But the newbies can handle being team leads?
Posted By: Leaving OSI on 2007-08-21
In Reply to: Its been my experience, even when working in the hospital sm - anon
Give me a &%$) break!!!
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Too bad they got rid of Indian team leads. My US team lead is the worst.
OSI team leads don't do QA at all
All we do is monitor workflow and assign jobs when the coordinator is off - I get $14 for a few hours a week and then do transcription for a line rate. Line requirement is less than regular MT's.
Not a bad setup for us.
Correct...my team still has leads. sm
The truth is, most of the team leads were eliminated because they WEREN'T an asset to the teams. Many of them got the job because they were the only ones who applied. Many were not confident in site formats and rules, giving incorrect information on team mail, and many of them spent entirely too much time chatting with each other about their personal lives on team mail instead of editing. They were the cause of their own demise.
Now 1 AC and 2 team leads are leaving OSI
Not only the MT's but also 1 AC and 2 team leads are leaving OSI. If you haven't applied elsewhere time is running out before the good jobs are gone. The only person who will be left when it is all said and done will be the QA manager who will never go anywhere else not only because she is attached at the hip with the great policy makers but also because she couldn't get a job elsewhere if she tried. After all you have to actually pass the transcription test. 
Any Cardioscribe team leads here?
If so, please email me or post here. Just wanting to know if the hourly rate is fair and would like to hear what you think about your job.
Yea and what's the deal with getting rid of the team leads?
nm
They still have Indian team leads.
Nope, I was called by my former Indian team lead in the begining of this week asking if I could come back to work for them.
That being said, I had no problems with any of the team leads being Indian, was able to understand them and they were friendly. My only problem was that before everybody left after being told they had to go employee, there was no work. It could take all 3 shifts to get enough work for even part-time work on some days and we were told they would not pay down time if we didn't have work so a lot of my scheduled shift as an employee could be sitting refreshing queue without being paid for that time.
I know that right now, there is pleanty of work but they are more than likely going to overhire. They don't like work in queue at all. If there are any reports sitting in queue on the weekend they want you working and threaten to hire more people, thereby taking work away from you. I was shocked when I changed companies and found how much work stays in queue for my current account, very rarely running out and when I do I have a secondary and a tertiary acct. Up until now I was always told by Focus that they couldn't do that so when I was out, I was out. And, my QA is always excellent so it is not my quality that keeps the work from me.
All of your team leads are India
nm
Team leads not in India
When I worked at Focus my team leads and technical support were in India, but they have just recently changed this. Your team leads are now Americans.
I'm sure the team leads and mgmt SM
are keeping track of line counts, right? Then they should be quite aware of who isn't getting their count in and contacting those people to find out what the problem is.
I was told last January all team leads would be
in the U.S. by summer along with the QA team. Come May, I was canned along with a bunch of other QA and management people. Strange dontcha think? Now they are singing the same tune to a different audience. See ya at the unemployment office...
Leads with ANY company NEVER run out of work; that is why the MT's do, because leads pick and cho
for themselves! TT has so many leads it makes me sick! We have absolutely no work, but I know those leads and QA are picking out plenty of work that they like to do !!! FACT !!!
opppss meant purple team, not red team.
Sorry, I meant the purple team.
Here's how I handle it....sm
1. First off, if you don't stand up for yourself, others will continue to rely on you.
2. When someone knocks on the door to visit you have to tell them that it's your work time and they need to come after ___ o'clock. Some people think that if you work at home you have lots of flexible hours and if you don't set the rules then they don't know. You may also want to consider posting a note by your front door that says my work hours are 9a-5p - please do not interrupt during this time or something like that.
3. When people call wanting you to take someone to the doctor, get horses rounded up, etc. remind them that you have a job to do and that they need to take care of their own problems. If you were driving into a hospital or doctors office to work they wouldn't pull this stuff on you so why take it now?
4. Use caller ID and if you end up answering the phone politely tell the other person that you're working and they need to call back after such and such a time.
5. If you will stand up for yourself and do the above things you'll find yourself not being as stressed out and having actual free time again. You will also gain respect from family/friends that currently call on you once they realize that you're serious about not being the bail out person anymore.
Good luck!
How would you handle this?
As I said, I do like the company, like the work, and have been with them now for 6 years (do I look dumb yet). I don't like being taken advantage of, but am not sure how to approach it. The software we have to rent is their work platform, just like all companies have. I don't want to make anyone angry, but also don't know what to say. All the MTs have to do this at the company, not just me. How would you approach this? Any suggestions?
omg..that is just too much for me to handle...
thanks much for that info!
It's the same old act, different handle
I think I can remember three different incarnations of this person...I think in one of them she claimed to be Eastern European royalty or something. She sticks a finger into the wind to determine which way the wind is blowing and then intentionally goes against it or whichever will put her in what she perceives is the best light. Then, of course, in the postings where opinion is split roughly down the middle, she's flipping faster than the grill boy at McDonald's at lunch hour.
