Anybody know about the quality of the work CBay out of Annapolis puts out with their totally Indian
Posted By: MQ2 on 2006-01-07
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based company. Just curious who does the proofing for them.
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CBAY is Indian owned out of Annapolis - sm
There was an article written about the owner in the Baltimore Business Journal earlier this year. The work goes to India but gets "edited" here. A few months ago, the owner was bouncing paychecks, however, I am not sure if that is still happening now.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
CBay transcribes all work in India. Has some US editors but also has Indian editors.
nm
CBAY is OWNED AND OPERATED by an Indian - sm
There was a HUUUUGGGEEE article about the owner in the Baltimore Business Journal earlier this year (July). He makes no bones about the work going to India. He is Indian. I know of two people that worked for him and their checks started to bounce. One of them had even gone to India to teach transcription.
CBay is Indian-owned, and their main
priority is to send as much work as possible to India. Period. They obviously don't care that the Indian quality is so bad that it's a patient safety issue. I assume you're thinking of a radiology IC position? They laid off ALL of their US MTs and QAs (employees) and only kept a handful of radiology ICs to cover the stats the Indians couldn't do in time. Do yourself a favor and save yourself from having to be laid off with no notice by these people. This company is leading the pack of sending all our jobs overseas.
CBAY is Indian owned - article in Baltimore
Business Journal went on and on about how successful the Indian owner was and how he flies to India every other week to go to the office in India. I was really appalled and disgusted by the article because our American writers made it seem like Americans could not handle the work and therefore, had to be offshored and therefore, made this Indian owners a huge success in the US.
My experience with quality/quantity with an Indian owned company
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I worked for an offshore owned company where it was all about quantity. Company even kept a HORRIBLE MT just because she cranked out the lines. Didn't matter her quality was crap and was considered a joke by middle managment. India did most typing but with US edit. Typists changed regularly so it wasn't like they learned to do better. Quality would improve slightly and then would notice, after couple of months, that quality was crap again so we knew we were dealing with a new batch of typists. Even so, the push was always on to get the jobs off US edit and send Indian work straight to client. Of course, the clients never knew they were not getting US editing anymore, as they got no price reduction when they no longer had that level of work being done on their jobs. The problem is the facilities accept the crap work so why should the companies change. It took a while but I finally found a US owned company where quality matters. Now one of the first questions I would ask a prospective employer is if they are US owned. |
Voice files that was sent to me were of totally awful quality!! sm
Would not touch it with a 10 foot pole and I have lots of years of experience.
Just curious why Focus Infomatics is being allowed to advertise here. Totally Indian-ran.
Why do you still work for the Q? When it's CBAY, etc, now? sm
And they have cut your pay multiple times, if you are experienced. Be not afraid. I only worked for them for about 10 years because it took them about 5 of that to figure out how to convert my wonderful (YOG) company to the dark side. Get out of there....girl.
What do you think of CBay. Medquist has been bought by CBay.nm
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Anyone know anything about Cbay out of Maryland and if all their work goes to India. Do they use any
American MTs or what is the deal.
CBAY. Yes they do. They are a good company to work for.
Good benefits, nice people.
Anyone know anything about Cbay at all in Maryland. Do they only send their work to India.
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Anyone out there work or worked for CBay Systems and Services?
I see this company is out of Maryland. I wondered if anyone has had experience or know anything about the company.
Thanks
yes, C-Bay is located in Annapolis - sm
There was an article about how "wonderful" this company is in the Baltimore Business Journal earlier this year. Wonderful, my hiney!! The checks bounce, they are an Indian-owned company, the work is beyond horrible. They also have a couple of American companies that they use as a backdoor, and use an American as the representative front person.
The woman who manages the C-Bay office in Annapolis is a former employee of MQ. nm
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friend of mine worked in their office in Annapolis - sm
Two of her checks bounced. Owner flies off to India every other week to check on offices in India. His sales force is US, but 90% of work goes to India. Apparently the owner takes care of the India people and sales force first and foremost before he takes care of the US MTs and editors. This was a year ago - I don't know if things have changed/
Same here, my hubby puts out
He chose the better plan so I don't have to fight for referrals and pretty much anyone takes our insurance. It is a rather nice luxury. However, I thought that someone down the line told me that if you have a lot of healthcare expenses, you could write that off on your taxes. I think that is why some companies will set you up with flexible spending accounts. I am no expert on that though. Maybe someone could comment in that regard. Between the kids, my husband, and I though paying a $20.00 copay is a lot better than paying full price for those office visits. It seems like it is always something especially with kids. Now that we're getting a little older, all of the preventive stuff needs to be done, so it sure is nice to have that health insurance.
