And MTs don't stay if they don't like how they are treated.
Posted By: nm on 2007-09-18
In Reply to: They don't keep an MT on long if the quality isn't up to speed. nm - Devil's advocate
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I can't afford to stay with VR. If they paid more, I'd stay.
The situation sucks. I really liked this company when I started there. I know they read these forums, and they are aware that we are unhappy over VR line rates. They stroke us with cute emails and say we're the best, but I can't feed my family on praise. They're turning into another MedQuist, and so I'll be leaving.
I'm still not over the way they treated me
I am excellent and highly experienced and I was given voice recordings that were re recorded and impossible to hear, I was yelled at. I'd rather scrub toilets than work for them. They were like the sweatshops of olden days, but mostly I resent the way I was treated and not appreciated at all... a no blanks account. It's been quite a while and I still cringe to think of them.
Treated like IC
No, I'm treated like an IC now, work whatever hours I want. I've enjoyed working for Focus, I like my primary account a lot - not too many ESLs. I just don't want to be forced to be employee status.
Sorry you were treated that way
I have been with the company quite awhile, and while they are generally nice, they do tend to push a bit and can be short on empathy. They do pay on time and have decent benefits, but the TR platform is designed to make more money for the company (I'm certain), as that silly drop down menu for headers slows you down. The supervisors are generally nice, but all business. Very Sorry about your father.
YES! Exactly! If we want to be treated like mature
Have a little integrity.
I am surprised you were treated this way after only ONE day of being ill.
:+
HA! Totally! That is exactly how she treated me!
c
ICs treated like employees
I absolutely agree. I've turned down several IC jobs this year simply because the contract made it sound too much like an employee situation. One company even referred to themselves as the employer and me as the IC.
I also don't like being treated like rented equipment when an employee. I can't believe my own high level of gullibility in being drawn into situations that never turn out as good as the prospective employer made them sound.
There is one company that I work for as an IC. They said that they want 20 hours per week, but I've never received any complaints when I've only worked 10 hours. Also, they do send out SOS emails, but I only read their emails (separate email address just for them) when I'm actually working. I've repeatedly thanked them for keeping me informed of the status of the account on my days off.
Unfortunately, I have no real solutions to offer. But, as a relative newbie to this career, I am still shocked at the way that MTs have allowed companies and/or dictators to abuse them with bad dictations, for one thing. The way it goes is that we stress and strain and send to QA, ask for samples, etc, when IMHO the report should go back to the sender to be fixed, period. Also, IMHO, every report should be proofread for accuracy before any signatures are placed on it. Whether proofread or not, the dictator should assume full responsibility for the accuracy of the report; electronic signatures are not good. My opinion.
An IC can only be treated as an employee if she
x
Treated best during the recruitment
I would say, 95% of the time, whenever I've interviewed and accepted a new job, looking back, I would not that the best treatment I ever received from anyone in that company was during the recruitment process. It was the same with my two late husbands. During the dating and engagement period, they treated me the best that I was ever treated. After I made the commitment to them, they didn't try as hard to be so nice. So, if the recruitment process is anything but tolerable, I can generally expect that the rest of my experience with that company will be worse. I'm sure there are exceptions, but this scenario has been true for me most frequently.
Search...there are much better companies, as far as how you will be treated...nm
xx
I have been treated with the utmost courtesy
and consideration since I started. I have had some trouble hitting my line count, and I have not been harrassed or threatened once. I'm getting my lines now, and I'm glad that everyone hung in there with me. I'm part-time, and don't miss the nights or weekends at all. No place works for everyone, but Amphion is definitely worth considering. I've never had an equipment problem, they pay on time, and they leave you alone during the day to work. So far, so good.
Not exactly. Agree with post below. If you like being treated like...
nm
Loyal to HTS - they've treated me well
I have no concern as to your credentials. I speak solely of my experience with HTS.
