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Serving Over 20,000 US Medical Transcriptionists

CBay is Indian-owned, and their main

Posted By: Don't Do It! on 2009-09-12
In Reply to: CBay - sm

priority is to send as much work as possible to India. Period. They obviously don't care that the Indian quality is so bad that it's a patient safety issue. I assume you're thinking of a radiology IC position? They laid off ALL of their US MTs and QAs (employees) and only kept a handful of radiology ICs to cover the stats the Indians couldn't do in time. Do yourself a favor and save yourself from having to be laid off with no notice by these people. This company is leading the pack of sending all our jobs overseas.


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CBAY is Indian owned out of Annapolis - sm
There was an article written about the owner in the Baltimore Business Journal earlier this year. The work goes to India but gets "edited" here. A few months ago, the owner was bouncing paychecks, however, I am not sure if that is still happening now.
CBAY is OWNED AND OPERATED by an Indian - sm
There was a HUUUUGGGEEE article about the owner in the Baltimore Business Journal earlier this year (July). He makes no bones about the work going to India. He is Indian. I know of two people that worked for him and their checks started to bounce. One of them had even gone to India to teach transcription.
CBAY is Indian owned - article in Baltimore
Business Journal went on and on about how successful the Indian owner was and how he flies to India every other week to go to the office in India. I was really appalled and disgusted by the article because our American writers made it seem like Americans could not handle the work and therefore, had to be offshored and therefore, made this Indian owners a huge success in the US.
Just because main office is in NY does not mean they are not owned by offshore. I don't know if
:P
They are Indian owned
Do a search on the Company Board. Many negatives and they are based on India. Can they even post job ads on this board?
They are Indian owned and run.
nm
Indian owned and run....
It is being overtaken by Indians....used to be a great company - not anymore. Many have left there lately.

They'll just use you to make the Indians' work smell good to the US based clients then kick you to the curb. I wouldn't go there if my life depended on it now!
This is an Indian-owned and run company and they do
outsource. From what I've heard pay is also on the low side.
100% indian owned and run...you can find better..NM
SSS
DTS NO WORK - INDIAN OWNED
I am in the same boat with DTS, no work for at least 3 hours of my shift, and I REFUSE to chase work when I am not scheduled and have to work 24/7 to get work, that's what these companies want us to do so they don't have to pay us overtime. If you are scheduled to work a shift, and are an employee not an IC, and you are at your desk during those hours legally they are requiredf to pay you because you are ready, and available to work as scheduled. And if you have to work outside of your shifts, they have to pay you overtime if you work over 40 hours, which DTS does.

I work for DTS and have a great account manager, and I am on 4 accounts, but what DTS does is if they see work on the system, regardless of whether it's out of TAT or not their policy is to call in the troops to clear off the system no matter if you are working on YOUR shift tying to get you lines or not, they FRANKLY DO NOT CARE!

It's also a MYSTERY who owns this company, and with mysteries like this, that smells like an Indian company owns this company and they just do not want to own up to it because they know how most of us feel about the Indians and other offshores. I can't pay my mortgage or my internet this month, and I am tried of calling my creditors and telling them that I work for a company that has DTS AMERICA in back of their name but is most likely Indian owned. They have an Indian IT Department that you cannot understand (what's new) that can hardly speak English and when you call them, all they do is just repeat what you told them! I finally told my AM to tell them NOT TO CALL ME because (1) you can't understand them. (2) they are beyond rude.

I WILL not work for a company that offshores, and so far I have found 2 that do not, one that has been in business a while and is looking for good MTs for a new account Southern Transcription and another one that is looking for clinic MTs for a new account neither are voice or have any presence offshore. The second is eTransportal, and that owner was EXTREMELY nice, test very easy. The test for Southern is a PITA by Horizon, but they are a GREAT company according to all posts. I have been offered a position with both companies and will probably work for both and decide which one is for me. We all should be compensated for changing companies and learning all these new accounts and software platforms! That's another thing about these companies imagine how much money they make not having to house us inhouse. They require all this equipment, internet, more and more state of the art computers, but yet out pay is still in the dark ages... I know of NO PROFESSION where the pay has gone down and not up! I am making less than what I made working in the broom closet in a hospital transcribing radiology reports 15 years ago than I am now! That's just too sad..........if I could I'd leave this profession but I am not in a position to do so. Why anyone would pay thousands of dollars for training and those schools that are just a scam, I have not idea, what to make below min. wage? Hopefully, working for a company that does not offshore might make a difference.

