Account Managers/TL's Rock at Transcend!
Posted By: JOB-LVR on 2008-07-02
In Reply to: Transcend - SV
I am not sure who you are referring to at Transcend, but each and every manager I have had at Transcend has done nothing but support and encourage me every step of the way. I have worked hard, and they have rewarded that hard work.
The honesty and team camaraderie is so refreshing. I previously worked with another transcription company where I felt secluded, discouraged, and only was provided with negative feedback. Getting questions answered were usually within 24 hours, not in minutes as it is here at Transcend. If I needed a sample immediately, it was not available to me.
Transcend provides its employees with so much information at their fingertips that I was almost overwhelmed when I first started. They continue to be supportive and trustworthy. I never feel as though management is ever unavailable and, in fact, they provide their phone numbers to reach them 24/7! Kudos to you, Transcend!
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She is still there now, but I keep getting different account managers. nm
xxxx
Account managers
All I can say is GIVE ME A BREAK! I hear nothing but complaints!
SPI account managers meeting
Well, Well....The account managers are at a conference in Nashville once again...I have heard rumors that some of them are going to fight for the MTs to get paid for headers/footers once again!!! GOOD LUCK TO THEM!! The last time they had a big account managers meeting like this (sometime last year) both my account manager and senior account manager left the next week!!!! Wonder how many they are going to lose this time??? I heard there is plenty of work now, but the problem is there isn't anyone left to type it, so they are trying to work to death the ones that are left...what a mess!!!
It is by account. It helps that the owner and managers are
transcriptionists! It is determined before contract.
I asked about this when I started last year, so I know that is the way it is done.
I make great money there.
I know there have been bad posts here, like with any company, but I have had a great experience and plan on staying through my career if they will have me.
To All Account Managers or Customer Service Personnel
Why is it when we Transcriptionist send you an e-mail asking asking for a backup account when the work has run out....You don't send a reply.... but as soon as the work builds up and you're out of turn-around-time, we are swamped with e-mails. It would seem common courtesy to send a reply, whether it is a negative response or not. I have experienced this with more than one company.
Just need to vent this morning, as I am out of work. Nothing else to do.
Transcend account - sm
My experience there was that they were ALL from hell!!!
Transcend ER account...any information...
Hello,
I was wondering if anyone has any experience with the ER account out of California that Transcend is hiring for. I was thinking of applying, but was wondering what I might be getting into. Thanks. 
Saw ad for Transcend and they actually named the new account they were hiring for (sm)
Isn't that a little strange? I know we don't post account specifics and I have never seen a company do so before. They mentioned the hospital name, town and state.
I worked on that account with a company other than Transcend.
It was the worst. I was glad to see it go. Sorry for whoever got it.
So are you saying your account has not been switched over to a Transcend platform yet?? Thanks! nm
nm
Still there - It's the 8th rock from the sun (LOL)
You rock!
I am new and do not want to rock the boat but I am going to sm
point my lead to this board and let them know. I had a few inconsistencies when Penny talked to me and let them go because I knew about the company. But this is different. I should have said something and didn't but nw I wonder if I should have. What would you do?
They are out of Rock Hill, SC....
No website that I know of. I think they are a small MTSO.
EvolveMed? HDS out of Little Rock?
Anyone ever heard of these companies? Good/bad? I can't seem to find anything on them. Any information would be appreciated. Thanks.
Under what rock or in what swamp do they find these
The lack of upbringing, tact, or even basic common sense or civility among most of them is incredible. Even more incredible is that they've got SOMEone buffaloed into believing they're worth the big money they're getting paid.
Bah!
AllType didn't rock for me
Yes, I contacted the recruiter right away. However, I was told that I misunderstood the interview. But, how could I misunderstand information that was never provided?
I'm glad that your emails are answered. Mine went 5 days without an answer. I don't know why yours are answered while mine were not. Maybe it is because you already work there? Or, maybe you are now communicating with someone other than the recruiter?
The first excuse for the delay in response was that the company was having email issues. The next excuse was that managers had been in a meeting that lasted 5 days. This was all after having been given 24 hours to return the tests; that's 24 hours after the recruiter sent the email, not 24 hours after I received it. Too bad if I wasn't online 24/7. My conclusion: It appeared that I would be expected to jump when they said jump, but they would respond at their convenience.
