Above poster is right --- a lot of unpaid downtime.

• All Type - anybody have any feedback? - homeless
  • Many are quitting - Working there now
    • 39% pay decrease - tiredfingers
      • Above poster is right --- a lot of unpaid downtime. - Ex-ATer

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I think by now it's pretty much understood by both sides re. engaged to work & requiring MT to be at desk even if no work, etc. 

But what about all the GRATIS, UNPAID and UNAPPRECIATED work we're required to do in exchange for the privilege of typing for what is already substandard pay.  Note, I said REQUIRED - MTSOs not asking you to attend to occasional CC's, check docs, research, e-mail, I mean full-fledged exploitation requiring us to do their record keeping, told to Do an EXHAUSTIVE search if something cannot be found in database, all ON OUR TIME, filling in endless demographic info - could go on and on - and is very profitable for the MTSOs, who probably use it as a selling point to their clients (but who knows, they might also actually be billing the client for work they REQUIRE us to do for nothing. 

Any law on this? 

on the phone dealing with computer problems almost every day and then make less per hour while doing it. 

I was thinking that maybe they would up the pay after a period of time and then it could be a decent place to work as far as editing compensation goes.  Like I said before, I think MQ has the right idea.  They are paying 80%, which would equal 6 cpl if Transcend went with 80% instead of the current 55%, which equals around 4 cpl.  I wouldn't be on here fussing if that were the case.  Hopefully, management will come to understand that the cut was just too much for a lot of us, especially the higher producers.  And you are right, there are a lot of people making the same amount or more editing than they did typing, but these are the people who were slower to begin with.  THAT IS A PROVEN FACT!!  I believe they will love the new editing and compensation.  I do, however, feel that it is not a fit for the higher producers, plain and simple.  So what more do I want, I want to paid a fair wage for my experience and the work that I produce.  That is what I want, and I don't think that is too much to ask.  I am not trying to break the company, just make a decent living.  I want the company to profit along with the employees.  That is what I would want if it were a perfect world. 

Since the 8 hour part-timers can't earn PTO, can they take UNPAID time off? 

I've been put in that position quite a few times.  I get stuck in the middle between both help desks, ours and the client's.  One platform I have has ongoing issues, and neither side wants to own the issues and deal with them.  What bugs me is our IT desk expects MTs to call the client's IT desk and try to pursuade them to fix it, IMHO that's an issue for the suits to deal with!  It doesn't help that our IT desk is secretive and elitist, and won't explain to the MTs the inner workings of our programs - yet the client wants technical explanations in order to understand the problem, and when I have been kept in the dark its pretty hard to tell them!  So I get asked technical questions I can't answer, and am forced to call back our IT desk, and have to pry the answer out of them, and call the client back - and of course, you get to go through all this again each time there is a problem, you'll never get the same tech twice.  Then after all that malarky, the client tells me to call back my own IT desk as its our responsibilty to make the fix, so I do, and they say to me Yeah, I figured they would say that and wouldn't do anything about it, but it was worth a try!  Worth it to WHO?  Certainly not me - I just wasted hours at your demand and ended up where I started!  Its ridiculous and unfair they expect us to do IT's job with no information and no pay!

I'm in the same boat - I don't even call our IT anymore because I know they're not going to do anything, and I've flat out told them that and my supe as well.  I'd rather wait for the problem to resolve itself - if I'm forced to sit around and lose money I'd rather be doing something I enjoy instead of IT's job!

New one to me.  Never heard of it unless ofcourse you have used up your PTO and need to take off unexpectedly.  As far as using your PTO when there is no work, I think that is totally unfair.  That should be your OPTION, not a requirement.  Suppose you had plans for that PTO?  I also do not believe you should have to clock out when there is no work, unless you want to work outside of your shift.  I mean your shift is your shift.  It should be up to the company to supply you with work during your shift and if they can not do that, then THEY should be the one with the problem. 

I worked in-house for many years by the hour.  When there was no work, I left the office.  To tell you the truth, when I started working at home I worked longer and harder than I ever did in the office.  Ofcourse since I was more productive, I made more money.  I think our jobs should be considered just as valuable as any inhouse employee, maybe even more so, and should include the same benefits if we are more productive and cost inefficient.  I mean, can they really have it both ways?

Practice and training time:

                As you begin with DIT, we will send you detailed instructions along with some practice files.

Please note that you are not paid for the practice files. 

Your practice files must score 98% accuracy before we move you to real work.           

and xeroxing as if you were sitting there with no work.

do you mean that they actually pay you if no work available, not just for equipment failure on their part? 

If compensated for times of no work on your schedule (at what rate?  minumum wage or other?), some of the folks on the MQ Board need to hear this, I think. 

There has been no mention of that and I'm sure it wont happen.

When the system is fixed, the most we'll get is double the amount of emails telling us how much work there is and how we all need to give us food/sleep/bathroom time to get it caught up.

there is no work around and I also get PTO, paid VISION, very good health insurance with company paying 80%, dental for less than 15 per pay period and a great atmosphere.  Yes, I do have to produce 12000 per pay period.

I did not get downtime even with a ticket# and having to wait 2 days for another computer. All I got was a BS stating reasons not to give me downtime and that I could take PTO or not get paid for those 2 days.

Thank God I have next week off. I don't think I can stand much more of this BS.

That's one thing about MQ I'm thankful for.  At least we get paid for our downtime.  I don't know if we'll get paid for the jobs we've lost, though.  Some say yes, some say no.  I guess it's up to the PS.

Check out the MQ board - there's a link to check the status of DQS on their site.  The link takes you directly to MQ's DQS, but I would think they offer it for all clients they serve.

Last I checked at 7:30 am EST, it was still down for MQ.  Some MQ MTs are getting work, but I wouldn't until it at least gives you the yellow light (see site). 

It's like a snow day - you're glad to be off unexpectedly, but you know you'll have to make it up!

The troll must of come out from under the bridge.  Jumping down someone's throat just for a simple question.   Wonder what world it came from.  Obviously needs a vacation but probably can't take one because all its PTO is gone.