DTS could care less about their MTS, they have an add, and I would encourage people not to apply because they overhire, and most of us are out of work every single day, why they don't train all of us on other accounts instead of hiring more people makes no sense to me, but then again nothing does anymore in this industry.
Why would you think that just because they use a software owned by an Indian co that means they

outsource?  They do not outsource.  Arrendale used to be owned by a company in NC before they were purchased.  This CO hires all American MTs.


 


Indian owned - lots of ESLs -
NM
they are NOT Indian owned - I worked for them in the office
I said they offshore. But THEY ARE NOT Indian owners. They are American owners deep into scientology and the whole L Ron Hubbard thing - not that that makes a difference, but just thought I would throw that in there.
Nope, they are still Indian owned and operated
nm
And, Indian owned. Not a good working environment.
Worse than Focus or Transcam.
My experience with quality/quantity with an Indian owned company




I worked for an offshore owned company where it was all about quantity.  Company even kept a HORRIBLE MT just because she cranked out the lines.  Didn't matter her quality was crap and was considered a joke by middle managment.  India did most typing but with US edit.  Typists changed regularly so it wasn't like they learned to do better.  Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client.  Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs.  The problem is the facilities accept the crap work so why should the companies change.  It took a while but I finally found a US owned company where quality matters.  Now one of the first questions I would ask a prospective employer is if they are US owned.

Is it true Dictaphone is now owned by Nuance (an Indian company)? (sm)

that explains why the downhill slide.


Do they have an ad somewhere? A search is only giving me a Michigan branch owned by an Indian. nm
s
Anybody know about the quality of the work CBay out of Annapolis puts out with their totally Indian
based company. Just curious who does the proofing for them.
CBay transcribes all work in India. Has some US editors but also has Indian editors.
nm
What do you think of CBay. Medquist has been bought by CBay.nm

x


Focus is Indian run and you'll be editing Indian
work, so seriously doubt you'll make a bunch of $$ on editing.  99% of the MTs love KS.  If you'll just scroll down the page you'll see dozens of posts about them. 
Probably not - I believe they are Indian run or Indian based company. nm
x
Go to their Indian website or other Indian websites
xx
many owned
they own many...they acquired 24 companies ...

they own dictaphone, escription, dragon, scan soft...

they are huge...
You do know what you just owned up to, right?
You said you went over someone's else's medical records. I could have no contact doing business with my husband's medical office until he put it in writing. When my elderly aunt needed assistance, unable to talk 1:1 with her medical office. I went to her doctor's office, asked them just to listen to me, make notes of what I was saying and they could take it from there to coordinate care for her and that was what was done. I did not have her permission in writing so I as her niece could not do, neither can I take care of my next of kin, that being my husband, without written permission.
CBay
The hospital I worked for contracted with CBay, closed the transcription department, and a few months later rehired some MTs back due to very poor quality. When posed with the question as to how much of their transcription is sent overseas, i.e., India, the recruiter replied "more than 50%."
CBay

Thanks for the info on CBay!


Sherri


CBay
Thanks for the info on CBAY!

Sherri
Cbay
Hopefully things have changed then. They have been known to come in, hire the existing MTs to help with the transition, and once things are running smoothly they let everyone go and send the whole kit and kaboodle over to India. Our hospital outsourced to them and it has been a nightmare for the last year. Can't wait to see what they do when the contract is up.

