Confused about account specifics
Posted By: Puzzled MT on 2009-09-27
In Reply to:
I won't say the name of the company but I have worked for a certain company for several years with very specific account specifics. They are putting everyone on speech rec. but they have another set of account specifics for speech. In other words if you type regular transcription you must abide by the AS to a T but if you type speech rec. on this account you can just leave it as is. This makes no sense to me to have 2 different AS according to whether or not you type speech rec. That means they will get reports with no specific guidelines at all on their end. Is this true for all MTSOs nowadays or just the one I work at and again I will not state the name just because.
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Yes they do although each account has its own specifics.
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Account specifics are different, but they changed
6 times last week, and I'm sure they'll change again. No one seems to know what is going on.
The transition is difficult for me too. I was a diehard WP5.1 fan and I DO NOT like Shorthand. I'm still using my mouse way too much and trying to use my WP commands. I've lost a couple of reports and done some other strange things because I've tried to use my WP commands/macros.
I probably only got 40 minutes of dictation tops yesterday and I hope things start picking up soon.
Are their account specifics complicated?
What about vacation time? Thanks for any info!
Don't worry. The account specifics, etc (sm)
are all just a hot key away from your platform. You can pull it up at any time you are in the report. It is broken down very simple (only a page) and gives you exactly what you need as far as formatting, do's, don'ts etc. I was up and running within an hour after training. You'll be okay, you really will 
Nightmare account specifics
As someone else has already stated here, the account specifics generally come from the client, not the service you work for (though they certainly can interject their own hoops to jump through and other insanities via their QA guidelines). I once started a new client with a new service and was presented with account specifics that totaled well over 120 pages, and the account supervisors forwarded me 75 helpful e-mails in my first couple of hours there, all of which detailed additional specifics for that one account. That's just nuts. I feel your pain.
They do provide the PC, and account specifics vary. SM
I have emailed you just now. Thanks!
DSG - Nasty superviser, endless account specifics changes, no support - nm
/
Newbie friend found them to be very critical and constantly changed the account specifics on her.
s
For each account is a different set of account specifics.
I left WMX due to consistent lack of work despite 3 accounts. My current company gives a primary and a secondary and there is enough work on one or the other to get my lines and then some. Still 2 different sets of account specifics, but only 2. Someone posted they had 15 accounts at WMX and were still out of work. I didn't work for MQ, but sounds like the same situation at WMX.
specifics
I was interested in learning what experiences other transcriptionists may have had with this company, i.e. rate of pay, platform, problems anyone may have had. I've been with another company and I need to find something that I am not working so many different accounts that I can't make decent money.
What specifics do you want to know? sm
There is plenty for work right now. Pay is direct deposit for IC and employee. Line count pay varies according to account and type of work you type as well as time of day. Can't remember the specifics.
I work as an IC, and for now I need whatever income I can get. It suits my needs just fine.
Specifics
Okay, I was hired twice by this company. The first time she wanted someone to start yesterday and offered me 9 cpl and spent time loading their program onto my computer, and then......nothing for several days. No files, no response to my emails, nothing. This went on for a week and I was offered a full-time position at the company I was with at the time. I took that and emailed the owner of VS,LLC and was told they made promises based off of my commitment and they had been waiting for me to contact them and let them know when I could get started. They were wondering why they had never heard from me. Well I am not an idiot I had emailed them and been very specific on the phone with them about wanting to start immediately. I had even emailed them with outlook and attached a read reciept and had been notified that they had read it. When I pointed this out to her, she suddenly had all my emails that she supposedly never got and kept emailing me begging me to work starting right then. When I explained that I had already started full-time with my current company I got a somewhat nasty email that I just thought was more frustration than anything. Well fast forward a year and a half.... I was used to my full-time now and looking to add part-time for savings and extra. I saw VS's ad and thought it might be worth a try again. Well the pay had gone down to 8 cpl. Not what I was looking for, but better than average anymore. Went through all the steps again. Emailed about setting up training again with read reciepts, everything this time was with read reciepts. Well again with the we need someone to get started right away so hurry up and wait. 4 days I waited and emailed and waited. Well, I had also applied for other positions and the 4th day I had been offered one of the other positions I had applied for. I email the owner of VS this and that if she cannot get me trained and started then I must move on as she had told me she would start me immediately. I had in fact cancelled a weekend out of town with my family because I was supposed to train immediately. I heard nothing for a day and a half and had received the read reciept, so I know she got it. Then I get an email saying they had not received any of my emails. I send back that I had read reciepts on everyone of my emails. All of a sudden she is sending replies to me from the emails that she supposedly had never received. Then she tells me how she had tried, and tried all day Saturday trying to call me and never answered and asking me if I knew how to even use the telephone! Seriously! I told her nice try as I had been at home all weekend waiting for her call and still had the calls on my caller ID from the whole week before and not one call from her, imagine that. Well I told her that obviously it was not meant for us to work together and that I could not work like this. I mean if this was the way it was before I got started imagine how it would be after I got started. I received several more extremely rude emails from her before I finally had to email her telling her to stop and that I was blocking her email. I mean how unprofessional! I was here and more than ready and willing and able to get started and even sacrificed a weekend with my family to get started/going right away.
