Agree...support is horrible
Posted By: former one on 2009-03-31
In Reply to: Does anyone have anything - curious
And the staff are all very nice unless you express your unhappiness about something. Then? You are doomed for life and there is no going back. Major integrity issues with the operations person. It's very unfortunate. A lot of nice people work there. But very poor upper management, including the owner.
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Horrible, horrible, horrible place. Unlike the other poster
I actually worked there. Sound quality is horrendous. The account I had was the worst ESL I've ever had and I do 85% ESL so I have no problems doing ESL. Frequent management turnover. When I was doing QA the work was so bad that I pretty much had to redo every report. I hear about how well they pay, but they don't pay that well and certainly not enough to compensate for all the other stuff.
Some on tech support now paranoid. I agree with, don't
xx
I'm going to agree with the other posters. Platform is horrible and not productive.
I worked for hours and made $9...no thank you. I would do at least a whole page and be lucky to get 30 lines. I think it's a ripoff. Either the platform line counting is just off or more likely it is the way they set it up, but you'd have to be totally naive and never had worked anywhere else to know that the line counts are set up to rip you off. As with most of these companies, they all are constantly advertising like they have a ton of work when there is none. I suspect they turnover is high so they just keep the ads running, but the reason for the turnover other than making no money on line counts is lack of work. They just don't get it. I didn't last there long, as best I can neither, most don't.
Worked there 2 years ago..horrible, horrible, horrible.
Would totally avoid them at all costs.
SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
nm
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.
That was not long ago. Ads run every 2 - 3 months.
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Horrible, horrible place. Lots in the archives.
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible. The MTs I did QA for were horrendous. They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again. QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management. The CEO has no clue about transcription and is in it for the money. After talking with him you feel like you need a shower.
Horrible platform. Horrible communication.
Horrible people who say one thing and then when you do what they say, they get mad and act ugly.
Enough of a bone?
try transriptiongear.com's tech support. They do gearplayer tech support whereever you bought yo
transcriptiongear.com
I can't believe how horrible this all is.
I never thought it was decent of MQ to prevent you from seeing your line count after each and every chart like all other programs and companies I've worked for. I guess this explains it! - it really makes me sick at heart to think they are that criminal, that they are deliberately cheating us. All those cheery notes from our supervisors - thanks a lot guys for helping the company pick our pockets and lower the standards for the entire industry. Before you know it every national will be doing the same thing and we will never be paid fairly by any of them! Whatever happened to fair labor practices anyway? Are all big businesses staffed with nothing but unpricipled dirty greedy backstabbing cheats?
Sorry for going off but man, thinking of all I've sacrificed over the years and the extra above-the-norm effort I've put in to keep my line counts high and accounts within TAT - and for what? To find this out is like a real sock in the kisser.
QA is horrible
They WILL nitpick you to death. I have over 20 years experience and got an 88 on my QA and it was COMMAS....some places they took them out, some they put in. There is ONE person who has final QA say and even the team leader I had would warn about how ridiculous it is. The QA varies from account to account as well. They say they go by AAMT but they don't. The old DOS platform sucks big time. You get 40 pounds of books to look through with hundreds of pages of doctors to go through. If you take the time to find something in the manual, you lose lines and you lose money. If you don't take the time to look and put a blank, they take of a percentage for that. There isn't even a way to look for a doctor when you are in the text typing!! The spellcheck leaves a lot to be desired.
Expect to be given 3 accounts at once and have to switch back and forth frequently between them and of course memorize all the QA differences between them. You will find that the QA booklet they give has gross errors in it, and even if you document the errors, such as a medication spelling, they say they "do it their way." Expect loads of ESLs and of course you get dinged for blanks for those as well, no matter how difficult the dictator is. I have never ever seen a company work so hard at taking money from you like they do. They swear they pay hourly...well good luck. Out of 8 people I knew from training, 7 quit.
Horrible, Horrible, Horrible
accounts, support, managment etc.
Horrible pay!!
They offered me 6 cpl for acute care and 7 cpl for clinic work!! Of course, I refused.