I think the non-MT staff puts in a lot of
hours to get new accounts up and running, training new people, and ironing out the details.
I think start-up time is probably triple the work for them, so yeah, I think they should get paid for all the prep work they do so that the work can actually be transcribed.
Probably the same reason Transcend puts in the same ads over and over. Whatever that might be.
,
That puts it into perspective - and 16 an hour stinks!
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All of the Indian MT work I have
proofread is full of errors. I guess there are exceptions out there.
Most of their work is done in India by Indian MTs. sm
Tell your lead person you need more work and commit to it. They will work with you if you are good with a high accuracy rating.
Good luck - been there, done that, ain't going back ever!
I would rather work for an Indian-run company..just
nm
DTS NO WORK - INDIAN OWNED
I am in the same boat with DTS, no work for at least 3 hours of my shift, and I REFUSE to chase work when I am not scheduled and have to work 24/7 to get work, that's what these companies want us to do so they don't have to pay us overtime. If you are scheduled to work a shift, and are an employee not an IC, and you are at your desk during those hours legally they are requiredf to pay you because you are ready, and available to work as scheduled. And if you have to work outside of your shifts, they have to pay you overtime if you work over 40 hours, which DTS does.
I work for DTS and have a great account manager, and I am on 4 accounts, but what DTS does is if they see work on the system, regardless of whether it's out of TAT or not their policy is to call in the troops to clear off the system no matter if you are working on YOUR shift tying to get you lines or not, they FRANKLY DO NOT CARE!
It's also a MYSTERY who owns this company, and with mysteries like this, that smells like an Indian company owns this company and they just do not want to own up to it because they know how most of us feel about the Indians and other offshores. I can't pay my mortgage or my internet this month, and I am tried of calling my creditors and telling them that I work for a company that has DTS AMERICA in back of their name but is most likely Indian owned. They have an Indian IT Department that you cannot understand (what's new) that can hardly speak English and when you call them, all they do is just repeat what you told them! I finally told my AM to tell them NOT TO CALL ME because (1) you can't understand them. (2) they are beyond rude.
I WILL not work for a company that offshores, and so far I have found 2 that do not, one that has been in business a while and is looking for good MTs for a new account Southern Transcription and another one that is looking for clinic MTs for a new account neither are voice or have any presence offshore. The second is eTransportal, and that owner was EXTREMELY nice, test very easy. The test for Southern is a PITA by Horizon, but they are a GREAT company according to all posts. I have been offered a position with both companies and will probably work for both and decide which one is for me. We all should be compensated for changing companies and learning all these new accounts and software platforms! That's another thing about these companies imagine how much money they make not having to house us inhouse. They require all this equipment, internet, more and more state of the art computers, but yet out pay is still in the dark ages... I know of NO PROFESSION where the pay has gone down and not up! I am making less than what I made working in the broom closet in a hospital transcribing radiology reports 15 years ago than I am now! That's just too sad..........if I could I'd leave this profession but I am not in a position to do so. Why anyone would pay thousands of dollars for training and those schools that are just a scam, I have not idea, what to make below min. wage? Hopefully, working for a company that does not offshore might make a difference.
DTS could care less about their MTS, they have an add, and I would encourage people not to apply because they overhire, and most of us are out of work every single day, why they don't train all of us on other accounts instead of hiring more people makes no sense to me, but then again nothing does anymore in this industry.
Bait and switch and rudeness puts them at the bottom of mine. nm
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Quality and quantity of work is always there
with the exception of the first couple of hours after a holiday. Pay is like clock work. Never late. Direct deposit. Still on my 90 days probation with them and got production bonus already. Highly recommend. Very nice people, great communication, easy platform to learn.
