Do not blame the MTs for company mistakes

I just received an email from my MT supervisor stating that she wanted to let us know that we just lost 3 worktypes on a major account because we were not transcribing, editing and delivering to the client within our contracted turn around time.  She said she was sharing this information in hopes that we will realize how important it is for us to work our shifts,etc.

All of us working on this specific account are ICs. What has been happening is they want to treat us like employees.  We get demanding emails to work and tons of how to do lists.  No one at this company are employees,yet they want us to work like employees.  When are companies going to realize that if you want someone to work a set shift and answer and read daily emails, then they should make us employees.  This particular company send out daily long emails and only pay 5 cpl to edit acute care accounts with no benefits on escription.  As an IC I never put all my eggs in one basket and especially not for 5 cpl.  I do not feel the MTs should be blamed for losing these work types. I feel the company should take responsibility for this.

If the MTs are not meeting TAT or their said upon line count, then management should have let them go. However, I personally am required to meet 2,500 per pay and that is exactly what I do and no more at these rates and especially not for this company who make demands on us like we are partners in the company.  I feel companies try to get off cheap by hiring ICs, but then try to hold you down to a schedule and treat you like an employee when you are not.  This loss of work is the companies fault.  Any opinions.  Thanks

• Do not blame the MTs for company mistakes - Betsy
  • I'm sick of set shifts as an IC. - NewBMT
  • ICs treated like employees - Lillybelle
  • You said that right. - ICs are treated like employees. SM
    • A couple of questions - Would like to know
  • Tried to send you a msg, but it got bounced back. Can you give us the initials of this place - so we can avoid them, too? Thx. nm

The messages you are viewing are archived/old.
To view latest messages and participate in discussions, select the boards given in left menu

I have the feeling that the one that answered me belongs to the company and wasn't happy about what I pointed out.  But have never heard anything about this company and if nothing is said, guess it must be an okay company.   But usually you are a little more gracious when someone tells you that there are errors on something that the public views like a web page, brochure, advertisement, etc.  We don't like mistakes but they happen and we don't usually attack the person that points it out.   If I were perfect and made no mistakes I would not be here right now but in a far better place.  E-mails are completely different than web pages or brochures at least to me. 

Thank you for what you said.  I truly appreciate it.

it makes me cringe. These reports are coming from US MTs who are supposedly so well educated they can't figure out the difference between the words to and too, their and there and have the gall to say they are professionals and demand more pay, all the while sitting at home griping about how fast, slow, mush-mouthed doctors are and they can't understand them. Take it more seriously, it is a real job, not just typing what doctors say.

are stupid mistakes, like typing cereal instead of serial, or misspelling a doctor's name when we have a doctor's list, etc.   This is carelessness that could potentiall cause the account to be lost.  All the ones I've heard about were mistakes I know I wasn't making and it bothers me that I have no control over it and that 1 or 2 people who produce sloppy work jeopardize the account.   I haven't really had a doctor do a correction in an ugly way, but then again I'm not sensitive to them that much because I know I'm not the one doing these.  I'm not saying my work isn't being corrected, just that I have never head a correction dictated that I was guilty of.  

I also dislike it when the QA dept. sends out a stern e-mail to the entire company about stupid errors, when I know I wasn't making the errors.

If I'm signing my name to a document I want it perfect so I don't blame the doctors for going over the reports with a fine tooth comb.  The reports are a legal document and could also mean the difference in life or death of a patient if there are errors in the report.  

I posted this on the MQ board by accident...

I am an IC and have doctors (but one in particular that does it the most) correct other peoples transcription mistakes while they were dictating ..It doesn't happen all of the time, but when it does it's pretty harsh ..and it even embarassed me and I knew that I wasn't the one that made the mistakes!! My face turned red a few times (not just by the mistake, but how the doctor would say it/react)!! Or leave little sly comments (which I have to note) for the transcription company. Not to mention how insanely strict they are, as they go over EVERY SINGLE REPORT with a fine tooth comb and if you have an *a, of, to* out of place (that doesn't even come close to changing the context)... your boss/you/one of the other MTs hear it.

Is this common?  I am beginning to feel very belittled by this. It is just to the point where I am so paranoid that I am human and might make the smallest mistake. My production is really showing it.

do the same thing.  I worked for MDI.  I loved MDI.  I have always known D to be someone of yes, integrity.  I don't believe her integrity flew out the window.  There is surely a lot we don't know.  And of course, D would not have been at liberty to discuss the coming merger before it happened.

D is a businesswoman.  The purpose of a business is to generate income.  She ran her company with honesty and integrity.  I can't say I wasn't suprised, shocked even, at what has happened.  But I have known D since the early 90s and I know she is a good person and truly cares about people.  I don't know how to reconcile that with what has happened other than to think there is more to the story than we know and that it is the decision that D needed to make at this time for whatever reason, whether it be to ensure a secure retirement, whether it was because she was no longer able to compete with offshoring and VR - and I think this may be part of it because she had told me at one time that facilities were wanting to pay for transcription in light of VR and offshoring and their ability to get it for less elsewhere, or whether she was just tired and ready to not be the one at the helm any longer.

Whatever the reasons, I choose to believe that D is still the person of integrity I have always known her to be.  I just accept that there must be more to the story than I know.

I wish the best to D and to all MDIers.  I feel like an era has come to a close and it will never be the same again.  But I feel lucky to have been a part of Signal and MDI and to have known D.

I worked for Focus for almost 5 yrs but with new management - aka Nuance - no thanks - income dropped, accounts lost, no job security and I was losing $500 a month compared to when Focus ran the show!!  You did great for leaving!!!

Same situation at both companies - I came, I worked, I made money, the work disappeared, I went broke, I moved on.

Sure, its MY fault that work dries up after a year or so at each job I get.  I spread the curse of no work everywhere, and soon I may be getting a job at your company - so beware!  Your work will disappear in the next year or so!