the shift differential and the incentive plan; don't judge on your base line rate offer - you can make a lot more.
TransHealth does not off shore.
you said off shore and New grad MT's
which means if I pay my experienced MT's 9 cpl, then the newbie should get 4 cpl, because I have to pay an Editor 5 cpl to QA their stuff to get it up to the 9 cpl quality. But then everybody screams about newbies only making 4 cpl????
Must of been one of her off-shore MTs posting that one nm
ss
When is the next actual payday for TT?
I will be starting soon. When does the current pay period end, and then when will the check for this pay period be paid? Is the pay period Monday through Sunday, then it is paid by the following Monday? I will have DD and want to plan my finances this weekend. If I can get a pay date for the next check, I can plan ahead for every two weeks. I forgot to ask the recruiter and don't have my packet yet. Thanks.
not for test, for actual job
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Off Shore Folks
Last quote we got from an Indian company --- they were up to 7cpl for 24 hour TAT and 8cpl for 24 hour TAT. I suspect what with the continued decline of the value of the dollar, along with the concomitant raise in standard of living in India, this is an issue/problem which may be resolving itself.
Yes, some of the damage already done, but markets have a way of correcting themselves.
-- HD
Are you an actual DR employee?
Or did they hire you as a hospital employee? I didn't get anything and I was surprised because they sent me something for Thanksgiving. I didn't want to ask my supervisor because I didn't want to sound like I expected something.
Like Ascend. There is an off-shore
connection and the owner is ESL.
Webmedx does not off-shore. nm
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I think that off-shore workers
You just summed that up for me. I am glad you told the truth in that you like using slaves to transcribe who are none the wiser.
As an IC, I choose my own hours, days, lines, etc. You as an MTSO consider that whining, when it is the law.
So if you sleep at night knowing you are abusing and mistreating offshore workers, then good for you! It actually just proves you have no heart.
Another point I'd like to make is that if you need subs to make you money, you must be a horrible Transcriptionist yourself.
Any doctor that old me he doesn't care who types, when, and how would be off of my list of good doctors and I wouldn't waste my time. That doctor obviously doesn't care about people but only his own pocket and that would include you as the MTSO. That same doctor that told you he/she doesn't care will drop you as an MTSO in a minute when he/she finds a better deal.
Always remember, we reap what we sow. Try and have a good day, master!
North Shore
In Mass are you talking about. I was supposedly hired by them in 2004. They had me waste my gas and time driving there to train on their system. I was very well qualified if I don't mind saying. The owner has her little canary friend working for her. They are not a company I would recommend. I feel they are dishonest and sneaky. The owner sat with her fat arse in her office all day and counted her pennies. There line count was all funky..so just stay away.  
Sorry, actual not actuall. lol n/m.......
x
Perhaps an actual answer.
Sheesh! Does the sniping never stop!
I don't know if TT is still offering the bonus, but you can easily call and find out. In May 2008 my husband and I bought a Prius, and I asked about the incentive. At that time, they still offered it and we did receive it.
And by the way, we saved nearly $3000 in gas expenses this year driving the hybrid. Yes, gas prices dropped, but we actually drove significantly more miles than the previous year, as my husband drives quite a bit for work.
Regarding some of the spewed responses posted here... geeze, give it a rest! Does anyone think for even a moment before they post something here? There are people who can still afford new cars. And just because someone is buying a new car does not mean they are going deeply into debt or into debt at all. That's their own business. If TT is still offering the incentive, then great! What car a family chooses and how they choose to pay for it is that family's concern and no one else's.
Does Spheris off-shore? Do they have a New Jersey
nm
You would think the actual transcription portion, if
That's IF there is one. And a transcription test is more indicative of the kind of work you'll receive. Hellllllooooooooooo!
you just don't discuss pay. Ranges maybe, but not actual pay (sm)
As with every company that I know of, there are big ranges in pay, and it just should not be discussed on a public forum, or actually even with people you know. Not everyone may be offered the same thing and it causes too many problems. Any professional person would know this, no matter what field you are in.
Is this company off-shore owned? sm
I will bet this company is off-shore owned. My experience has been these companies expect US workers to work like off-shore workers. They think we are so grateful to have a job, any job, that they can walk all over us and we will take it, just like they do to their countrymen. US workers who go along with this kind of illegal abuse, deserve what they are getting. Make MT the job you want it to be, don't accept just anything. Pick and choose the companies you work for, find out if they are off-shore owned with the token US front men. Find the kind of accts you want to do and at a price that is agreeable to you. Testing gets easier every time you do it. Get proactive. This will take time, don't rush yourself and don't quit one job until you have another up and in place.
Silent Type definitely DOES NOT OFF SHORE!! (sm)
They are a great company to work for. CEO is totally hands on and knows whats going with her company; which is rare!! The more you produce the more you make, paid per page, not line!! A plus there, and bonus tiers for page counts. Once you try the best like ST, you won't regret the switch!
I understand they off shore to India and
may even have a company over seas as well. Not for me.
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