My main gripe through it all was that at every turn there was a new rule to follow or a hoop to jump through. For instance, after accepting the employee position, I received an IC contract. It had not been revealed to me initially that I would be an IC for 30 days, but this IC contract contained the stipulation that I would be confined to a set schedule from day one, and the schedule could not be changed for 6 months. The IC contract specifically read that it was a 1-year contract, not 30 days as the recruiter subsequently claimed was the rule. Plus, I was required to obtain an EIN from the IRS--none of these are usually required for employees. BTW, it is easy to obtain an EIN and I, in fact, already have one. But, my complaint is that they required it. As an employee, an SSN should be sufficient. So something didn't add up right. Also, I'm picky when it comes to written contracts versus spoken words. I always lean towards accepting the written contract as the whole truth.
Also, on the first round, I was told to be sure to let them know if I had any vacations scheduled soon. On the second round, I was told to be sure to inform them of any doctor appointments and any other appointments scheduled for the next 90 days. After being offered the job and providing references, I was then asked to fill out an application. It seemed like it was never going to end.
Because we always get treated the best during the recruitment process, I really was scared about what was ahead, and just how far AllType would go with regard to control and manipulation. Therefore, I withdrew my acceptance of the position.
Might as well rock the sinking ship.
nm
If they want rock bottom prices
then why doesn't the hospital contract directly with the MT? Cut out the huge salaries for the suits. No one can convince me that the cost of transcription isn't inflated by outsourcing!!
Supe says "they rock!" This is so disgusting
to hear every time they put some new MT's on our accounts.
Today it's all jokes being sent out in emails! Just what we need, more emails!!!!!! We can read joke books or joke calendars. Would rather not have those sent by our SUPE in company emails !!!
You rock. I'd worry if you put on pantyhose. Yuck! nm
xx
Etymotic 6i isolator earbuds ROCK!
Here is the link to the company's site:
http://www.etymotic.com/ephp/er6i.aspx
HOWEVER---Google them and get yourself a deal, don't pay retail. They can be found on E-Bay as well for cheap cheap.
They completely block out sound and what you do hear is clear as a freakin' bell. I accidentally severed the wire on mine last week and had to use regular earbuds and I flipped out. I could hear, but it sounded just crappy. Thankfully my husband is a bit of a gadget guru and he was able to solder the wire together and it works as good as new.
Best piece of equipment I own frankly. Now....if I could just score a deal on one of those Mirra chairs by Herman Miller I could almost love my job again.
Chicken!! She crawled under her rock, never to be heard from again. NM
x
when you rock that boat, you may fall overboard
Unionizing is not the answer. all that does is make the union richer instead not the MTSO. It doesn't make the employee any richer, for sure. My union experience in the past has hurt me more than helped me, and I would never want to be part of any union again. Union bargaining hat costs thousands of thousands of jobs in this country. But the union goes on, just the working people are out of a job.
I'm sorry to differ, the Happy M-day You Rock message
First time anybody where I worked ever wished me a happy mother's day and I really thought it was very kind...I love TT and consider it a blessing to have my job with them. I do pay all my bills too. Happy Mother's Day to all moms!
You need to go and crawl back underneath the rock
 that you escaped from. If you were to read this board or if you HAD read this board in the several weeks to months past, you would realize that these people who are screaming about this merger are the people who have been sitting around waiting and begging for work. Pray tell, please explain to us all how you expect someone to be so productive when there is not work provided for them!!!
If emails saying, "You guys make Transtech rock" pays your bills, let me know, because
I have figured out a way to pay my bills with such **old, wornout** words.
Management is rocking alright, because their paychecks are not affected at all with the NO WORK/LOW WORK situation that has been going on now for MONTHS and MONTHS. That seems so unfair when without the MT's, the mgmt would have no paychecks!!!!!
If emails saying, "You guys make Transtech rock" pays your bills, let me know, because
I have figured out a way to pay my bills with such **old, wornout** words.
Management is rocking alright, because their paychecks are not affected at all with the NO WORK/LOW WORK situation that has been going on now for MONTHS and MONTHS. That seems so unfair that their high paychecks keep coming in to mgmt -- when without the MT's, the mgmt would have no paychecks!!!!!
Same goes for managers
If you kiss a** you can get into a position of power there regardless of whether you have experience, knowledge or even are a newbie. They hire very few people for their power positions who actually know what they are doing for fear of being one-upped by them. That is why so many of them are on their power trips so they can feel important. People with real knowledge and experience usually don't have a need to do that unless they are jerks.
Considering what the managers have
to deal with between the clients and staff, as well as the weekends they have to work and I don't, I don't begrudge them (or anyone else) a spa weekend. It's not as if it's a trip to Tahiti. I would rather work with people who have had some sort of stress management anyway.
but one of our managers
sent out a thoughtful token, probably did it out of her own pocket, would never expect the company to give a dime more than they have to.
there are managers and then sm
there are managers. Some of then ignore all emails from MTs. I just is according to who you get as STM. They are not all created equal and some are incompetent.
