Being underappreciated
Posted By: Tired Account Manager on 2007-03-28
In Reply to: I believe experienced and top notch editors and QA are underpaid as well...sm - mj
I agree with you. It seems editors, who are supposed to be the best in the field, are getting paid pennies now and sadly most can make more money transcribing. It's the same with account managers. Yes I know some companies will put just anybody into a management position, but there are those of us who worked our way up and have made a lifetime career out of this industry. My former employer went under, so I came in with my current company as an Editor and was told I was getting better than average pay at a whopping 15 per hour. This was not for just editing, this was for random QAs, providing nonstop feedback (something some editors have just given up on entirely), answering emails from people who have account managers who are just not ever available, etc. In less than 6 months, I moved up twice to finally being an account manager. Did I get more money? No. I had editors who made more than me. I had GREAT editors but they are gone, all of them. Why? Because they went with paying editors 3 cpl instead of hourly and while I understand that some people abuse the hourly pay versus production ratio, some do not, yet all were reduced, so 98% of them left. We have people in charge at my company who have never transcribed a single day in their life, not one. Regular office employees are being given the title of account manager and don't have the first clue about what that means. The rest of us just bang our heads when people hit the door in droves because of some brilliant new policy sent down by administration with no clue how to perform the job, much less dictate how others are to do it. We complain non stop about the quality of the offshores, who now make nearly what the onshore MTs do but and are kept because they don't complain, yet have to be QA'd just like beginner MTs. We complain about employees who can barely write an email, much less transcribe a document. We spend our time training, providing feedback, you name it, a lot of times off the clock because OT is strictly forbidden, yet if we don't finish up then we obviously aren't doing our jobs.
Editors are the top of the field and used to be most worked their way up to this position. Now since it's cheaper, I've seen people who have only been transcribing less than a year put right over in editing, then admin demanding an explanation when the facilities complain about poor quality work. Whose fault is that? The editor given the position too soon or the powers that be who put them in the position? I love my position, I love training people, I love making sure a patient won't be injured by a bad report, and it saddens me to see what's going on with this industry in general. People are forgetting the people on the other end of the report, let's just push them through, typed by the lowest bidder, and collect those paychecks. I wish I could go into something else, but I'm too old of a dog to be taught new tricks now.
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