NO, NO - if your work is whatever % quality - can't remember the %
nm
Your work stands for your quality. If your
work is fine, you have nothing to worry about. If your work is below 98, you have something to worry about. You cannot score below 98% because of commas. Sounds like you are in a bit of denial. Your work is your proof. If QA is out to get you, then your errors are not errors, and that is all the proof you need. Only major critical errors bring scores down that low. You might be under the eye of QA, but I doubt its a vendetta. QA's job is to assure quality. Don't take it personally, take it professionally and aim to improve - for the patient's sake.
I did, but it has been awhile. The quality of the work was
horrendous and it would have been easier to retype reports than to correct them. The MTs kept making the same mistakes over and over again. They also had some accounts that ESL didn't come close to describing them. I am very good with ESL and routinely transcribe 85-90% ESLs, but these were some of the worst I've every come across, plus the sound quality was pitiful.
If you open your original post and towards the bottom click on related posts you'll find lots of info about SS as a company, that would be enough to help you decide if you want to work there at all.
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
Yes, they are Indian-based and not nice to work for/with. nm
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I edit Indian work and it's pretty bad
it is still cheaper for the company to pay me an american person.... to edit i suppose...but let me tell you, if i did not, they would not be able to print any of the stuff i edit
I work at Focus and still have an Indian manager
.
What kind of foreigner are working for TransTech that puts $ sign behind number?????
Foreigner, where are you from? You working for 3 cents per line, too.
Focus is Indian run and you'll be editing Indian
work, so seriously doubt you'll make a bunch of $$ on editing. 99% of the MTs love KS. If you'll just scroll down the page you'll see dozens of posts about them.
Yes, experience does not always equal quality work!
nm
Yep, all the work is in India now. I bet the quality is great! sm
They'll get theirs in the end. They should be ashamed of themselves. What a crappy way to tell us too. The supervisors didn't even have the balls to tell us, they made HR do it. We should file a lawsuit.
When the quality/quantity of work digresses
then the company should get rid of the Editor - they should hire them on probationary terms to begin with if this has been a problem in the past. I stupidly agreed to 3 cpl and another time 4 cpl and could work a straight 8 hour shift and be lucky to do 300 lines. The quality of the dictation/work/system was so poor. I'm sure we have all had experiences good and bad.
if your take home is $6.50/hour and your doing quality MT work...sm
sweetness, it's time for you to find another profession. You can go flip burgers with bennies for that pay. This is an example of why our pay scale is so low. There are those MTs who are willing to work for peanuts. One should never make this low wage in this profession. You must either have to do a lot of researching because you lack medical terminology knowledge, or the company you are working for is putting the screws to you. I truly feel sorry that you find are willing to do this. Good luck to you.
Why is it hard to produce quality work?
You are either good at your job or not. If not, then find another line of work. If you don't think you are paid enough to take the time to produce quality work, then find another company to work for.
I work for DSG now and the sound quality is just fine sm
now that they are not doing MQ subcontracting.
However, I'm wondering why they are hiring. Of course all companies want their reports back in the right TAT but why do they always have to over hire? I am sure they want weekend and night coverage. That's a problem I think with any company. Even at MQ we are being asked to change our working hours to afternoon, evenings and weekends.
Americans edit Indian work, never Indians
I was asked to sign something that said I would not tell that I edited Indian work. I would not sign that. Indians cannot edit Indian work.
duh
Americans have to do it.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Can anyone comment on the sound quality and JLG and work availability? nm
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DRC if you're capable of high quality work.
DRC (Digital Records Corp.) is a top-of-the line company to work for, if you are capable of doing top-of-the-line work.
Thank you Jennifer - in turn - I think you get better quality work - less blanks! nm
nm
Does anyone have actual experience in the quality of off-shore work?
A physical therapist in my area said they kept a file of the funniest errors they received from the off-shore work. I do believe that most of the hospital staff that get the work back care diddly-squat about quality -- it's probably not read, only filed.
I wonder what the quality of the work is like adding all those people to accounts. I agree. They
will lose accounts this way and MTs will move on. No one is going to sit around and make no money and then have QA breathing down your neck when you are thrown into all these accounts. So no one listens in New York. What is the problem with them.
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