As many of you are aware we have had a rough start with vendor supplied transcription.
The current company, JLG has not been able to successfully implement the transcription
services need by Stevens Healthcare. Because of the ongoing problems a new company,
WebMedX has been selected to handle the transcription services. WebMedX is a large
company with a tried and true reputation in acute care transcription.
What are some of the service enhancements that you will see:
Transcription Voice Server will be on site. This will allow for immediate phone line
connection and avoidance of phone line failures. Both of these problems currently exist.
Auto Faxing of carbon copies will now be available- we will be contating physicians office
to ask if you would like this service. If you decide to receive autofaxing we will send a
verification fax test to your office prior to implementation. This service will allow
immediate access to patient reports, as the reports will be faxed upon completion.
Strong support of information technology to support future growth and product
enhancement
Electronic edit capability
Some of the activity that we are currently working on to get prepared for this transition
includes updating normals/macros. If you have used a normal or macro in the past we will
be contacting your office to ask for verification of current use and any updates or
enhancements you may have. If you are interested in using a normal please contact
Sharon Kolch in the HIM dept at 425.640.4201 for assistance with set-up.
If you have any questions, concerns or suggestions on what we can do to improve
transcription services please let us know. You can contact Sharon Kolch at 640-4201
Hope 
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