As a former QA Manager....
Posted By: sm on 2005-10-08
In Reply to: ExecuScribe wants employees to take a psychiatric test. How creepy. I refused! sm - Miss Prissy
I often said, only slightly in jest, that a full psychiatric eval would be a total GODSEND. Unless you've been on the receiving end of MTs who can't accept that diagnosing an 83-year-old female patient with AIDS (dictated "of advanced age"), is WRONG, then....welll.... (She claimed that she knew as much as ANY doctor, so who was I to suggest that she was wrong?)
And then there's the MT who believed that it was her first amendment right to transcribe whatever she liked because, dangnabit, she was a doctor in a 3rd world foreign country in a former lifetime...and threatened lawsuits because she was smarter than ANYONE else, so couldn't be touched by anything with white genetics...
Believe me. Psych tests aren't a bad idea.
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I know I made over $60K as a QA manager. An MT manager
I am told is less money but definitely NOT as low as $36,500. I would not do it for $36,500.
The majority that I hear and see (and many are not advertised) are around $45K. You are giving yourself away for that. You might be working for a company that I received an offer from at one time. Great people but could not afford to work for that kind of money. Way too low to be on call 24/7.
Former QA Manager
your "former nurse" is inaccurate. This person was a great manager. She was a valuable assest to the dept. in that position. Any company would be lucky to have her.
No, not the manager.
Those were the responses I got when I asked about the sign on bonus. I was trying to dig up their old ads. You are right about the headers and footers too. My paycheck was short almost $500.
Re: manager
I'm not the person you were asking, but the person I'm pretty sure you're referring to is still there as of now, so guess it wasn't her. In fact, she seems to be handling it quite well.
Ops Manager
Do you mean the owner or someone else? I guess I have stayed under the radar so far. C
Have you tried to tell anyone about it? Such as your manager or sm
the Solution Center? They trouble-shoot issues like this all the time. Oh and don't blame the platform - it could indeed be caused by your routed or your ISP. I've been with them for 8+ years and no major platform problems.
All I know is that my first manager
told me that medical transcriptionists have always been job hoppers, always looking for a better deal, and that was back in 1990-something. It was after that that MQ came on the scene and started changing the industry for the worse IMO.
OSi manager job
Hi. I've been an MT with them for a while, and it IS as bad as people say it is, but an account manager position has come open and I'm thinking about selling my soul to the devil. (Sorry--I'm poor, and as anyone knows who has typed for them, the second I start making money, they add 15-trillion more hospital accounts for me to try to learn, slowing me way down.)
Does anybody know how much an account manager position with them might PAY and whether it requires RELOCATION? Neither of these crucial points are mentioned in their job ad. I'd ask them directly but I think I've been a thorn in the side of some of the higher-ups, though maybe not the ones I'd need to get along with, so I don't want to make myself known just yet. Anybody know? Thanks.
Who is the ops manager?
Who is the ops manager?
Lesli McGill
Not the Manager
I could bet you anything that you NEVER had an issue with the Manager. There are two people we report to, a supervisor and a manager. Yes, the supervisor can be a bit abrasive at times but as long as you stick to your schedule, produce your line counts and maintain your quality, normally nothing is said to you. One always has the right to go to the Manager if there is something that cannot be resolved.
If there are QA inconsistencies, there is a QA Challenge Program. I have had errors removed and I have also had them stick.
I have transcribed for over 15 years and I have never found a better company. I believe there are a lot more happier MTs than there are unhappy MTs at Axolotl.
They are able to offer us such good benefits and line rates because Axolotl is known for their quality. They are truly different than any other National company and/or in-house company/hospital, that I have worked for.
No, I'm not the manager! (nm)
I do currently work for Milner, and I'm happy here, but not everyone has the same experiences with companies.
Talk to your manager about it first of all. Then...
...if that doesn't work, most companies, depending on how much they are hiring, can find you a spot if they want you bad enough.
Sometimes recruiters are really restricted on what they can hire for, but if there are a lot of openings to fill I can hire a M-F person if it's a deal breaker and I absolutely don't want to lose them.
However, it doesn't happen often, the person typically has to have a spotless track record and reputation in the field, and they possibly will have to fit into a potentially difficult-to-fill niche (oncology or very high ESL, for example), but it's not unheard of.
Good luck!
Why would hiring be better with a new HR manager? The HR manager should not do the hiring. sm
The recruiter should hire. The HR manager should do the job of any normal HR manager and make sure the legal issues are done, benefits, etc. A recruiter is the hiring personnel. The HR manager is to do the inside job of human resources. That should make no difference other than with the benefits.
