Biggest problem with MQ is they put too many people on the accounts and guess what. You either have
Posted By: sm on 2005-08-24
In Reply to: I've worked for many nationals i.e. Webmedx, MDI-FL, Transcend, etc. and - Just me
nothing or keep going into multiple accounts which presents its fair share of problems plus big time QA problems and quality problems and MQ wonders why they lose accounts. They STILL dont understand it is better for everyone including the client for the MTs to be familiar with the account. They just dont get it and I guess never will.
Complete Discussion Below:  marks the location of current message within thread
The messages you are viewing
are archived/old.
To view latest messages and participate in discussions, select
the boards given in left menu
Other related messages found in our database
Hmm, guess they have openings for certain people on certain accounts...nm
xxx
They are losing their biggest and one of few rad accounts. sm
My manager told me that it will be gone by the end of the month. It is in NH.
Guess you don't want to keep accounts or
get new accounts? You'd rather see TT go down the tubes? How do you think new accounts come on line? You think management just sits there waiting for the accounts to come to the MTSOs?
Get real. Part of the job of a recruiter is probably getting new accounts, traveling and doing a marketing promo for the company.
You should worry about doing a good job so they can keep the accounts rather than blaming everything on TT. If they lose accounts, we all lose. MT'g is the backbone of a company and if no one cares what kind of work they do and just look for the almighty dollar, then there's a problem.
TT has been very good to me and I'm staying through good and bad. Sooner or later, you all naysayers will wish you didn't bad-mouth TT.
Before you come back and say I'm management, hold your tongue. That's always somebody's opinion if they aren't happy or don't like an answer given on this board against a company. There are a few of us that are VERY happy at TT. I am one of them.
Running out of work is new at TT. This year is the first time I've been low on work in the few years I've been there. My last lob was horrendous, always out of work, 95% ESL, high quota, you name it, that was it. I'm still proud to say I'm a TT'r and will remain so as long as they need me.
I guess you have to vacation when your accounts
Coverage is too risky because that person gets their foot in the door, and it is a dog eat dog world. The docs are great and I guess that's important. 
my guess: 1 is accounts they have and 2 is overflow.
cc
Depends on your accounts I guess.
I have been running in and out, but still manage to work a full day. Absolutely love it here.
I stand corrected. Guess all accounts are not
created equal and sounds like you have a good one.
QA per-line pay? Guess that accounts for all the nitpicking...sm
If they have to make their lines, they'll nitpick you to death with their corrections du jour. And back and forth amongst them, if there's nothing there they'll find something there. 
Guess that was bad news to some people.
But it wasn't for me. I never have less than 15,000 lines a pay period...so that didn't hinder me any. It is too bad that you are unhappy with VA. I have typed for that account on occasion, as they are my secondary and I never seemed to have any trouble with it. Maybe things have changed since the last time I typed over there? Not sure. But if you are unhappy with your account, maybe you should request a change?
I guess the people who will accept it.
nm
I guess we should tell people they can't get sick on weekends. nm
x
Mute point, I guess, but is that what people
Even MT management feels that each and every one of us are low-down scoundrels who steal an hourly wage while surfing the net? That's a shame! I worked hourly for 17 years and was never treated in the way this manager above comes across. I was told great work and went above and beyond even for that hourly rate, which was not much, but I had benefits. There was no line requirement, but there was TRUST!
Same reason people type "I could of" instead of "I could have," I guess, or sm
say I could care less, when the phrase is I couldn't care less.
I venture a guess that it is the same group of people..
flaming others. Not sure what they get out of it, good attention, bad attention, even bad attention is attention and it seems that may be what is going on here. Perhaps pent up frustration at other stuff in their lives and they take it out here, on innocent posters. Just a guess. I've been coming here for years, but this seems to be the worst of the worst of behavior lately.
I find the sound quality not so great on some accounts. I guess it depends on what account you get
on.
Just people with a few accounts, sm
and some subcontractors. Very small time. Most actual companies have their own platforms these days.
My STM said no new people were on any of our accounts, but regardless of (sm)
what account they are on it someone who was typing those lines will be moving to another account and when that account runs low the people on that account will move to another account, and so on and so on.
I like the company, the benefits and the fact they don't outsource. I will stick it out and hope for the best.
We had a lot of work the first of this week, I don't know what happened. Maybe some people are already searching out other jobs.
Right now I am glad it is summer time and when I do have to flex my schedule I consider it an opportunity to spend a little unexpected time out in my garden.
Have a pleasant evening everyone.
My STM said no new people were on any of our accounts, but regardless of (sm)
what account they are on it someone who was typing those lines will be moving to another account and when that account runs low the people on that account will move to another account, and so on and so on.