Let me address some of your facts. You state: Not enough tech support (not available evenings or weekends My experience: They have been available to me 24/7 for ten years. You state: No raises. My experience: Frequent raises. You state: ..their hands are tied. My experience: What does this even mean? I have never experienced anything along these lines. If there is a problem, they resolve it. Period. You state: Many people in this organization are related to the current owner (red flag). My experience: Again, what?? I know many of them, and of those I know none are related to one another, let alone the owner. Spare us your red flag. You state: The current owner makes it a habit to bash the prior owner, tell you all sorts of dirty laundry, goes on and on about how she cannot afford to give raises, yet she's managed to dwindle down this pay off mighty quick. It's an attitude thing. My experience: One of the nicest women I have every worked with/for. Very considerate of her MTs and their personal needs as well as professional. It IS an attitude thing. On both sides of the equation. You state: There is not always work. My experience: Never, ever have I not been able to work in ten years. Never. They accommodate me around every turn. If my main account is low, I can request another account and that request is fulfilled immediately. You state: (re: tech guys)..their hands are tied based on minimal programs and/or education. My experience: I should be so lucky as to have a fraction of their knowledge. You state: The owner wanted me to stay. My response: Why? No MT is indispensible. You state: The problems with HyperType are solely due to how the company is run. My experience: No clue what this refers to - not enough work? not enough money earned? tech? no embroidered golf shirts? To posters Looking and Leigh - I wish you the same success I have had with HTS. There are many MT companies out there, obviously, offering many different packages that may or may not suit your needs. Hypertype is a well-run company that has never come up short in any regard in my experience. Rest assured that if you chose to work with HTS and keep up your end of the deal in terms of providing quality transcription, you will be appropriately compensated and have the pleasure of dealing with some really great people.
meant to say the way U DEMAND 2 b treated..NM
Treated badly? Wow! That narrows it down
LOLOL
people should treat others the way they want to be treated. nm
.
Me too, similar experience and was not treated well. nm
x
Why do you guys stick around to be treated like this? sm
How awful! Come to Webmedx where people are nice and answer your questions!
If they would have treated past employees better
they would not have to be in such a bad position. Just shows that for MTSOs as well as everyone else, what goes around comes around.
If you wanted to be treated worse
than crap, constantly lose accounts and have no work then go for it; otherwise run quickly the other way. I agree, I would not work for them again if they were the last company on earth!
was treated like dirt... and shoved out the door. don't do it.
x
and if you can be satisfied with being treated like a piece of crap
.
PS is very very personable. Your treated as an associate which is wonderful, not an like an MT and
talked down to ever. Wonderful people, great place to work. Always lots of work. Can't say anything good or bad about the other company, don't know enough about them or anyone who I know who would say much. So that in itself says something, so read between the lines.
I once worked in place where we were treated like dirt - sm
365 days a year, INCLUDING during MT week. Yeh, they gave us trinkets or sometimes a pizza party, but still jumped on our @$$es as soon as the party was over, about how far behind we'd fallen on our work. I'd rather get NO trinkets, NO week, and no public recognition, and simply a decent living wage and a little professionaal respect.
Teehee!!!! HAHA LOL! I feel like I am treated that way sometimes. sm
As for how I know my accuracy...
I have QA bonuses. You have to pull up 99% or better on audit to get it AND send under a certain percentage to QA in full.
NO I am NOT the only OP specialist we have. If you don't see OPs it is probably because they go to us first and if we finish, you don't have any of them in the general pools.
I didn't hear you describe being treated
like dirt. If there are other things she did that were horrible, feel free to share. You agreed to 6 cpl and meeting the courier. If you are the employee with the least seniority and perhaps the least experience, it makes sense that you would get the most inconvenient work setup. It's called paying your dues. No need to call a successful businesswoman greeeeeeeeedy.
So what did she do that was so awful?
I do NOT feel that I am treated disrespectfully! Quite the opposite, really. sm
ALL of the support people I have dealt with have been extremely polite and helpful. I hear please and thank you all of the time. You do not get that too much anywhere nowadays, it seems.
Granted, I would have been happy if I had been like the one poster and had been paid this Saturday, which is what the original post was abuot, it seems, but I always know that I WILL be paid. It is not like some of these MTSOs I read about who write bad checks, give excuses about paying late, cheat you on your pay, etc. They are very honest people and I never worry about that end. In fact, they have shown me kindness in the past where others would not have cared at all.
There are problems with all companies, and this company is not perfect, but then again I have not found any company that IS perfect. Admittedly, when I was first told that the company was in India, I was a bit taken aback as I had always viewed them as the enemy. However, all of the transcription is done in the US, and the work is sent to India to be pasted into the GEMMS platform. How it works out to be cost effective for them I do not know, but anything that saves me having to type directly into that nasty platform (GEMMS) is a blessing. I now have a couple of other jobs, but that is only because I wanted to be an employee with benefits.
I feel bad that this whole thing has turned into a bashing of the company and especially Tonya. It is true that she has gotten busy, but I always know that I can email her or call her and she will get back with me. There are times that the work dried up for me and I was not happy, especially when I saw ads for more MTs, but I also blame myself for not talking to the right people about it. Most issues can be worked out if you just deal directly with the people who can help you and not just come anonymously on a message board and complain. In fact, I wrote to Tonya about the paycheck issue, and she confirmed for me that they had my invoice and the funds had been issued, so that was that.
Bottom line, the pay is decent, the work is easy, and the people are great. People could find far worse places to work.
I apologize for the long post, but when I saw that post, it really annoyed me. Thanks for letting me vent.