Now having said all that, I know a lot of people have a lot of negative things to say about DSG and I had an absolutely wonderful, and I mean wonderful experience with DSG for 4 years. I only left due to health reasons and lack of ability to be dependable until I could get my health taken care of, which I did and am all better now and have been for a couple of years. So maybe if you get started with VS, LLC it is good. Maybe you will not have the experience I had. There are previous posts about VS,LLC not paying and I had decided in for myself to try anyway, so it is up to you. Just go in prepared for anything (as you should with any company) if you decide to go ahead. Good luck in your choice it sure is hard these days to sift through everything. I would not have taken the chance based off of old posts with VS,LLC if it had not always been a part-time thing for me. I mean if I was looking for a bread and butter company I could not afford to take the chance of not being paid. I hope this helps:)
Keystrokes specifics....SM
Per Keystrokes employee handbook:
FT = 15,000 lines/pay period
Adjusted FT = 10,000 lines/PP
Line rate will vary depending on experience and any shift differential.
Anyone got specifics on working with the
nm
I sent her an email asking for more specifics.
Did you think to ask about acct specifics?
What you think might look better and what the client requires are two different things. Often when a client receives expansions that they specifically ask NOT to be done, they go back to the client and yell and in some instances ask for a credit. The transcription company isn't going to take the chance if the specifics are that rigid. As for the name of the facility - I'd think you could just ask?
MDI QA question- can QA see specifics about
the jobs that are on the WAV system of Bayscribe? Because one of the QA on my accounts magically appears out of nowhere to help out when there are standard operative reports available. I think it is very unfair and rude, but she wants 'em so she takes 'em. If she is getting paid to QA I think she should keep her mitts off the transcription. JMHO. Maybe other QAs are doing the same thing and picking off lines that should be left available for us to fulfill our commitments.
Not knowing the specifics
I can think of a lot of reasons why, although I'm not involved in any way in this specific circumstance. If the client has become too difficult to work with- impossible turn-around times, dictators with too my individualized preferences, nit-picking (yes, they do it on the hospital end, too), and an unwillingness to pay the requested rate, I can see where it would be just as easy to not renew the contract. If the MTSO knows it has new account(s) coming on or that it has enough work for the staff it has, it could easily let a difficult account go. Much the same way some transcriptionists will take easier accounts that pay less but they can type more, I would assume MTSOs make the same choices.
All Type - anything good or bad? specifics
I think E-MTS does. Don't remember specifics. Check them out. nm
x
I'm looking for specifics. Well aware of job board.
thanks for nothing. why even take the time to reply like that????
Can you give me any specifics on this company?
Could you give me any specifics on this company? I would like to know more. Thanks.
Got my answers, they posted an ad with specifics.
nm
Kim, the recruiter, will happily e-mail you specifics
nm
Several posts recently on mtjobs.com for Rad. Don't know specifics. nm
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Can you give specifics? Are the benefits at least any good? nm
nm
Give some specifics on how he's "loved by all" if you're going
to try to speak for everyone.
Can you please give specifics? Need facts to make
nm
Can you give specifics about why I-chart is a rip-off? Not flaming,
nm
They can't route you to where you need to be unless you know company and location specifics, sm
which obviously she does not know because she isn't an employee there yet. She stated she is just wanting an idea. How many insurance companies have you called? I used to do billing and I can tell you we had to have the insurance card and/or EOB in hand to know all the correct numbers to call based on the patient's specific policy details.
Posts below don't discuss platform specifics...nm
did you read them?
Still hoping for some information on platform from someone who works there. Thanks.
Need specifics, not just "be very careful." I recently
x
When acct specifics state you MUST send it to QA
I'm darned if I do OR don't send it to QA. My supe was on me last year about my high QA utilization.
So I started documenting EVERYTHING I send to QA - well guess what - 99% of it I'm REQUIRED to send per the account specifics, and 99% of it is errors on the client end - blank dictations, abandoned dictations, incomplete dictations, no demos where they refuse to identify the patient and it can't be matched, wrong patient, duplicate dictations out the wazoo! Turns out I'm only sending 1 or 2 reports a week for blanks - always such bad ESL that QA can't even understand them and send the blanks on to the client. So if I have 500+ reports a week and send only 5-10 reports due to MY error, how am I OVERUTILIZING QA?
I had one retarded doc yesterday - the report had already been dictated by another doc and typed - Doctard attempts to dictate this report 3 extra times - first time got cut off, second time 2:35 minutes got cut off again, third time 3:56 minutes finally got the whole thing dictated. So Doctard's account specifics force me to send all 3 of his duplicates to QA - how the heck is that MY fault?
