And they have been that way since I worked for them back in 1999 or 2000!

• CBAY SYSTEMS - a warning - concerned MT
  • Transcription Matchmaker stopped working w/ Cbay - yep
  • CBAY is Indian owned - article in Baltimore - no name
  • And they have been that way since I worked for them back in 1999 or 2000! - Tiff
  • CBAY OUTSOURCES! - me
    • hosp/clinics send work to U.S. company - outsource - sent to another country - offshore - NM
    • offshores - no message
  • Don't you think this is pretty common? - another mt

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The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

around April of this 06 for about 3-4 weeks and it was a total joke.  They don't have instructions to their platform in any kind of organized form.  Their training is about 1/2 to 1 hour and then you are on your own. I made absolutely no money and have been doing this for almost 30 years.  I wouldn't go there.  The people were nice except the one that i dealt with in Human Resources before I started.  That should have given me a clue.  I live in the south (originally from Michigan) and happened o say you all and she had the nerve tocorrect my grammar.  None of her business.  Obviously she doesn't know anything about being rude or different parts of the country. I should have just called them back after that happened and before they sent out my information/supplies and told them to forget it.

I have a motto of my own that is if it doesn't come easy, don't do it.  I went against my own values that time and got in a total mess.  Their platform then was a joke.  I don't know if they have changed in or not, but I wouldn't work for them again.

an MTSO that asked for suggestions from all its MTs on how to make our working experience better.  So I made a few recommondation, one of which was for some kind of forum where its workers could get together, get word help, share tips on the platform, accounts and difficult dictators, and kvetchz some.  The response that this has been considered but voted down by management because such forums tend to become negative. 

My idea had been that if it were a company-sponsored board the comments would be more constructive than anonymous bitching and ranting on a board such as this;  then management would have a handle on what was bugging people, and could respond and maybe remedy some things.  Apparently their fear was that people would be frank about problems they were having, others would agree,  and the suits would then have no way to claim they were unaware of problems.

So we had to turn to a forum like this and management definitely monitors what is going on, yet can deny that knowledge and not feel obliged to respond or fix anything.

EVESDROPPERS SELDOM HEAR GOOD OF THEMSELVES. 

oh my god that work rocked!  It was 95% normals and work was plentiful.  Imagine, ortho reports that were 2 pages long and all you had to do was type in your little Expander shortcut and poof there was the whole report whenever the dictator said Please use my _____ report.  Ka-ching! 

Ahhhh...the salad days.  I remember them with such a sad fondness...it was the kind of thing that was just so good you just knew it wouldn't last.

Now I'm all bummed again.  Where did I put that cheesecake....

On the first posting, it posted half way down the page (don't know why) so scroll downward for the figures.  It looks like there is no message (there is though)

Anyway, don't accept something like this, no matter what from this CHRISTIAN company as they put it.  This is clearly taking advantage of very very very skilled technicians.  Just makes me so darn mad to see stuff like this.