Yes the operating manager
is nasty and they want you committ to them but they will not committ to you.
BIG 3rd on the operations manager! sm
She is as nasty as they come. Sweet as sugar until you have worked there for a little while. I REALLY suggest you stay away. They don't value their employees in any way.
What manager did you e-mail?
I have had nothing but excellent feedback from Lee Perfect training manager. She replies to my e-mails all of the time. I received my foot pedal in three business days. This sounds very strange what you are going through because I did not experience it whatsoever.
Awful HR manager
Jim with Zylomed offered me a job and told me he would send me my papers. I waited and waited and no papers. I e-mailed him and called him and he totally ignored me. How unprofessional is that. Company definitely sounds screwed up just like most national companies these days. This career is really making me depressed with so much crap we have to put up with! Any others experiencing this?
The ortho manager IS the BEST!
Best manager (and company) I've worked for in over ten years.
Is this from the wonderful OSi QA manager?
This is what I would expect from her.
Has TT lost the QA manager?
?
I'm in agreement, but how bad of a manager
3 jobs. How on earth would they even be able to manage anything? I would have to assume that management is nonexistent for the people under that manager at those companies!
My lead at TTS is a manager at
a different company too. She hasn't been at TTS long but can never be found either.
Yep and where else will you find a manager who.....
works weekends and actually responds in a timely manner?
Why do you stay then? I am sure that if you went to your manager sm
you would get your issues resolved. If someone promised something, go to Edited by Moderator. They will make sure that it is followed through. Being miserable and negative will only hurt your mood and productivity. Have them fix it or find somewhere else that makes you happy. I left MQ after many years to work for KS and am very happy. I have been there a while now though, and go straight to Edited by Moderator to get something I need. That's her job and she is happy to do anything for anyone.
Yes, but I was only paid $16 when I was a manager and I sm
went back to MT. It is not unusual for me, even at 8 cents a line, to make $30 an hour. When I was managing, I had just had a small stroke and my hands and head were not connected properly, but that was temporary. (When it did finally come back, it was much better than it had been before.)
I could not tell you why managers are paid so little, or why MTs are paid so little either. The only way that MTs make big bucks is with speed and as a manager, you have no way to increase your income.
Most likely you're a manager
because if you're an MT, your sentence structure and your grammar are terrible!
Yes, contact your manager s/m
Call him/her or e-mail, just tell them you would like a back-up account. When I did this, I was training on the new account by the next day. I now have 2 accounts, and rarely run out of work, seems like one or the other always has some. If I get to where both are running out, I'll ask for another.
Why don't you ask your manager to train you - sm
at least as a backup- on one of the accts they are hiring for? The reason they have ads out is that they have new accounts coming on all the time; current MTs cannot fill all the spots (think midnight shift, weekends, etc) and that's why they still look for other MTs.
OSI is not small but the QA manager
She spells words wrong and can't construct a prooper sentence sometimes. She doesn't have to QA reports so we just ignore this.
Which one? My STM (manager) just told us sm
yesterday that we have 2 big accounts starting soon; the one in June is affiliated with a large west coast-based hospital group.
Good manager, only downside would be
that you have to remember quite a few rules depending on what doc is dictating. Pretty good normals. Pretty good company. Good luck!
And, no, I don't work there anymore, so I'm not one of the Webmedx managers or cheerleaders. lol! Just stating what I've heard from friends who are in radiology nowadays.
We know for a fact that at least one manager posts here
with her real name when she was posting links to articles or things to do with legislation of medical records and outsourcing overseas. Not saying that she uses her name every time or is involved in every conversation about Transcend, but we know for a fact that she posts here and reads the boards occasionally. So, I agree 100% with what you're saying.
Depends on the manager. DVS is notorious for it.
x
Do you think your transcription manager might have some answers?
x
It really depends on who your account manager was - sm
There is one account manager there who is a b****! And that is when she is having a good day!! She switches people all over the place. There were other account managers that were GREAT and helpful. When I worked for them, I actually had two accounts that I worked on, and I can honestly say that I had very little ESL on both accounts, and the ESL that I did have were really not that bad.
NOT TRUE !!! I was a manager at a company that sm
was sued (and lost $450,000) because of a limb that was taken incorrectly based on the transcription. The hospital lost $2.8 million, the doctor $4.2 million and the transcription company $450,000. This was due to the fact that the transcription said one thing and the voice was gone so there was no proof of what had been said.
That error is partly responsible for the hospitals having the patient verify the limb and putting the x on it with the patient still awake and alert.
