Another Transcend Talking Head

Yes I work for Transcend, and yes, my supervisors put me up to this!

Here’s the thing:  I am not a machine, I don’t expect something for nothing, I understand we live in a competitive society so I try to keep my mind open and my skill set fresh, and I actually take advantage of the opportunities presented to me. 

Therefore, I wouldn’t be speaking out right now if I was sitting around disgruntled, unhappy with my supervisors, and reminiscing of ideals that aren’t practical in our industry any longer.

I have hung my hat with several organizations both in the industry and outside of it and I can tell you that Transcend is at the top of my list as far as fair and satisfying employment goes.  Here’s why:

·         We treat each other like real human beings.

·         I feel like I make a difference.

·         I am compensated fairly.

·         I am given regular opportunities for growth.

Several years ago, I was working for another outsourcing company.  At this company, I was compensated monetarily exceedingly well.  However, I had no one to call if there was an emergency or if I even had a simple account question.  My computer would break down and it’d take weeks to get it up and running again.  I was never informed of changes with the accounts I was working on.  Worst of all, I felt kind of cheap working for an organization which didn’t seem to care about it’s quality or it’s employees.  I said, “Enough of this!  I want change!.”  So that’s what I did.  I changed and my journey ended up leading me to Transcend.  Now, as my supervisor has pointed out, I’m a “lifer.”

Think about where you are now, compare it with your other options, and if you don’t like something, change it!  Change isn’t all bad and it’s worth a shot.  I can assure you from my personal experience that if you are willing to leave the comfort zone and TRY YOUR HARDEST, whether it be with Transcend or anywhere else, you WILL succeed.

So really, why not just try and see with Transcend?  After all, a skilled medical language specialist can go anywhere, right?

Yeah, that’s kind of a dare.

• Another Transcend Talking Head - Stephanie Campbell
  • What if we left Transcend and went to MDI? - discouraged and depressed
    • let's get together - US-onlyMT
    • Don't be depressed - gourdpainter
  • I love the part where she says - Just love it
  • Stephanie - fatcat
    • You tell it Fatcat!!!!!! - Happy MTer
  • Because they actively OFFSHORE and sell American MTs down the river? - More than enough reason
    • join forces, anyone game? - US-onlyMT
  • Most definitely NOT written by an MT. - sounds like a SUIT to me.
    • LOL!! sounds like a recruiter to me! nm - creative adversiting! lol
      • Just because Stephanie is eloquent and not spouting negativity doesn't mean she isn't an MT. - franticmt

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the same thing?  Did you get a paycut???

I am pullling my hair out trying to figure out pros and cons of the numerous companies that are out there.  I have read through numerous posts and have found them very helpful. 

But, I have a few questions: 

Has anyone heard of NorthWest Mediscript?  I think it is local to my area (Pacific Northwest).

I hear LOTS of good info on Transhealth.  Anyone have anything to add to this?

I have seen very little comments regarding Webmedx or Windrix.  Any thoughts or comments?

Basically on these companies what is your opinion on how you have been treated?  Did you have plenty of work?  How did you like the platforms?  Were they flexible in terms of hours?  Were you bounced around from account to account and doctor to doctor or were you allowed to stick with a certain few and familiarize yourself with them so that you could become proficient at them?

Feel free to email me with any info.  Any pro or con would be greatly appreciated.

I think I will soon be taking the plunge and diving in and just start contacting companies that I have narrowed it down to. 

I tell you what, the mass of choices makes my head spin.

It's what I said all along.  There isn't a shortage of skilled, qualified American MTs.  There is a shortage of American MTs who are willing to work whenever/however for what little is being offered.  Have you ever looked at the job classification of a medical transcriptionist?  It falls under the category of administrative/clerical.  It DOES NOT fall under the category of clinical.

In the pre-NAFTA days, the weekend transcription was covered on a rotating basis and there was NEVER a problem getting coverage because coverage was paid at a higher rate.  New hires often worked weekends and would earn the seniority to work Monday through Friday, the same as all the other hospital administrative staff.  I worked as a transcription manager for years in different hospitals.  I never had a problem getting coverage when we had a fully functional transcription department.  It was when the work started being shipped offshore in an effort to save money that things started to break down.  In fact, if you look at most hospitals that still have in-house transcription, the ONLY work that is outsourced to MTSOs is the overflow work and weekend work. 

The MTSOs are the middle men.  They stepped in an gobbled up all the independent MTs clients.  They are getting the pay that the independent MT used to get.  The owners of the MTSO don't work on weekends.  The clerical staff of the MTSOs don't work on weekends.  But the MTSOs charge the client a much higher rate than what the MTs are being paid...AND they expect the MT to conform to the changes to cover all the promises they make to the clients in order to keep business and be competitive while consistently dropping the rates they are willing to pay the MTs.  So, when you squawk about not being able to find American MTs willing to be flexible about their shifts or their workdays, you are forgetting that it is the MTSOs who made this industry the way it is today and it is the hospital/clinic administration looking out for the bottom dollar that have used NAFTA to undercut the MT profession. 

The real problem coming into play here is the fact that when clients started using offshore outsourcing they started changing the direction the medical transcription industry was headed.  The MTs just worked their jobs and handled their responsibilities with professionalism...until they started seeing their jobs disappear and whole transcription departments disappear.  They were FORCED to work for MTSOs and MTSOs could name their terms.  Now that clients are starting to see that offshore outsourcing doesn't deliver the same quality, they're requesting domestic transcription again.  Now the MTSOs are running into the problem of finding domestic MTs willing to conform to all the demands and changes that the clients/MTSOs created for the LOW RATE that is being offered. 

Your last sentence was extremely offensive to many, many skilled professional MTs who have put in years of training, education, and experience to their field.  Their knowledge and skill qualifies them as MTs, NOT the fact that they are willing or not willing to conform to the needs of the MTSO.  The MTSOs made their beds, now let them lie in it and stop blaming the MTs for the direction this industry has turned.  This isn't India.  The cost of living here is much higher and it's an insult to experienced MTs to offer them pennies higher than what the offshores are making and expect the same devotion that used to be given in the pre-NAFTA days.  It all boils down to what I said in the beginning.  There isn't a shortage of American MTs, there is a shortage of American MTs not willing to drop their standards of pay and quality or sacrifice their family life for what little the MTSOs are offering.  The MTSOs and clients are starting to reap the consequences of NAFTA.  Just quit blaming the American MTs for wanting to keep what they had in the first place.

When I first started VR, there was plenty of work; in fact, always above and beyond the lines expected. Then I started noticing the work getting slower, pays going down, and now a tooth-and-nail fight for work lately....but let's not forget, the hospitals are loving it, just as much as TT management.