A lot of the managers at OSi came from MQ
Must be from QA managers at OSi
consider the source
SPI managers
Ditto to that. All of the managers seem to be replaced by MQ former managers. The director of OP is MQ and every time you turn around new MQ manager. Run run run
How are the managers there?
The problem with their QA managers is
in the MT business. One was a former nurse who was absolutely horrible - power trip from hell - unreasonable, mean, nasty, rude. Now she's been replaced by a some hick who 2 years ago was in an OSI company email being introduced as ". . . is working towards learning to be an MT well enough that she can work at home without supervision soon. For now she's working in-house." Too many people in their QA department who have no experience and weezled their way in by kissing a$$ or "knowing someone" who can get them into OSi in a position of power and then WATCH OUT.
Interpro managers
Anyone have experience with Interpro management where they were made to feel stupid, lazy, an inconvenience and almost accused of lying about something demonstrably untrue...trying to figure out if it is me being over sensitive or if they treat everyone this way...need my job, but need respect, too..
Not all managers were transcriptionists.
I know of one manager who used to be in marketing. She is still there now. She is and/or was not very well liked because she was not a transcriptionist. There is no teamwork. I tried teamwork, until the manager put an end to it. They could care less if you get a lunch break as long as the work is done. You only know about your manager and co-workers. You would know nothing about other account managers and their employees. They changed their name because TSI has a bad reputation. They were losing accounts. They laid off people. They can't afford incentives. The insurance premiums are insane.
Put it this way, the managers over the supervisors
are lucky to make that in some companies! That is way over the top, I highly doubt it.
All managers want yes people but OSI is
nm
Which companies allow managers
to work from home, other than MQ, and does not require the manager to type on the accounts? Thanks in advance for your help.
SPi Managers Mtg and Stuff
OldTimer, are you a current SPi employee? Maybe you are and you have some inside information I don't have, or maybe you are a past employee with a grudge, it's hard to say. Your information doesn't seem current. I am a current employee. The managers did have a quarterly account manager's meeting in Nashville. I don't know who your AM is, but I have a great one and I trust that she discussed with the other AMs with regard to line counts and work availability, etc. I do know that it is not as you said at all, there is not a condition whereby only a few MTs are trying to do the work for a whole bunch. There are plenty of MTs who have worked for SPi who are not going anywhere in spite of the fact that things were slow getting back to normal after the holidays. Things will pick up. We are all sure of that, this is a big company with new accounts on the horizon. I am not going anywhere, I love my account, my account manager, and will work through the recent changes. No matter where you go, there is always going to be changes. You just have to ride them out.
Those new micro-managers -sm
need to justify their full-time salaries (that we wish WE had) by putting in their daily 2 cents' worth with daily email (to show management that they are actually doing something) -- by either: (1) chewing us out about something, real or in their minds (See, boss, I'm on the ball -- or, conversely, (2) the condescending email telling us what an awesome group we all are when we get them out of trouble and back into TAT, which we, up to this point, we happy to do.
The managers are so out of touch!
They are so counting their money and bonuses they make by overhiring and having great TAT, they completely forget that we are making zero dollars because each of us are battling for each job. How self-centered and ignorant is that? Like a table which shoots its legs out from under itself, the table will soon be unable to stand!
Shall we bet these managers are getting a bonus to do this. I bet so. Wonder how many bonuses they
will get when everyone quits or they lose all the accounts. Do you think these managers ever did transcription. Give me a break.
Ever notice that most of the managers and QA people
hmmmmmmmmmmmm
Amazing isn't it how most of the managers and QA specialists live in that little area while they have experienced MT's working for them from all over the country that they refuse to promote to these "positions of power". Yep.
Well they get what they pay for.
Their management is sub-par. They only call themselves managers though all
they do is gossip amongst themselves and stab each other in the back. They do not manage at all. They wish they could. They have no clue
Is it true that one of the managers quit over the .....sm
pilot program? Was it the one who posts on here a lot? If you are familiar with the company, you will know whom I'm referring to.
acct supervisor/managers
do you have one or multiple accounts to manage ?? at our company each acct manager has about 2-3 accounts to keep track of, just curious how others do it, i.e. one acct per manager or several per manager
This is one of the managers/owner fishing again - I
Didn't mean to sound harsh, just tired of the game playing they're doing. They come on here to see how their employees like working for them.
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