I like the company, the benefits and the fact they don't outsource. I will stick it out and hope for the best.
We had a lot of work the first of this week, I don't know what happened. Maybe some people are already searching out other jobs.
Right now I am glad it is summer time and when I do have to flex my schedule I consider it an opportunity to spend a little unexpected time out in my garden.
Have a pleasant evening everyone.
I wasn't saying that we do not have enough people on the accounts. I was saying that we do not r
out of work and it is always busy. Lee is the owner but the managers "run the show". She is sales not HR. She took over calls for a few days when Karen and Keystrokes parted ways. Becky is the one to talk to at the office. Lee is out of town on sales calls and client visits too much to handle that. You should call the office at 630-739-5520. Perhaps you misunderstood that you were hired? She hired a transcriptionist that I used to work with and she has been working for a month now, starting two days after she was hired.
Becky is wonderful and can help anyone who needs help. Did you ever leave a message with the office or did you call Lee at her direct line?
I am not involved in this end but am friends with a manager (worked with her for 5 years at a hospital) and know that HR is not Lee's strong point - it is a full time job and she already works 12 hour days.
Great people, IC only, low pay, easy accounts, sm
direct deposit, paid weekly, always on time.
Hope this helps. Good luck!
KS people who work on accounts with lag time (sm)
I have been having the phone line go dead and sometimes I can call right back and get my report and sometimes I lose it. I have had my cable people out here several days in a row, and they can find nothing wrong. I was wondering if this happens to others - and maybe it is a problem with the hospital line we use - not actually the line in my home. I appreciate any input. (I am new on this account so do not have enough history to know.)
They keep losing accounts and letting people go. nm
nm
Nice people but low work, and yes I have multiple accounts!! nm
nm
Good accounts, great people, plenty of work. sm
I'm past that "honeymoon" stage of the first few months that another poster mentioned. I still find them to be the best for me. Never run out of work, always there for questions, including timely responses, great people (QA and otherwise).
I'd highly suggest contacting either your supervisor or Jane (as she offered) about lack of work. As you should see on the daily reports, there is plenty of work out there.
Good luck & I hope it works out for you.
I wonder what the quality of the work is like adding all those people to accounts. I agree. They
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
DSG - Rude people, ran out of work, shuffled around on multiple accounts!
nm
Yeah, both.. Really rough accounts but exceptionally nice people.
It's a shame but some of the accounts were really high ESL. I did like the people though and would have stayed if the accounts were different.
Great people, difficult details on accounts to remember...nm
x
How do people cherry pick on accounts? You mean like supervisors assigning jobs?
I did not know you could do that, but is that what you mean? I need to know because I will not work for that.
MOST of TransTech's accounts are obtained through Dictaphone/Nuance -- not by any TT mgmt people
out seeking work for all the MT's that they have recently hired on. That is not a good thing when Dictaphone has control of how much work TT gets, when we can have some work from them, etc. They have other MTSO's who want work for their MT's, too, so Dictaphone/Nuance has to share with all MTSO's who have contracted with them to use their equipment; thus, doling out jobs as Dictaphone/Nuance sees fit for their good.
And furthermore, you can see this hits a sore spot, this giving people backup accounts and then
you run out of them is also ridiculous. There you sit making less and less money and trying to learn multiple dictators and then guess what, that dries up. Once you know that is what a company is doing, then you go to your alternate plans and never look back. Sooner or later when MTs either decide no more or they get multiple jobs and they have to keep hiring and hiring which impacts their quality I am sure it will settle down. At least, I would hope so although it doesnt seem to be right now. Could be because of sending work offshore not sure. All multiple backup accounts do is make it harder to make money and you have more problems with QA and your own quality because you just keep popping in and out of all these accounts that you really dont get to know that well. Knowing an account well is the best way to go for quality and line count for sure, NOT multiple accounts. All that does is help the MTSO keep the work caught up to the exact MINUTE.
Yes, The Q is still the biggest, but
only cause of the million Indians now doing the work...
If the question is what is the biggest American-based MT company, absolutely not the Q.
She is the biggest wind bag of the
and suggest you all watch your backsides.
Me for one. I'm one of their biggest cheerleaders. (sm)
  I have worked for some doozies, let me tell ya.
Biggest doesn't mean best
When I worked at MQ I was just a number, at least at TT I feel like a valued employee.
They are still in business and one of the biggest 10 or 15. sm
I was hired at Keystrokes 2 years ago and have been happy since I made the change. It is hard to find a good transcription company, so I consider myself lucky, as I went through 8 companies in 3 years for various reasons prior to being hired at Keystrokes.