It was 14 years ago and I would not recommend a service to go without E&O and liability insurance, especially as the public is more sue-happy now than they were even back that short period ago.
Is it out of line to ask to speak to an MT manager
strictly on what the recruiter says? I'm not saying the recruiter is always deliberately deceptive; they may just know some job specifics. I've had two false starts in six months and I'm very gun shy at this point.
NOt the owner, the ops manager for transcription
xx
Not an MTSO but a transcription manager.
We are a moderate sized company. I am very fortunate to have an owner who listens to my opinions and has given me latitude in hiring in good people at excellent rates and so, after 30 years in this business .. I will give you my opinion. When I answered this post, I answered based on what I know to be true .. and that is sometimes you have to tell a person to try out something so that they can see all the sentiment against it. Two years to QA .. ridiculous and not with me! I have 4 newbies and have my hands full, but I feel that as a company we have to make an investment in newbies to keep the industry fluid. Would I give my QA to that person, absolutely not. QA is paramount. QA deserves hourly pay. My feeling is that if you put QA on a line rate you are begging the QA person to compromise your quality. Good QA is the backbone of this industry and while I am not totally in sync with most about offshoring .. I can tell you this .. it has to be QAd even if it goes through QA offshore. The bottom line here is patient safety. I could have a lousy record and let me tell you I would burst into flames if I knew that was true. It is far too important to any company to maintain their reputation for quality than to make an extra penny and certainly there should be professionalism on the part of us all. Some of the work from my MTs makes me crazy but I view my position as one of teacher and mentor. I can also tell you that my MTs are truly amazing and that today, with one exception I am thrilled to have the team I have and I thank God for them each day and hope they stay with me forever! I am working right now as I try to give folks time off on the weekends, if possible, so my answers may not have been as in depth as you might have liked but I read and try to be quiet here mostly .. but am surely willing to answer questions any time.
I used CS at a hospital, and the manager showed
me how it was possible to assign a wide range of values to different things you have to type. It was 5 years ago, but I was surprised at how specific the settings could be - much more detailed than just counting by the line. It could detect spaces and pay you much lower increments for that stroke if they wanted to, but still you might be technically paid something for each space! They can also use it to help the MTs, buy weighting certain dictators so you actually make more for the certain ones that everybody agreed were more difficult. Most services are not going to show their MTs how they set these things.
Wow! I feel sorry for you as a hiring manager! sm
You have to go through all these e-mails and resumes as unprofessional as they sound. Wow, I'm sorry I did chuckle as I read the entire thread below. Can't believe some people send you that stuff. You have got to be kidding!!!
Thanks for the chuckle - really I am sorry and would never want your job!
** Speaking from a manager's viewpoint **
I am a manager at another transcription company. Our operations department is provided with a current list of employees on a daily basis. It is very unprofessional and disorganized for a company to call a former employee to work. There is no excuse, and that is ridiculous.
About the post from "Company Manager" below
I also work with her at that company and she is correct about providing an up to date list to the operation department. It is done on daily basis and fortunately usually only changes when new people come on board, not when they leave because people love working here including me! Low turnover except for new employees. This is my only national MT job I have had-- hospital for six years, and I love it. I just lucked out my first time around. Good luck in your job search.
Was it mostly the office manager or were there other issues?
I appreciate you sharing. Any other insight would be great too.
So much depends on the account manager
you are assigned to and the account you are on. They have many accounts. After working on Vscript, their platform, and then other platforms at other companies.... Vscript is MUCH more user friendly and quicker than other platforms. An advantage of Transform is they are not anal about working set hours as many companies are or for getting a set amount of lines daily. Pay is always on time and direct deposit is available. I'd definitely check it out.
Wendy is the QA Manager and I think she is the one who approves all of the
account instructions anyway. I have always found her to be really helpful. I would go with her.
There is an OSi manager with salaried 3 jobs
Their TAT stays in the pits because they are understaffed due to poor working conditions, but the managers don't have time to type - they are too busy keeping up with their multiple salaried jobs!
wrong type of manager
This is not a coordinator position - this is an account manager position requiring lots of traveling - you would be dealing more in a behind the scenes fashion with the setting up of accounts, etc. I am not aware of the salary being offered.
flexibility??? depends on the manager
The owner prides himself on flexibility and not requiring set days and hours.
One manager hounds people to work set days, set hours...not a minute earlier, not a minute later. She also hounds people to have their AOL IM functioning during the shift she set for them and gets nasty if it is not on or if they do not see it flashing when she messages them for some trivial matter.
It is unclear why the owner allows this manager to hound people and be nasty to his employees/ICs, but he does.
I've never heard ONE manager say that. nm
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