Because they don't hire qualified ACs in the first place

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is the *conspiracy* theories regarding other companies is much more far-fetched than the simple fact that not everyone had a good experience at KS.  Allow others to state to their experience without feeling  personally attacked - it is part of being an adult - the world is not defined by you and your *feelings* - tears and hysterics aside.

I worked with these people for years and saw how they treat others.   It means absolutely nothing to people in the managment of SPI to fire people or lay them off or just take your work and send it to India or Manila.   Don't think for one second that your job is safe.    They are all about numbers...Its a numbers game...meaning revenues.

The Philippine Telecommunication company did not get to be a company worth over $100 billion US dollars  by paying labor to US employees.   They know that by taking US jobs and sending them to India or Manila will increase their profit margins 25-35% minimally.    Don't think for one second they will not do this.  

The Indian companies are much better than they were.   The Manila location has finally gotten it right.   They will be able to transition your jobs smoothly without compromising quality or TAT.   THAT'S FRIGHTENING TO SAY BUT TRUE!

They have also geared themselves with the strongest voice recognition product on the market.   

So, let's take a look at the overall picture:

1.   People resources available offshore.  YES...thousands.

2.   Ability to transition and carry out smoothly.....YES

3.   Voice recognition geared to take over.....YES

4.   Qualified editors in Manila........YES

5.   Production MTs in India......YES

6.   Large hospital organizations not afraid to offshore......YES

I dont know guys....what else does it take to paint the picture for you.    You are all smart people....figure it out!    

It really depends on what you are looking for in a company.  This is a very different company to work for.  For example, you don't work in pools, you are not constantly being bumped around, and there always has been plenty of work, even around holidays where everyone else is fighting for work because there is none.  I was so shocked that after Christmas there wasn't a major slow-down.  It's mostly clinic accounts, so you if your work is caught up, you don't have to work holidays.  There is no deciding which holiday you want off or which you have to work because if you just do your work, you get off.  Of course, if you want to work the holiday, there is always something to work on if you speak up.

Anyway, I have worked for just about all of the nationals.  I have been with Wordzxpressed for over a year now and plan on staying.

I had a 30-second interview and was told my team leader would be contacting me.  He never did.  It took me DAYS to get somebody to send me the account specifics, samples, etc., and it was never management who did it, it was a lady I met on here who faxed me what she had.   They throw you in there head first without the information you need.  They promise bonuses if you don't take a day off and make production...well I never ever saw it EVER.  Right before I left they sent out an email saying there would be none for that particular period because they didn't make enough profit.  The account managers get paid based on how many lines we do and if the account stays current, so expect constant emails from them saying how they didn't make anything this pay period and there are bills to pay, etc. 

Insurance:  The one person doing insurance is something else.   You get a big packet in the mail and you have to figure out yourself which you are eligible for, what percentage for life insurance, etc.   If you email him and ask him about anything, he doesn't answer.   I had been there 5 months and still did not have insurance cards for insurance I had been paying for all along.  I had to go to the top person in the company to get him to email me back.  He just doesn't do anything.

QA:  There were 2 on the accounts I worked on.  One was pretty nice and helpful but extremely overworked.  It was actually her who told me what I needed to know regarding account specifics because the first two months I was there, I never so much as got an email from my account manager.  The other one once sent me an email telling me I needed to go back to school and how STUPID the mistakes were and turns out it wasn't even MY report!!!  I called her on it and told her that is NOT the way to talk to people, especially new hires who have no information to start with.  She was just on a huge power trip and talked to people like dogs.  Had I been the actual person she meant to email and talked to like that, I would have been gone right then and there.

PLATFORM:  It's okay when it works.  When tech support, and I use that term loosely, installed it on my computer, he wiped out my Stedman's that was associated with my MSWord.  Years of adding gone!!  You don't get paid for what you have to fill in on the header page.  It froze up a lot and sometimes would get stuck on all caps.  It was very very slow.  I had to highlight and copy every single report because 2 out of 3 times, it would freeze and I would lose it and the backup retrieval feature didn't work. 

The accounts were very good, best I've had, but a combination of the management, system, etc., just wasn't worth the trouble.   They would tell us the profit margin was low and then send out an email with pictures of them partying somewhere, patting themselves on the back for the work their MTs do.  You never got a thank you for anything.  A bunch of the management members are married and/or related to each other which would be fine if anybody had experience.  Our account was assigned a 21-year-old manager who had never done this type of work before.  I don't think you should manage people if you can't do the work yourself.  I would send her mistakes in the automatic templates, doctors list, etc., and she had no clue what to do with it. 

Getting the required lines was difficult for some reason.  At other jobs I would do a minimum of 1500-1800 per day and with this system, I was lucky to get 900.  I know the system freezing up was part of it, but on the rare occasion when it worked, it was still very difficult.  

They constantly call you to help with this account or that account, which is okay if it's within your time frame to work.  I would get calls an hour before shift start from the secondary account person saying are you working today?   I never missed a single day while I was there and always worked OT, so there was no reason for this and I found it quite annoying.