CBAY
I can't figure out why Advance constantly promotes CBay without telling the full story. Absolutely nothing positive about this company that I know of. Our facility is dumping them and I wonder how many others are too.
cbay
i lost my job to them. they didnt offer anyone a position. they took it all to india. it is now back in house because of such poor quality, didnt take long, less than six months.
CBay does not use US MTs does it.
:
CBay
They must have a great PR firm though. All the articles about CBay make them sound better than sliced bread! The facility I was outsourced from went with them and it was total nightmare. I would love to know how many facilities actually RENEW their contracts with CBay.
CBay
Does anyone know what CBay rates are and do they use domestic people at all
CBAY
I would like information from anyone currently working at CBay, i.e. benefits, pay for transcriptionists and editors. Thanks
cbay
My own client used to use Cbay. Let me tell you they were not happy at all!! It all goes overseas to India. Does that tell you anything??
cbay
I have no idea but the do send work overseas!
Cbay

Does anyone have any info on CBay? Anyone every work there?


Re: MQ and CBay
My daddy used to say Birds of a feather flock together. The union of these two companies is a prime example.
CBay

I was wonderng if anybody who works for CBay can tell me about the company from an employee's viewpoint.  I recently got a job offer but I don't know much about the company itself.  I know they own the majority share of MedQuist.  I also know they have an India corporate office along with the USA one.  Aside from this, I really don't know much about the company operations and don't find very much info reading the boards.    Thanks


CBay
From their 2000 post on net.
CBay and Medical Transcription
Business India Intelligence - March 2000
Dictating to Delhi

CBay Systems of the US plans to use India's abundance of low-cost, English-speaking graduates to become the largest medical transcription company in the world.

CBay Systems, an American medical transcription company, has done things differently than most of its competitors, both in the US and India. While most other medical transcription companies in the US rely on American home-based transcriptionists, CBay is building its business around Indian transcriptionists.

Unlike competitors who have set up in India, CBay does not directly employ its transcriptionists. Rather, its fully owned Indian subsidiary, set up in 1998, identifies potential entrepreneurs who have the managerial capability to set up and finance production centers (data capture and data delivery are in the US). CBay (India) then provides technical assistance, including hardware and software, as well as help with recruitment and training. Once training is complete the centres start commercial operation with 100% of capacity being filled by CBay. Through the Internet, voice data (in encrypted and compressed form) flows directly from the US-based servers of the company to the production centre and the transcribed data is sent directly back.

CBay
Thank you. I know CBay is like sour grapes to some, especially when it comes to MedQuist. I really appreciate some actual information on the company and not just negative opinions.
CBay
Thank you. I know CBay is like sour grapes to some, especially when it comes to MedQuist. I really appreciate some actual information on the company and not just negative opinions.
MDI in FL is owned by Transcend
.
Employee Owned
Yes, it is absolutely true that they are employee owned, I have worked for them and their office is about 5 miles from me. Truth be told, this is a small company that continues to struggle with a huge turnover and lack of management. Those who have been there for years (people not in the transcription department) have paid dearly for the decline in their stock value over the past several years; it's quite sad.
And you expect us to believe you know anything about TT? First off, it is not owned by a man,
but rather it is owned by two people. Secondly, they have never, not once, cheated me. I know because I checked extensively every single day when I started and *still* check randomly because I have had such bad experienced elsewhere.

The people are nice, they treat me well, the workload is steady, the work is pretty good. Is it perfect? Of course not. It is, though, the best job I have had in 14 years of doing MT'ing at home.

You clearly have some sort of personal problem with Transtech. Go away and wallow in your own misery.
Once foreign owned, always foreign owned.
x
Anyone currently with CBay? Didn't even know they were still around. Have an ad in
x
CBay-any new info?
A hospital where I work has started sending dictation to CBay.  I looked through the archives but there was not a lot of new info.  Anybody know if they outsource?
CBay editing
I truly hope it works out for you, but I was an Editor there not too long ago and I know how they work. They lure you in promising good editor pay, and at first it seems wonderful. But then they start pushing you to complete more and more work. My supervisor actually told me just to fix anything obvious that stood out, but otherwise just to push the reports through. Check the demographics and push them through. I just couldn't work like that, and I left. The reports were all typed offshore in India and the quality was horrible. There was no way I was returning that kind of work to the client.