Good luck. I was treated this way and I'm still out my money SM
And so is everyone else. Basically you will never see the money unless you HAVE money to hire an attorney and take her to court. Karma will take care of her for taking advantage of u.
ick, their hard attitude is you are lucky to have a job, they were the worst in how they treated emp
in my humble opinion...no appreciation whatsoever
I'm sure this will be pulled but I need to say that MTSOs are treated a lot worse than MTs someti
WE take the risk to run a company. WE get accounts to keep people busy. WE pay more to our MTs than ourselves. WE have to keep up on transcription, drugs, equipment, grammar rules, individual accounts, individual doctor preferences, business practices, tax laws, employment laws, etc.
WE have to pay for QA for MTs that do not know how to look up a word or phrase. WE have to pay to hire and then be burned. WE have to pay bank fees, lawyers, accountants, clerical staff, etc. WE have to put on a smile for customers who don't deserve it because we don't want to lose an account because then our MTs would not have any work. WE have to put up with crap from MTs who have every excuse in the book from mysterious illnesses to mysterious DSL/phone/electric outages.
WE get bashed if someone is let go because their work is not up to par or if an account goes to voice recognition or goes with a company in India to save a buck.
WE get bashed if someone is hired and does not work out.
WE get bashed for requiring people to provide equipment, phones, etc OR we get bashed for providing all that but paying too low.
Take a look in the mirror. If you have what it takes to get your own accounts, invoice, file all tax/employment/sales paperwork with your state and the federal government, can wait to pay your bills until the account has paid you, discount invoices for TAT that your employees do not meet or quality that is not perfect, deal with customers that nickel and dime you to death, give up time off because no one can cover for you, give up holidays so that your employees can spend time with their families, give up hot meals as someone always seems to drop the ball as the day goes on, negotiate to keep customers as each contract expires in an industry where prices are going down not up, then do it.
If you can do better than us, be my guest.
Yes, some big wigs at some of the huge companies make a lot of money, but for the most part, most MTSOs make a good living, not great. If I put my hours end to end, I put in the equivalent of two full time jobs. If I worked two full time jobs for someone else, I would make more than I do running a service.
Before you b**tch and moan about the company you work for any more, ask yourself this question --- why are you still in this field? The answers are easy --- it is a good field, MTs make excellent money for working at home, most without master's degrees or doctorates, there is some flexibility, opportunity to advance, ability to learn something every day, satisfaction knowing that an accurately transcribed report can make someone's treatment more effective or save a life (rather than having inaccurate medical records) and much, much more.
The average teacher starts in the 20s, the average accountant in the 30s, the average computer person in the 30s. We have potentially unlimited income and start in the 20s and move up rapidly. Several MTs in our company topped 100k this year. They would never have that opportunity in a different field.
We need to stop bashing each other. It is not MTSOs vs MTs. It should be working together as a team. Teams that don't play well together do not succeed.
The reason MTs get paid nothing and treated like doormats is they're
Expect nothing, and you GET nothing.
Only post I found was from 2006 that said the MTs aren't treated
s
You could almost put any company's name in there anymore. We are all treated like mindless idiot
i have asked for other transcritpionists email addresses to see if we could put our heads together like for example learning speech and helping each other. No deal, was just ignored. Lied to constantly just because we can't see the work. It is an insult. Wish I had never gotten into this profession. I was even excited when we could work at home thinking it was going to be more lucrative financially, and it should be but when transcription companies spend millions of dollars buying each other something is wrong, wrong, wrong.
Stay low and stay very, very quiet. Do not
ask questions, do not talk to the supervisors unless forced to. The answer will always be the same, that you are the only one who has an issue, everything else is perfect. Never mention anyone's name. This place has the mentality of the Borg, everyone has been assimilated, which means if your supervisor does not like you, or does not like your friend, you have no chance. You associate with so and so, so you are exactly like them. That quickly goes through the Borg network and every team lead, ROM, and person in management, including HR, is aware of it. You'll be labeled a trouble maker and your life will not be worth living. Any trial to clear your name will be done in the fashion of the trial of witches. You are in a dunking chair - if you drown you are innocent but it is too late by then.
Remember, a ROM never makes a mistake and never tells something that isn't true. They are perfect (and nastier than a pack of hiennas.)
If you run out of work, it is your fault. You are just lazy. Can't make enough to take care of your family? Too bad, you need to work harder.
And forget getting an answer from management. It doesn't
happen. So, as before, stay low and very quiet.
And do a good job? You can be assured that if you do a good job, do what you are supposed to do, and stay quiet, no one will even recognize your name. They have no idea where you work, what your schedule is, or that you even belong to Transcend.