They were horrible, not there. S/l I'm as bad as they are.
horrible horrible
honestly, it was one of the most awful experiences of my career. Details aren't even needed .. just stay away. Mean supervisors, stupid old DOS and dial up work. Backstabbing and that's just the beginning. DON'T DO IT .. there are better companies out there.
Horrible ESL
So if you don't LOVE ESL, you might want to rethink. The company itself was a great one but the accounts were horrid.
a bit low?........that's horrible pay!
nm
horrible
horrible horrible horrible!!! Stay far far away!!! Nasty management attitude!
That's horrible....
Wow...I was offered a job there a few months back, but I ended up turning them down for another company. Looks like I made the right decision! I also live about 2 hours away from where my family gets together every Thanksgiving, so there is no way I would work there if they are that inflexible with major holidays! That's awful!
They are right! it is HORRIBLE!
Even before I left last winter, the platform was having a lot of technical problems. I was constantly having the platform come up with random errors, freeze up, and it wouldn't save my report like it was supposed to. One time I lost a 5 page psych evaluation report and had to start from scratch. When I called tech support, they didn't give me the time of day and just said, Oh well, guess you'll just have to start over. I wouldn't recommend this company to my worst enemy! You will have zero job security! I'm glad I decided to get out when I did!
HORRIBLE! RUN AWAY!
I worked for Cymed for a year, which was bought out by SPi a little over a year ago. SPi treats their MTs HORRIBLY! No, they do not pay for spaces, and they were always screwing up on my paychecks, and I was never able to get a hold of anyone, either by phone or e-mail, to correct them. The managers, from my experience, were by very, very rude and unhelpful, and the QA was very inconsistent. I finally quit back in February and went to another company, a smaller one that does not outsource at all, and I am sooooo much happier! SPI was one of the worst companies I have ever worked for. In fact, they were in jeopardy of losing many big hospital accounts right before I left due to poor quality and TAT issues, including the 2 accounts that I worked on, and I heard that a few months after I left, they did actually lose several accounts, heavily outsourced a lot of other accounts, and had a lot of lay offs of MTs and QA staff. This is one company that you should avoid like the plague!
Ugh! Horrible!
This is a Phillipine company. They are DEFINITELY a company to avoid. I used to work for CyMed, which was brought out by SPI a little over a year ago. As soon as SPI took over, tons of MTs left, including me. There is just way too much wrong with this company to list them all here. Check the archives.
HORRIBLE!
It would take way too long to list all of the reasons why they are so horrible. I would run as fast as possible from this company!
Also, having IM on all day was horrible. I got nothing done. nm
nm
Yep, a horrible day. Thank you!
I appreciate your note very much! I was having a horrible day. Life is so stressful and our industry so affected, we're all running stressed, scared of losing our jobs, and it's a horrible thing. Many have been taken advantage of and are fearful of that happening and guarded in employers. I understand all this. I am an MT and have been there. I lost two MTs last weekend, one because she was going through a divorce and another who had taken on more work than she could manage (3 accounts). People are human - it happens. I didn't want to ask my gals who work the other weekends or weekdays to have to work more than they normally do because I don't want to burn them out. I'm a small service - eight MTs. I try to run things without MTs dumping on one another, taking advantage, flaking out, watching out for their jobs being protected - because if quality or TAT fails, their jobs are in jeopardy and it's not fair to those busting their butts. I've had some MTs who got fired because they flaked off or did poor work post negative comments and there's nothing I can do about that. They were upset and venting. I would be careful on the internet and I would check references. I got stung for $4K at Charter and it's horrible. I would talk with folks who work for them - not believe the ones they fired - to get a feel for them. I feel a commitment to protect the jobs of my gals and treat them well - if I let things deteriorate, I place them at risk, something I can't do.
On the 45 day payment, yes, I get paid 30 days from time work's done. In the info I sent, I said that if this were a hardship, I could try to pay and absorb this to help during this first pay period. After that it's every other week and it depends when someone starts but if they start at the beginning of a pay period, the wait could be that long. I want to be honest and upfront with folks. No surprises with your income. Most of the gals who work weekends have other jobs and this is supplemental - some it's a problem for - some it's not - just depends. I do what I can to help because I understand when you need to survive!