Sadly, if she pops up and agrees with anything I wrote, I feel chastised and develop the sudden urge to go back and disavow whatever it was I had written.
If you can't handle it, don't apply for it.
If you can't handle the daily volume of work then don't apply for the job. You risk getting the job, having more than you can handle and doing either a poor job just to get it all done or not meeting your deadline. In either case, you risk damage to your reputation when the doctor is unimpressed with your work.
Is there another Transcriptionist you can share the workload with?
If the problem is more a lack of experience with transcription as opposed to too high a volume of work then my suggestion is to try to get transcription experience before venturing out on your own.
Of course you can't. You Can't Handle the Truth!
zx
How about you just don't handle it and ignore it.
sometimes, less is best!
How to handle nonpayers
Contact the attorney general of your state and the attorney general of the state where the company is located. If there is a department of business regulation in either state, copy them as well. Then inform the nonpayers that you will proceed on to small claims court. Then do it.
How do most companies handle this?
I recently started with a new company, so all of my work is going through QA right now. So, last night I typed a note for a doctor that was 250 lines and at the VERY end, he said I'm sorry, just delete this dictation, I have changed my mind. Well, I didn't delete it, I had been typing a while with all of those lines. QA picked it up and she deleted it and sent me a note telling me that the dictator requested it to be deleted and please make sure I pay attention to that next time and I no longer have those 250 lines!!! So, is this how all companies work, because I am not sure I remember having that situation before, but it seems quite unfair that I would type that many lines and then be told nevermind ???
How do most companies handle this?
I recently started with a new company, so all of my work is going through QA right now. So, last night I typed a note for a doctor that was 250 lines and at the VERY end, he said I'm sorry, just delete this dictation, I have changed my mind. Well, I didn't delete it, I had been typing a while with all of those lines. QA picked it up and she deleted it and sent me a note telling me that the dictator requested it to be deleted and please make sure I pay attention to that next time and I no longer have those 250 lines!!! So, is this how all companies work, because I am not sure I remember having that situation before, but it seems quite unfair that I would type that many lines and then be told nevermind ???
can you handle a 12-hour window?
Our company is offering a bonus right now, as they are taking on a couple of new accounts. It depends on so much, because where I find them great to work for, others have not.
I have been here about six months, and have never had one issue about scheduling; however, I do work the days I have committed to, just that they have a 12-hour window in which to do it. My supervisor has also never bothered me for the occasional flexibility, and one of the administrators even told me to go ahead and work however I want on the weekend, whether it is Saturday or Sunday.
You do punch a timeclock, but after I got used to it, it only has helped me as you actually make a bonus for lines/hour, which if you clock in an out say an hour at a time, you get can that pretty high.
There is a lot of ESL, but plenty of help and information to help you...
Please feel free to E if you need to...
Thanks.
I had been posting as anon. This is my new handle.
nm
Company found way to handle TAT. SM
After 5 pm, they are dumping out whatever reports are in editors ques and sending them out to MTs, but just certain MTs who have high ratings and are not allowed to leave any blanks. Sounds like a great idea, except if one is the MT who gets stuck with all the junk, one right after the other.
This isn't VR either. 
I don't know if this can be asked or not, but how does Keystrokes handle templates? (sm)
Are they prefilled by the platform and if so are they paid to the MT as having been typed by the MT or does the system subtract for the template?
I have no problem not being paid for template characters; however, I have found (with a couple of services that I have worked for) that the platform (or client or maybe even the service) will fill in absolutely every heading that MIGHT possibly be dictated by the doctor. We, as the MT, have then had to bounce up and down the template looking for the heading that is being dictated and in some cases, having to modify the template by extracting words to fit how the doctor is dictating that heading. In both cases, the line counter was set up to deduct the characters from the ORIGINAL template (which we were not paid for). If the doctor dictates a shorter heading than was prefilled by the system, we are essentially losing lines. (I hope that wasn't too confusing.)
It's just so much easier to type as the doctor is dictating and use my expansion program rather than jumping up and down a template. I'm wondering how Keystrokes handles their templates. TIA
Good question! How to handle the stress.
Would be a good thing, but what does a person do?
Does anyone what national company has been hired to handle...
ProHealth Care of Wisconsin hospitals. I heard that they have now changed to a national company to do all of their work for all their facilities.
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Ok. I could handle once as a mistake if explained promptly and fixed. Twice? I would run sm
as fast as I could. Twice in two months? What if you never get paid at all? You would be better going with a national while getting your own so that you have benefits and a steady paycheck. Start your own accounts slowly so that you start right.
That is terrible. You know, those women have no idea how to handle all these big university accounts
that are moving up there. They are very very wrong about some of the things they do and it seems like they really dont know as much as they would like you to think they do. That is absolutely disgusting that they did that. I hope that MT reported them to anyone in New Jersey they could find. I would have taken that as far as I could have if I would have been her to the CEO. That is just horrendous. My goodness, why does MQ continue with them. I believe firmly if you make enough calls you will find someone that is willing to listen and take the info where it needs to go I believe that.
