Current Vonage/Dictaphone users question (sm)

I have been using Vonage with a Dictaphone for 2 years now - with no problem at all.

Recently, in the last few days, the phone line goes dead several times in the day - and occasionally the foot pedal stops working.

I called Vonage, and they reset everything and said I should not be having a problem.  I found out other MT with Vonage who work for us are having the same problem.

Is anyone else having this problem?  We are trying to decide if it is a Vonage problem or not.

Thanks for your input.

• Current Vonage/Dictaphone users question (sm) - mt

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I copy/pasted your replies.  Dang.  I have made up many quick referral lists, such as a list for various medications catagory like GI, cardiac, cholesterol, etc  so I can find quickly all made in MS WORD. Will have to thunk on this.

thanks again for responsing.

I haven't worked on the MedRite XL for Windows platform. I  did work on the DOS platform years ago.   To be honest, I forget how it was.  After a while, all of these platforms run together.

Could you tell ME if it is user friendly, productive, can you look up patient reports, search for certain dictator's reports, etc.  Any info is greatly appreciated.

Thank you so much for your input.

Other than that, from what I can see, they provide equipment/software, etc.  Sounds like a really great company.  I would apply if they could look over the satellite situation. I have had no problems with three other companies using satellte.

I have used Vonage for quite sometime now, I had the residential plan for unlimited long distance and last year I got message saying that they were switching my residential account to Business account( about $20 or $25 more) because they looked at my actual use of the line and knew that it was business related so be aware of this. It is still much cheaper though.

I have had Vonage for the past 2 years, unlimited long distance, never got a letter about residential or business use.  

I spent about $45 a month for the 2 combined, both residential plans.  If I use my ULD (through Qwest) I'm careful how much I'm using so I don't red flag their system.  I haven't had any problem with Vonage for the 2 months I've been there and using it heavy.  I talked to a couple of other people who have used Vonage really heavy for 1-2 years and haven't had a problem, so I decided to go with that.  I only picked up the Qwest ULD recently because my Vonage box malfunctioned and I didn't have any long distance for 3 days until I got a new one, so like I said, the Qwest ULD is now a backup.

Make sure the person who is taking your order understands and speaks coherent English.  I called on 2 separate occasions to open an account, and both times the customer service representative repeated my credit card number INCORRECTLY to me.  This made me very uncomfortable as far as their competency.

Additionally, after these occurrences, I called again and asked to speak with a supervisor or manager and was told that he is in a meeting now and that there was no one else of higher authority that I could speak with.  The call ended by the customer service rep asking me to call back later.  What a hoot!  Yea right buddy. NOT!!!!