Lastly, yes I have an embroidery business. Because I've found the psych transcription to be heavy after 20 years, I like to maintain balance by doing happy creative things - quilting, sewing, crafting....I create machine embroidery designs & sell them online. I had to use that webspace because I don't have webspace for PsychTrans.
I'm a small stable business. I don't advertise. All of my clients have been by referral and word of mouth. I prefer stable over alot of turnover...both in MTs and clients. Better for everyone.
So there you have it - who I am and what's what. I appreciate the hard work that all of you do, like me. We've been hit hard over the past decade and I know the sacrifice you're all taking. I wish you all every  success!
Why would they? It's horrible here now SM
with more and more of our work being VR. I'm glad I didn't say I only wanted to straight type because if I did, I'd probably have no work.
Some are okay, some are beyond horrible. Even
with samples I don't know what they are saying.
How HORRIBLE!! n/m
Thanks for the support
Wow, thanks everyone. Working at home alone sometimes you don't wonder if it's all your imagination. And no, doesn't start with a P -- it's Webmedx.
Thanks for the support... you are right!
They already got in trouble once. An Indian employee was holding patient information in an extortion attempt for money from the company. I guess they didn't learn their lesson.
That's why they got US MTs in the first place, to land the big accounts. Once they start slipping away again and they need new accounts, we'll see them posting hiring bonuses. LOL!
I support you in this
and just sent a letter to the appropriate instructor in the sociology department at our biggest university. I will send it out to some other sociologists over the next few days. Thanks for suggesting this.
thanks for the support!
She got me on the wrong day. I just resigned today, and cried while I was typing the letter. I am not a fighter, and have never gotten into it with anyone on these boards, but she jumped down my throat, acting like I was a thief. I will ask my supervisor if it is alright, if not, I won't bother, just make new ones. However, they are my expansions, ones that I painstakingly made up over the last few years trying to keep my income up with all the changes. I was not a cheerleader the last few years, but I hung in there by my fingernails thinking things would get straightened out and get better or at least somewhat back to where we were, not worse. My income has dropped by $150 to $200 a week. I don't know many people who can afford that, and I know I can't anymore. I don't think its going to change anytime soon except maybe for the worst, but for the MTs there, I pray it does.
US Support????
In two years with Focus I had contact with only ONE support individual that was US based. I stayed for wo years so no, it was not as bad as some would lead you to believe, but to say the support staff is US based is misleading at best.
Support
Actually, it's nice to know there's some support out there from fellow employees. Nobody in this discussion got me personally riled up. I was more riled up and concerned than when I came on this board and read the discussion, so it did me some good. We mostly just want some reassurance from you MDI-MD veterans that this isn't the norm. I'm appreciative of all the suggestions from my fellow employees, even though I'm a newbie to MDI-MD. The liaisons sound like they're pretty understanding and will work with you, so that works for me. :)
Thank you for your support.
You know what, I don't understand any of this and kind of confused right now. But thanks a lot for your support. I have done cardiology reports for quite a long time and worked at Cardiology Clinic, where that is all I did 8 hours a day, 5 days a week. This is what they were testing for. So, I really do believe I did very good on test. I know all the medications without looking anything up in reference books. Also I have transcribed hundreds of echocardiograms and stress tests, etc.
Anyway, I am not going to fret over this. In fact, Keystrokes just called and would like to offer me a position with their company. So, who cares about MD-IT. Also Keystrokes is starting me at higher rate of pay. Maybe this was a good turn of events that I got turned down by MD-IT, because look what happened. I believe that sometimes we do not always understand things that happen, but in the long run things usually work out for the best. I am definitely an optimist in life and try to always look on the bright side. It helps in this line of work.
Thank you everybody who had positive things to say and for your support.