Supe says she WISHES we could change the account specifics so that we don't have to send so much to QA, especially things THEY can't do squat about - like doc errors on their end. Well, honey, until they change the rules to not force us to send so much to QA, I'm continuing to document why I send what I send, and they can get OFF my case about the quantity of crud that passes through my hands!
A good recruiter asks all the specifics and can hope they are given
all the information. You are right too about good recruiters being MTs because they know what to really do and how an MT thinks.
this person needs to give some specifics, Or not be believed. Nuff said.
x
I have 4 accounts with VERY different specifics that I switch back and forth from all day long -
Gone are the days of primary and secondary. They just seem to lump everyone onto every account they have. I hear you about worrying about messing something up. Some of the account specifics are VERY different from one another. Sigh...
I know it's a production-based incentive and tiered but I cannot remember the specifics, get with
your recruiter and she can go over it in detail. There is no shift differential or weekend differential of which I am aware, it is all based on production.
I have 2 so-called primaries but type on 5 accounts every single day with all different specifics -
nm
The archives are full of specifics. Lots of details that should take care of your "need". NM
xx
You must have me confused!
I only have 1 job, full time. Transcend. I have never worked 2 jobs and have never posted such a thing. Sorry. Wrong girl!
Confused???
First of all, who needs feedback on every report? If you are doing your job well, you do not need feedback on a constant basis, especially if you are experienced.
As for they "steel" lines, i.e. steal, I'm not sure what you are talking about either. Why would they pay for headers and footers when all the demographics come up for you? I seldom have to spend any time looking patient names up. I worked for a company who had you sorting through pages of patient info to get information and felt I should be paid for headers and footers. In this case, I don't do anything, I verify what is already there and transcribe. I do not know why your line count is so low, maybe it is the account you are on. I've never had trouble achieving the bonus at the end of the pay period.
Like I stated before, I speak for myself and each MT has to find the company that fits them best. Good luck in your search.
Confused
Clarify your statement please, because I don't understand what you are trying to say AT ALL?!?!?!
MQ Confused MT
If you asked for a transfer, some MQ offices have put a freeze on that, if you office is closed, which many have already closed and many more will be closed by the end of the year, you have no choice where you are being transferred
don't get me wrong, there are good offices out there,(Ohio being one but supposedly that is closing also, why i don't know--it is a great office, keep it open) unfortunately all the MQ offices are not run the same so when you are hired it is the luck of the draw on where you are heading
here is a thought, when new MT's are hired, are they being sent to the offices that MQ knows that they are not closing'--why be sent to an office that will close in 3 months
are they still advertising for new hires??
Confused MT-MQ
Some of the MT's at MQ have asked for a transfer and were allowed---some offices no longer allow transfers--I would assume that when you are hired you are sent to an office that needs help and I would hope to one that is not closing at the end of the year. There are good offices out there--if you are being sent to Amherst, please ask to go to another office, try Ohio, but I hear that they are closing too. Stay away from Amherst
I'm confused
do you mean that you didn't find out the pay until after you went through all that testing? I'm confused about how you would know what they pay if you failed the test or the mini-test. why would they not call you to discuss pay if they didn't want to hire you? was it just the pay that made you mad about the tests?
I'm confused
Okay, I am confused and this is hard to follow. Who is who and what happened to what? signed... sooooo confused!!! I recently had the pleasure of speaking with the owner of this company and I thought she was direct, pleasant and really knew her stuff!!!
confused
Yeah, they did. I am an employee of Diskriter.
to confused--sm
you are right, there is a company called Sten-Tel and I worked for them a while back for a short period of time. There may be more than one Sten-Tel company though in different locations. I was able to download work from their website, meaning their platform, I guess, complete it and then send it back to their website. They did the line counting though, which I never cared for. I had a really strang coordinator, though. He liked to keep me on the messenger all day long...even when I was not supposed to be working...and talk about his personal life. It was very annoying and he always gave me work from specialties I had never done, and for which I had not been hired. They always paid on time though. My company was from Massechusetts. I don't think that same person is still there. good luck.
Got the 2 confused. sm
Actually MDI-MD is the one I never heard from again. MDI-FL actually is the one I got the job with and I think I made a great choice to accept it cause they seem really on the ball and actually care about how their business is run.
confused
Can anyone tell me if I am crazy? I went to sign on to my transcription platform this morning and my antivirus program detected a trojan in one of the files that it uses. I was told by company that I would have to deactivate my antivirus program while I worked so they could run their software which I was assured contained no virus and then anytime I needed to look something up on the internet, I would have to log off and reactivate my antivirus. I have never had this problem until this morning and am I crazy for not wanting to deactivate my antivirus?
What are you confused about? nm
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