I have talked to MANY DSG workers who are badly treated. I chose to move on when I had enough!
Feel sorry for those who are miserable and stay anyway.
Stay away from
Stay away from OSI then...
Will promise you the world, but then it crumbles beneath you!
Stay away . . . stay far away! (sm)
Not only do they offshore (& offer you the opportunity to earn pennies editing the accounts you worked so hard to develop normals for, etc), but they're one of the companies that docks your lines for the ENTIRE report if you make an error that the client complains about. TRS does that, too.
Make certain about the pay dates -- the employee handbook said they pay the Friday following the end of the pay period on Saturday (i.e., 6 days), but the pay schedule I received showed they make you wait 13-15 days after the end of the pay period.
Were you offered transcription or SR? I've heard good things about the Dictaphone platform they use, but the general opinion seems to be the SR part doesn't work. They offered me 8.5 to transcribe (to start) but 3.5 for SR.
Also do make certain to factor in the several hours you'll spend in uncompensated time printing out all their documents and downloading all the stuff from their FTP site. They don't supply equipment because the recruiter said that 25-50% of the units arrived damaged. Strange -- other companies don't seem to have that problem. I spent 9 years with ddi --> MQ, had probably 5 computers sent out in all that time with nary a problem.
In conclusion, make absolutely certain what you're agreeing to. Personally I find the huge corporations unpleasant to work for -- why should I transcribe to pay layer upon layer of executives, vice presidents of this and that, etc.?
stay away
they have had problems with pay and work load. I had to find a new job.
I will stay and see if I can do it
depending on the requirements of part-time and as long as I can have flexibility to make my schedule when I want it!
I'd stay away...
I was recently offered a job with them, it was for a QA position, allegedly, but then it turned out to be editing on a voice recognition account. I accepted and started getting set up with downloading software, I'd email with a problem and not get a response for days, if I got a response at all, then I'd discover that the guy was responding to me via Yahoo Messenger, not email, even though I haven't been logged on to Yahoo for a week and he didn't bother to tell me that I could expect any communication from him to come via Yahoo. I'm not particularly impressed with the level of professionalism displayed by these people.
Pay is pretty low, I think they start out their entry level transcriptionists at some ridiculously low rate, it was 2 or 3 cents/line, but I heard it's gone up to like 5. I was offered 7 cents/line for transcription and 3 cents/line for editing with five years' experience.
They claim to have a bonus/incentive program, but I asked for specifics and was completely ignored.
They require you to work three days doing five jobs a day at no pay as an "evaluation period."
They were going to sell me a foot pedal at a discount, I sent them a check, and the guy claimed that he'd send it as soon as their shipment arrived and I'd receive it in two business days, but a week and two days after this shipment allegedly was arriving, I still hadn't received it. No email informing me of why, when it would come, etc.
Apparently there were some issues in the past with paychecks bouncing, which I hear has been fixed, but I don't know. I had an oogy feeling about them from the start, and I only accepted the offer as a "just in case" type thing, in case none of the other companies I'd applied to offered me a job.
Stay?
It's been slow but due to them overhiring. I'm still new at this so when the work slowed down I freaked. Do you have any idea what months are the slowest?
I would stay put- sm
If I were you, I would stay put. I was doing 250-300 lph at MQ, they have now adjusted my lines and am now doing 130-160 lph. No benies. You are actually doing pretty good and I make 10.25 cpl. I had one day I made $12.40 for one hour. I would stay put if I were you, at least you know the system and the doctors.
I'm still there, but trying to stay
Which isn't easy. QA program isn't exactly fair from a money standpoint as they don't give you any context from which to learn from the presumed errors in order to get to 100 percent. They only tell you the word you got wrong, no context, no copy of the report. There's no way to challenge or clarfy what QA says (I've tried). If there is an error that's in a macro or normal, you'd never know in order to change it. QA needs revamping, and QA rules your income potential. As they say on M-TV NEXT!
I would stay with MQ
x
definitely stay where you are at.
You have the best position right now. Working for nationals or otherwise at home is just bad nowadays. I would really like to be in-house and paid hourly, and I am keeping my ears and eyes open for a position. Take care.
Stay away
I worked full time for them and never had enough work. The pay is horrible and the VR is the WORST!!!!!!!!!! SO glad that I left!
almost all ESL and going to VR stay put nm
nm
stay away!!!
They are a horrbile company to be associated with in any way! They lie, they have horrible ethics and...I could go on and on!
Stay away!!!!
I worked for them a while back and they care more about the almighty dollar (quantity) rather than quality. They give you a primary account and then will take it away from you with no notice. They say they want everyone to be cross-trained, but how in the world are you supposed to make any money by switching accounts all the time?! Also, they have been known to cut your pay without notice too.
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