Absolutely horrible. I would not take a QA or MT job on Chartmatrix. nm
Posted By: QA on 2009-01-07
In Reply to: ChartMatrix - Sandi
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- ChartMatrix - Sandi
- Absolutely horrible. I would not take a QA or MT job on Chartmatrix. nm - QA
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absolutely horrible platform
It was nuts and you spent 1/4th of the time looking up cc's for three counties, 100s and 100s of docs! I Went back to acute care. No thanks!
Horrible, horrible, horrible place. Unlike the other poster
I actually worked there. Sound quality is horrendous. The account I had was the worst ESL I've ever had and I do 85% ESL so I have no problems doing ESL. Frequent management turnover. When I was doing QA the work was so bad that I pretty much had to redo every report. I hear about how well they pay, but they don't pay that well and certainly not enough to compensate for all the other stuff.
Worked there 2 years ago..horrible, horrible, horrible.
Would totally avoid them at all costs.
SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
nm
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.
That was not long ago. Ads run every 2 - 3 months.
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Horrible, horrible place. Lots in the archives.
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible. The MTs I did QA for were horrendous. They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again. QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management. The CEO has no clue about transcription and is in it for the money. After talking with him you feel like you need a shower.
Horrible platform. Horrible communication.
Horrible people who say one thing and then when you do what they say, they get mad and act ugly.
Enough of a bone?
ChartMatrix
Yes, they're still using it, and it's still awful. Slow, clunky, cumbersome....in the dark ages. It is a database program, not a dedicated word processor.
chartmatrix
I am on Chartmatrix. My supe's name starts with J
You can use your own PC with ChartMatrix. nm
ChartMatrix
I am trying to start work for Webmedx using ChartMatrix. Had installation and 2 hour training and have not been able to transcribe anything. Has anyone else had this problem? I keep getting popup blocking even with the blocker turned off. Is there an actual manual for ChartMatrix?
ChartMatrix
Thanks for the replies. I have notified the office and will call them again today.
Chartmatrix is going away. nm.
x
ChartMatrix
Can I get some opinions on ChartMatrix. Is it me? Am I just not getting it? I absolutely HATE it! Are there some of you who like it, and if so why? 
ChartMatrix
ChartMatrix: The Nightmare Lives on! My suggestion to you---run, run for you life and don't look back. You deserve a better platform that will make you money. It's not your fault, your cheap MTSO will not upgrade to a normal MT platform. You are wasting your time and, no, you are ok, that platform just sucks big time!
ChartMatrix - No
Webmedx on the ChartMatrix side does not use eScription. I don't know about the Enterprise side.
On ChartMatrix...
Normals are inserted directly from the platform, Expander provided by the company is Shorthand, many word-based commands, platform has keyboard commands for nearly every function needed to transcribe (can only think of one or two functions that require a mouse point and click). Very MT friendly. Can use your mouse too, but it's more productive to keep your hands on the keyboard.
Chartmatrix MT
Just curious. Do you use the shortcut keys?
Is there anybody out there using ChartMatrix for TransHealth?
Do you have trouble keeping a connection? Is it generally easy or hard to use?
ChartMatrix does (Webmedx). nm
I am very productive on ChartMatrix
Tons of normals on my account, plenty of work. Good structure to their incentive plan. No complaints here. I don't mind using ShortHand at all. In fact, I prefer it to an integrated expander.
ChartMatrix at WebMedX
Could anyone tell me how ChartMatrix is to work on doing acute care at WebMedX? TIA
chartmatrix vs enterprise
Anybody know the difference in these 2 platforms and which is better?
chartmatrix two thumbs up
I don't know about enterprise but I have worked on dozens of different platforms over the years and I do know that I REALLY like chartmatrix.
And have you worked on Chartmatrix?
Let me tell you, you could go from all lahlah I love my job to hating it in the same day. That platform is one of the worst I've ever seen. It has me looking for another job. People leaving left and right because they hate the platform. They're going to lose good employees over this as they put more and more people on it.
You also need to know much depends on your STM. I have seen some in a situation with one STM requesting more accounts, and it won't be given because of trying not to run the other MTs out of work. However, if you're with an STM who has a different set of accounts, then you might have the 20 you mentioned. Don't be so quick to discount the people posting here. You don't know their individual situations. They can be level 4 acute care MTs offering to do everything and still not be given more accounts. This was my experience.
I have not worked on ChartMatrix.....
I was told before I came to Webmedx to ask for the Enterprise platform because it was the better of the two.
Something was mentioned about combining the two but I don't know if it will be Enterprise or CM as the final outcome.
I know everyone's situation is different, and maybe I was a little too quick to jump on the original poster, but I have the philosophy that life is 20% what happens to you and 80% what you do about what happens to you. In other words, I see so much unhappiness with MTs lately that I wanted to encourage everyone to make every possible change that they could to improve their situation. Maybe that is not the right approach, but it certainly couldn't hurt. I may be talking out of the other side of my face later on down the road, but I hope not because I really do enjoy what I do.
I work on Chartmatrix and use my own. nm
x
ChartMatrix - my opinion
I was not that fond of the old ChartMatrix, but now that they've upgraded the platform I think it's great. No complaints here. A couple of quirky things, but then again, every platform I've worked on had a few quirky things.