Thanks for the support. This is what I think
When I started with the Q, I had an office with humans I could go to for things. I actually got 2 days of really good training on the accounts I had and could call someone and get a live question answered at that moment. They could even listen in on something and help me figure it out if I couldn't understand.
You know what it is now. I never had a dread at working for the Q until the last year or so. Now it is severe irritation when I log on because I have used half my PTO up due to no work and all. When I emailed my supe a couple weeks back about no work, he said oh it is just because of the weather. I am sorry, I have been running out of work for the last MONTH straight. It is February. I have never had no work on these accounts in February. EVER--in over 9 years.
I wouldn't care if I wasn't required to put in the hours. I would go do something else. But here I sit and I hate that more than anything.
support
Hi
You sound like you are so happy at your new job. I am feeling so discouraged at mine and really want to quit. Do you know if your company is hiring? I have lots of experience. Would really love to hear from you either way.
Thanks,
Discouraged Debbie
Support?
Are you SERIOUS??? Two years ago they had a terrific support group, now you're lucky if you get called back within half a day...There was one instance where I had to upgrade a program, it was mandatory, and I called support. This person talked to me and asked to sign on to my computer (standard procedure). They then asked that I stay nearby my computer in case of questions on their part. Well, I did that and after an hour and nothing happening, I gave up. Called shortly after and was told the person was at lunch!!! Can you believe this??? Mind you, this was one of my days off (I purposely did this because I knew how much work I would lose on one of my regular days). I was told it would take up to an hour, well after it all had been done, it took over 3! Yeah, some day off. It was almost like they were chatting with other people in the office or on the phone, or SOMETHING, cause they would never respond to their prompt for the next step for minutes at a time. I was very irritated by it. I absolutely cringe when support is needed at TT and avoid it at all costs! 
Thank all of you for your support!
I appreciate every kind word. It helps me knowing that you have all been where I have been.
I am so fortunate to get the opportunity to work for TransTech. I have heard so many great things and part of me can't wait to dive in but the other part says don't let go. I have been so darn loyal to the Q and they never cared.
I hope Transtech appreciates my loyalty. I want this to be my last job change!
Thanks again.
Thanks to all of you for your support. s/m
It makes me feel very humble. I never back down and they have made me ANGRY. I'm not sure if I will have to attend court in Texas or not since I haven't lived there in 20 years but if I do, so be it.
I'm considering TRS now. What was your horrible experience?
n.m.
This company is horrible and you'd be better
off not taking a position with them. There are issues with their line counts with MTs being cheated - this is in addition to horrible management, horrible dictators, horrible QA people ......
She is trying to keep them. IT is horrible, they will all quit
and will get a big pay cut for the first 6-12 months they try to use it because it is so difficult to figure out.
WTG - DO NOT APPLY, HORRIBLE
They lie, steal, cheat, and do anything and everything but pay you!!!! RUN, RUN, RUN.
I can vouch for this....they are horrible SM
and very shifty. Even though their recruiter is gone (along with his lies about how much $ can be made), they still misrepresent the pay and the working conditions!
My experience with them was horrible, too.
I was also told the same thing by the rude woman. If you don't like it, quit. We only want people here who meet our needs. We need weekend editors for the offshored work and people to work the night shift AFTER I was hired to work days. Merit sucks, too. I'm so glad I got out of there and found my new company.
AMPHION IS HORRIBLE
Amphion is the worst place I have ever worked!
I am not sure who you are but I feel horrible for you. I
think that was terrible of the coordinator but from what we all know now, the rad coordinator was not all that. We have been doing a lot of damage control because of her and her buddy that used to be HR.
I am sure that you are a wonderful Transcriptionist and hope that you are happy where you are now.
It is sad that things like this happen, and knowing the owner, I am sure that she was just sick over this. However, I also know that she was probably painted a completely different picture of you by that coordinator. It just seems like she did that to everything that she felt threatened her position. We have re-hired, as employees, 5 MTs with similar stories and all have been treated like gold on their return. If there is ever anything that can be done, please do not hesitate to call the office. If you do, only ask for the owner (not allowed to post names here anymore).
That is horrible. They sure cheated you.
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