They are nice and personal and I make great money. They might seem smaller to others because they are not in the headlines like MQ or Spheris or others, but working for the other companies, I learned that other companies are afraid of Keystrokes because they do so well with their accounts. I decided that the same company name came up as a threat, in a good way, that I needed to be there and am glad I contacted them.
I think that the US only standpoint is a big part of their success. They know they need us, and we know they appreciate us. Win-win for everyone IMO.
One of my biggest complaints about this job is
dealing with these people and waiting for work to be assigned. They have taken as long as 30 minutes to get work assigned and they obviously can't read. I ask for 20 minutes of dictation and they give me 35. You know, 20 means 20; 22 or 25 maybe, but they take advantage every chance they get.
My biggest challenges (SM)
Even after 4 years of editing I still get frustrated when I see pure junk turned out by offshore MTs that I end up having to almost completely re-do. The frustration comes from knowing they'll still get paid, regardless of the quality of their work, as well as knowing your feedback often goes ignored so that the same mistakes are made repeatedly so, of course, you have to keep fixing the same things over and over again.
It's also very frustrating to know that as an editor, even though you've been given the responsibility of making sure the final product is acceptable to be returned to the client, you're paid very little for assuming that responsibility. It gets even worse if you have a boss who is pushing you to edit quickly, while still expecting you to be perfect. This scenario rears its ugly head if you're paid hourly rather than by the line.
The biggest thing is
to spell all numbers (Diabetes type 2, patient has 5 sisters), unless 2 in a row (we placed six 5-0 Vicryl sutures)
Hyphens are a big one (3-cm incision, 5-mm nodule, 2-mm laparoscope, right-sided, untrasound-guided).
Followup versus follow up: Take out the word up, if it makes sense... use 2 words, if it doesn't, use 1 word.
You have to get the BOS 2. There are several small things, but these are what I have seen on tests that you should know. There is even a BOS 3 but most use 2 so you are going to have to learn it.
Where else have you applied?
The biggest thing is
to spell all numbers (Diabetes type 2, patient has 5 sisters), unless 2 in a row (we placed six 5-0 Vicryl sutures)
Hyphens are a big one (3-cm incision, 5-mm nodule, 2-mm laparoscope, right-sided, untrasound-guided).
Followup versus follow up: Take out the word up, if it makes sense... use 2 words, if it doesn't, use 1 word.
You have to get the BOS 2. There are several small things, but these are what I have seen on tests that you should know. There is even a BOS 3 but most use 2 so you are going to have to learn it.
Where else have you applied?
The cut in pay is the biggest ripoff because VR is just
x
Other way around. The Q is the biggest, eating up everyone else.
x
The biggest insult is...
when the MTSOs hire new, or just not very good, MTs for your account that have absolutely no clue what they are doing and produce horrible quality reports. I wake up in the morning and go to work to see that almost all of the reports for my usual dictators have already been done, with all of them having been sent to QA with no less than 10 blanks in each report! I do not see how this is productive for anyone--not QA, not the dictators, and certainly not for me, the loyal MT who has taken the time to learn these docs and stay with this idiotic company for years. I could have done all of those reports (reports that used to be mine) with no blanks..GRRR...
Having multiple PT jobs may be an option for some, but there are those of out there that need benefits for our families. I would love to just stick it to the MTSOs and leave them high and dry with their new overhires that can't even do the job, but I don't have that option until I can find a new full-time gig with bennies...something that I have been looking for now for quite a while but haven't been able to find.
That's my biggest concern, too
The time clock - that's what I really want to know about. How flexible is flexible? Does that just mean you can pick how to split your shift but still have to be at your desk set hours? Maybe a current Transcender can answer that for us.
I understand that pay rate is case by case. A range would have been nice, but I suppose if they had said something like 7 to 9 cpl and you are offered 7 you may be mad since you know they pay others higher, so maybe they'll never tell us an exact scale.
I'm waiting to talk to HR before deciding on what to do. Pay is very important, but is still a secondary concern for me next to truly flexible schedule.
Maybe it was just directed to the people on specific accounts or a specific software platform. nm
nm
You know - that is the biggest thing I don't like about MDI --the E-mails!
For being an attorney, she certainly can not spell or form sentences correctly!!
Isn't the biggest difference in tax rate? NM
zzz
That's probably the biggest question of all, and nobody knows the answer. nm
xxxxxxxx
You mean WebMdx in the middle there, don't ya? And biggest co. does not mean best,
s
Now that's the biggest crock I have heard yet!
The only reason anyone works is for money. If they have money, they usually don't work. Nobody is doing this for charity or putting themselves last for a lousy recruting job? Please! LOL!
The biggest national MT company....nm
|