Webmedx/ChartMatrix VR
There are 2 sides of Webmedx. Chartmatrix and Enterprise. On Chartmatrix side you DO have the pulldown menus for headings and subheadings, and it is does slow you down.
Enterprise and ChartMatrix
I only work on the Enterprise side, so I can't tell you about the ChartMatrix side. I think Enterprise is about the easiest system I have come across as far as ease of use, as long as you don't mind using your cntrl and alt keys a lot (you do not have to get headers from a drop down list). I don't know what you mean by demos, but we have normals (both physician and MT created) that we can insert by using cntrl N to pick from a list or cntrl M to enter the code. I use ShortHand with no problems on this platform. They also allow instant text, though I have never used this program, so don't know how it works.
This is not a word based program. I have worked on a lot of different platforms, and this is one of the easier ones IMHO.
Chartmatrix or Enterprise?
xxxxxx
Enterprise vs. Chartmatrix at WMX
my STM sent out a notice that said Chartmatrix work was going to become available if we were willing to switch to that platform and had problems running out of work on Enterprise. before I respond I thought it might be a good idea if any chartmatrix MTs out there gave their 0.02 about the platform and the amount of work that's really available. how do things look on your side? tia
B/c there haven't been any except for ChartMatrix sm
entirely weekend schedule.
So you do work on Chartmatrix?
You're NOT making that much more in lines with the new ISR?
Any feedback on ChartMatrix or MedRemote
nm
Either program is compatible with ChartMatrix. nm
Does TransHealth still use ChartMatrix software? nm
s
My production is great with ChartMatrix...sm
1. Connect to the VPN - that takes all of 30 seconds. Connect just once per day.
2. Log onto voicewave player, again, 30 seconds, a one-time process.
3. Log into ChartMatrix. (once per day). Hit new report.
Header information autopopulates. Click the transcribe button and type away.
I think it's a very MT-friendly platform. It's not perfect, but what is? And now that TH restructured their pay, with bonus lines and differential, I'm very happy.
To each his own.
MTs at WMX....is ChartMatrix productive platform?
Any information would be great! Is pay okay???
So you are on the ChartMatrix platform and radiology. sm
No wonder the difference! From what I hear, those of us on Enterprise seem to run out much less often.
2 platforms, Enterprise and Chartmatrix. sm
I only use Enterprise. It is somewhat Word-based. It's quite easily to use, although it do use some improvement, like all things I suppose. It can be slow, but that doesn't happen as much as it used to. ShortHand is the expander. Hate it. You can use IT. Demos depend on the account. You generally don't have to do too much with them, at least not on my 5 accounts.
It's an okay platform, not nearly as good as DQS, but I'll take the downgrade in platform and the upgrade in company any day. Good luck to you. :)
Maybe you aren't aware, the Chartmatrix sm
side has nothing BUT small hospitals. If you are lucky enough to have large hospitals you couldn't be working on my side of the company.
I like ChartMatrix. Have worked on it for a couple of years...sm
There are 2 versions, the one they've been using for the past few years and a new one they're rolling out that can also be used with ASR. I like the new one a lot better than the old one, but the old one was pretty good. There are a lot more Keystrokes with the new ChartMatrix.
I have not worked on Enterprise, so I cannot comment on that. Sorry.
I like ChartMatrix. Sound quality is fine. Not sure what problems they used to have...sm
but things are working fine for me.
With TransHealth's main platform ChartMatrix, the spellcheck is integrated. nm
ChartMatrix (TransHealth) has archived/quick access to prior reports. nm
I can't believe how horrible this all is.
I never thought it was decent of MQ to prevent you from seeing your line count after each and every chart like all other programs and companies I've worked for. I guess this explains it! - it really makes me sick at heart to think they are that criminal, that they are deliberately cheating us. All those cheery notes from our supervisors - thanks a lot guys for helping the company pick our pockets and lower the standards for the entire industry. Before you know it every national will be doing the same thing and we will never be paid fairly by any of them! Whatever happened to fair labor practices anyway? Are all big businesses staffed with nothing but unpricipled dirty greedy backstabbing cheats?
Sorry for going off but man, thinking of all I've sacrificed over the years and the extra above-the-norm effort I've put in to keep my line counts high and accounts within TAT - and for what? To find this out is like a real sock in the kisser.
QA is horrible
They WILL nitpick you to death. I have over 20 years experience and got an 88 on my QA and it was COMMAS....some places they took them out, some they put in. There is ONE person who has final QA say and even the team leader I had would warn about how ridiculous it is. The QA varies from account to account as well. They say they go by AAMT but they don't. The old DOS platform sucks big time. You get 40 pounds of books to look through with hundreds of pages of doctors to go through. If you take the time to find something in the manual, you lose lines and you lose money. If you don't take the time to look and put a blank, they take of a percentage for that. There isn't even a way to look for a doctor when you are in the text typing!! The spellcheck leaves a lot to be desired.
Expect to be given 3 accounts at once and have to switch back and forth frequently between them and of course memorize all the QA differences between them. You will find that the QA booklet they give has gross errors in it, and even if you document the errors, such as a medication spelling, they say they "do it their way." Expect loads of ESLs and of course you get dinged for blanks for those as well, no matter how difficult the dictator is. I have never ever seen a company work so hard at taking money from you like they do. They swear they pay hourly...well good luck. Out of 8 people I knew from training, 7 quit.
Horrible, Horrible, Horrible
accounts, support, managment etc.
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