The key is working multiple accounts. Three months is hardly long enough to get a handle sm
on the job. Maybe better to keep a parttime job until you are up to speed on the new job. I haven't run out of work in almost a year (and that was only for a few minutes), but I do multiple accounts. Great company, great people. Nice bennies.
Plain and simple, you have to be able to handle the difficult dictators in this profession if..
you want steady, appreciated work by a national company. There are so many hoppers out there who bounce from company to company, and then come here to complain about it. Trust me, we have all had our share of tough dictation over the years. When I started MT over 20 years ago, I cried daily trying to get through those many mumblers, ESLs, etc. to make mere pennies an hour. The experience and skills that I gained by hanging in there made me a successful Transcriptionist over the years. I started out in-house, and then obtained a few local accounts, and built from there. I ran a small MT service with several subcontractors helping me. I am now with a small national, the name of which I don't want to mention. I make a good line count of .11/65 characters with spaces and have absolutley no overhead. If you are an experienced and skilled transcriptionist, there are companies out there who will pay you what you are worth. Don't settle for less. However, if you are new and inexperienced in this profession, do not expect to make a good living until you have built the skills necessary to succeed. If all that was involved in MT was getting the easy dictators or accounts, it would not take much to be good in this profession. A company needs to see that you can tackle whatever comes your way. No one ever said it was going to be easy!
I can handle micromanage and cherries, but its the bill collectors I want to stay away
You see, to me it is more than worrying about micromanaging and cherry picking. I have been in the biz long enough to develop a rough skin. It is when I do not have enough money to pay the rent or car which bothers me. So, I take the shift least wanted b/c there will be work there, I allow micromanaging and say I will do better next time, and I learn all the toughest ESLs without complaint. You see, no one can control another person, and one should know no job is perfect out there. The only thing a person can and should do is mature-up, quit whining, and get to work so the roof stays overhead, the pantry has milk and bread and the car is still outside. Of course, that is my 2.5 cents.
Youch, MQers, how do you handle DQS timesheets if you're a regular employee with no set schedule?
nm
So you are saying that QAs & leads
I am a top notch MT too and was still asked to QA BECAUSE I am a -valuable- MT. Get over yourself.
job leads
This may be weird but I keep a list of companies in a favorites folder to check out if I find myself looking in the future. Going through MT Stars for old posts is a good place to start. Then I would check the company out on their web site, and if I thought I was interested I would either call the recruiter or test depending on their requirements. Personally I would not wait for a company to advertise before applying.
Job leads
Here's a few links to aid in your searching. I've heard a lot of people have gotten/accepted jobs from applications they put in long ago.
http://www.mtjobs.com/profiles.cfm
http://mtcompanies.proboards.com/
leads/bosses
Hi, Thanks for your input. I did get a chance to read it before the deletion. I am searching again __________ . I really wish I could find a place, where the pay is decent, with benefits, enough work and where the staff responds to account related questions. I am so tired of testing, thinking I have found the perfect place and then....................... Sorry just needed to vent a little.
Have a good Day!
Why do KS mgrs and Leads do this?
Why do you guys insist on coming to this board in an attempt to defend what idiots type? Then you have the gall to post 'KS MGR' or 'KS LEAD'. Your posts just make you look dumb and seem quite unprofessional when you do this. When you identify yourself as a KS MGR or KS LEAD, whatever you post reflects on the company as a whole. You stated 'you need to stop spreading lies'...is there not a better way to say this? Ignore the trolls. I doubt very seriously that people who are interested in KS will be swayed by these posts.
If you insist on posting remarks to defend KS, don't make it known that you are a KS MGR or KS LEAD. Sheesh!
It's so they can hire even MORE leads, CEO's
for some reason that top-heavy management is good management.
With the exception of the Leads SM
Always seem to have plenty of work when work load is light/low. Pretty unfair advantage, if you ask me.
not sure what happened but this is down under Eliminated Leads below.. nm
nm
I would, except the tone of some of your posts leads me to believe
?
Which leads? I asked my TL and she knew nothing of this. sm
But, leave it to MW to pave the way of utter cheapness.
My leads are great but if you are having a problem...
email Lee...she will take care of it!!!
leads don't have line requirements
nm
Leads actually are expected to meet
a certain quota like everyone else. Otherwise, they'd starve. Leads have to pay their bills like everyone else.
Please clarify how leads take the best jobs....
when they don't type during the times they are acting as leads? Work does flow according to TAT and has nothing to do with assigning so-called crappy jobs and dictators to anyone. First in line, first in time is the way it goes.
So, MTSOs actually ENCOURAGE the leads.sm
to cherry-pick only the work they want to do -- a wonderful setup!. This, and their salary, too. Which doesn't surprise any of us, but where does this despicable and unfair practice leave the regular MTs, who are not salaried and only have the measly few pennies per line for the garbage that they are allowed, even encouraged, to throw at us?
There's no time clock but the leads monitor who is on and who isn't. sm
The account I am on has very strict shifts because of being radiology. I have heard that others are more flexible.
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